Meet our team!

At accesso, we have a passion for what we do and our Leadership team exemplifies our commitment to providing cutting edge technology to our clients around the world. With over 60+ years of combined experience in the leisure and attractions industry, our team knows what our clients need and want to provide the best guest experience possible. 

Tom Burnet

Tom Burnet

Executive Chairman

Tom Burnet joined accesso as the Chief Executive Officer in late 2010. In his current position as Executive Chairman he leads accesso’s medium and long-term growth plans.  He has particular responsibility for Group strategy, Investor Relations, and M&A activity. Burnet was formerly Managing Director of a division of Serco Group plc, a global outsourcing company, overseeing the 5000 person Defense Services division.

During his career he has been involved in creating, growing and running several businesses and started his career as the UK’s youngest Army Officer. He also has an MBA from the University of Edinburgh.

He believes accesso can grow to become a billion-dollar business and a cornerstone of the attraction and leisure industry’s supply chain.

Steve Brown

Steve Brown

President, Chief Executive Officer

As President and Chief Executive Officer at accesso, Steve Brown leads the day-to-day operations of the company.

Like many attractions industry veterans, Brown’s early theme park career began during college as an hourly employee at the Walt Disney World Resort in Orlando. After a break to pursue his MBA, he returned to Disney where he held a variety of roles with increasing responsibility in financial planning and pricing strategy including development of revised multi-day admission offerings to incorporate the opening of Disney’s Animal Kingdom. In 1999, Brown was named Director, Walt Disney World Ticketing where he led all aspects of the Resort’s ticketing process across its nine gated attractions including pricing strategy, fulfillment operations, training and financial management.

In 2002 he was named Vice President, Revenue Management for the Disneyland Resort in Anaheim, California. Brown successfully drove dramatic growth in park admissions and hotel revenues through significant changes to strategic and promotional pricing, the introduction of new ticket options and by leveraging technology to expand sales distribution channels. In this broad based executive role, he held primary financial accountability for the Resort’s hotel and ticket revenues, led all promotional and strategic pricing efforts, and managed the attendance forecasting and visitation research functions. In 2005 his role was expanded to encompass line-of-business responsibility for the Disneyland Annual Passholder program including acquisition and renewal marketing, passholder experience optimization, CRM and pricing strategy. Brown’s contributions were key to the Disneyland Resort’s 2005-2006 record financial performance during the celebration of the landmark attraction’s 50th anniversary.

Prior to joining accesso, Brown served as the corporate Vice President of Ticket Strategy and Sales for Six Flags. While at Six Flags, he led a 220 person sales force responsible for driving nearly 35% of the company’s admissions revenue. Brown championed an overhaul of the company’s eCommerce process, which doubled the already significant online sales and established Six Flags’ national partnerships with major distributors including Expedia, Travelocity, Best Buy Reward Zone and Costco. He led a comprehensive, research based review of the company’s ticket pricing and developed the strategic plan for 2007 price adjustments across the company’s North American theme parks and water parks. The implementation of this plan contributed significantly to 2007 attendance growth and the company’s positive cash flow results for the first time in its history.

Brown received his MBA from the Goizueta Business School at Emory University in Atlanta and graduated with a BS in Marketing from the University of South Florida in Tampa.

John Alder

John Alder

Chief Financial Officer

As Chief Financial Officer, John Alder is responsible for the leadership and direction in all areas of finance and accounting including financial planning and forecasting, and accessing capital to fund growth.

Alder is a Chartered Accountant who qualified with Coopers and Lybrand (PricewaterhouseCoopers). He subsequently held Finance Director and Controller positions in quoted and private pan-European businesses. Prior to joining accesso, Alder spent 4 years as European Controller and Interim Finance Director of private equity backed Palletways Group Limited, supporting the Continental European development of Europe’s largest and fastest growing palletized freight network business.

He was appointed Chief Financial Officer of the Company in August 2009.

Steve Drake

Steve Drake

Senior Vice President, Global Initiatives, Founding Team Member

As Senior Vice President Global Initiatives at accesso, Steve Drake leads the business development efforts for the virtual queuing products.

As an original member of Lo-Q, Drake was responsible for overseeing the growth of the operations in North America and Europe, but he is now focused on growing the accesso queuing business around the World.

Drake has been in the electronics industry for the majority of his professional career specializing in electronic manufacturing and materials management with various companies such as Atlantic Computers, Communicate and Motorola. He ran a small specialist software and hardware distribution company before he joined Lo-Q in 1998.

Drake has sat on various International Association of Amusement Parks and Attractions (IAAPA) committees such as the main Manufacturers and Suppliers Committee and more recently the Strategic Planning Committee and Corporate Governance task force. He currently sits on European Advisory Committee and the Asian Manufacturers and Suppliers Committee.

Eric Petrusic

Eric Petrusic

Chief Technology Officer

In his role as Chief Technology Officer for accesso, Eric Petrusic serves as technical advisor across accesso‘s product lines, providing support and consultation on development efforts and technology infrastructure. Petrusic works to identify synergy opportunities with accesso solutions and also leads our long term product roadmap process.

Petrusic’s collaborative approach to problem solving coupled with his extensive technology expertise have played an integral role in the successful development and enhancement of accesso’s ticketing and payment solutions.

Before embarking on his journey into ticketing and eCommerce, Petrusic held positions with several top tier technology companies. His software engineering experience began with Raytheon where he served as lead developer on multiple projects including a United States Department of Defense intelligent document recognition system. At IBM, Petrusic held primary responsibility for system configuration of desktop communication products. In this role he gained critical insight into managing enterprise class development projects. As a Senior Developer with RateIntegration, he was part of a team challenged with the company’s most complex projects including developing an automated account billing solution for one of the world’s largest telecom providers.

During the past six years, Petrusic played a key role in the development of the technology offered by accesso. Those solutions now power the ticketing processes for leading attractions across North America as well as financial processing for large scale enterprises.

Petrusic received a BS in Computer Science from Penn State University’s Schreyer Honors College.

Bruno Boehi

Bruno Boehi

President, accesso ShoWare SM

As President, accesso ShoWare, a division of accesso that provides ticketing solutions for live entertainment and reserved seating for casinos, fairs, sporting events, arenas, theaters, performing arts centers and tours.

Previously, Boehi served as Chief Operating Officer for VisionOne – parent company of ShoWare - leading day-to-day operations throughout the United States and Latin American offices.

Boehi joined VisionOne Switzerland in 1998 and shortly after relocated to the USA Office to help implement the ShoWare Ticketing Operation. During his time at VisionOne USA, Boehi held multiple key positions, from Engineering Manager to Chief Technology Officer in 2001 to Chief Operating Officer in 2003 and in 2006 he was appointed to President and Chief Executive Officer.

Prior to joining VisionOne, Boehi was a business consultant for MIS Systems. Boehi earned his Bachelor’s degree in business and in 1997 completed a graduate degree in economics and computer science in Zurich, Switzerland.

Mark Danemann

Mark Danemann

President, accesso SiriuswareSM

Mark Danemann is President, accesso Siriusware, previously Siriusware Salespoint Solutions. In this role, Danemann leads an experienced team of development, implementation and operations professionals supporting the accesso Siriusware solution. The accesso Siriusware solution provides ticketing, guest management and point-of-sale (POS) technology to the attractions and leisure industries, with a particularly strong presence in the ski and snow sports sector.

Danemann founded Siriusware in 1989 out of a passion for outdoor activities and a love of beautiful places, with a focus on the ski industry, which it soon came to dominate.  Seeing opportunity to expand, the company identified complementary opportunities in amusement and water parks, museums and attractions.  In 2013, Siriusware was acquired by accesso and subsequently rebranded as the accesso Siriusware solution. Today, the solution is used at more than 250 sites in six countries.

Prior to launching Siriusware, Danemann developed custom database applications for GE Aircraft Engines, worked multiple seasons in the ski industry in a variety of roles and helped develop a franchise gourmet popcorn business with his family.  Danemann is a graduate of the University of New Mexico Anderson School of Management.

Andrew Jacobs

Andrew Jacobs

President,
accesso LoQueue SM,
Managing Director, Europe

As President, accesso LoQueue and Managing Director, Europe, Jacobs has dual responsibility as the leader for all aspects of accesso‘s queuing business globally, including development, technical services and operations, as well as managing client partnerships and operations within Europe across all of our product lines.

Jacobs joined accesso in October 2014 and has become a key part of our executive management team.  His deep experience in technology combined with his range of client relationships, industry knowledge and leadership strengths are central to the exciting work ahead for accesso LoQueue, as well as to accesso‘s growing global footprint.

Jacobs, an accomplished business solutions executive, joined accesso following a successful tenure as the Divisional Director of the entertainment industry for OmniCo. Previously he was a co-founder of MATRA Systems and built its U.S. and European business, with a principle focus on the amusements and attractions industry.

Jacobs boasts more than 25 years of experience in the retail transaction business in both the attractions and entertainment industries, and holds a Bachelors of Science from University of Southampton.

Janel Pisorchik

Janel Pisorchik

President, accesso Passport®

As President, accesso Passport, Pisorchik leads a strong team of development, network services, implementation and operations professionals responsible for the growth, development and  delivery of the accesso Passport  ticketing solutions to our clients and their customers. On a daily basis, her team places a top priority on meeting client needs with a focus on providing outstanding customer service 24 hours a day, 365 days a year.

Pisorchik’s extensive consumer products and service delivery experience comes from her distinguished career with top service-focused brands including Starbucks and The Walt Disney Co. During her 16 years with Walt Disney World, Pisorchik held a variety of leadership positions including managing front gate operations for the world’s number one theme park, the Magic Kingdom. Pisorchik also led the Ticketing Fulfillment Operations team responsible for delivery of more than 20 million tickets per year to Disney guests. In 2005, Pisorchik was tapped to oversee the installation and launch of the ticketing system for Disney’s expansion into Asia with Hong Kong Disneyland.

As District Manager for Starbucks’ Central Florida Region, Pisorchik managed a nine store portfolio driving a high-performing team of managers to consistently execute brand specific procedures, policies and initiatives to achieve desired sales goals and customer satisfaction targets. Pisorchik’s high volume, high service standard background and the depth of her attraction ticketing expertise is put to use every day as she oversees accesso’s client facing interactions and delivers the company’s complete commitment to providing outstanding service delivery.

Pisorchik graduated from Nova Southeastern University with a BS in Professional Management and also earned an AS in Recreation & Leisure from County College of Morris.

Bart van Schriek

Bart van Schriek

Managing Director, President, Ingresso Group

As Managing Director and President, Ingresso Group, Bart has responsibility as the leader of Ingresso’s global business.

He co-founded Ingresso Group and served as the Chief Executive Officer since 2013, prior to the acquisition by accesso. His passion in the entertainment industry has helped fuel Ingresso’s growth over the last three years and has helped establish the business as a leader in the global leisure ticketing industry.

Previously, Bart served four years as Chief Executive Officer of See Tickets International, a large entertainment ticketing business. He was responsible for managing the buyout of See Tickets International in 2008.

Before 2008, Bart was Vice Chairman of the Board of Stage Entertainment, one of Europe’s largest theatrical venue owners, where he started as Chief Financial Officer in 1999. He was deeply involved in the successful international development of Stage Entertainment from 1999-2007.

He earned a masters degree in economics and business administration from Groningen University in The Netherlands. 

Sidney Chou

Sidney Chou

Managing Director, Asia Pacific

As Managing Director, Asia Pacific, Sidney Chou is responsible for leading all aspects of accesso‘s business within the Asia Pacific region, including Australia and Asian Country legal entity and business management, overall operational project success and client services support as well as maintaining key client partnership and relationship across all accesso product lines and services.

Chou joined accesso’s executive management team May of 2016 and has since played a vital role in accesso’s global expansion toward Australia and Asia.  Her extensive understanding in both the hardware and software industry brings a comprehensive outlook to accesso’s offering, and her expertise surrounding conducting business in various Asian countries is critical to the success of accesso’s global footprint in the Asia Pacific region.

Chou accumulated over 15 years of experience in operation and supply chain management and over 10 years in software project management that spans over the OEM/ODM, consumer product as well as telecom industries working for global companies such as Time Warner, Ernst & Young and HP. Chou received her MBA and MIS dual degree from Boston University as well as an MA of Communications from Emerson College, and graduated with a BA in in Psychology and Art History from Rutgers University. 

TJ Christensen

TJ Christensen

Executive Vice President, Sales and Marketing

As Executive Vice President, Sales and Marketing at accesso, Christensen leads the firm’s global sales and marketing team, working together to present a highly integrated set of solutions for current and prospective customers around the world. A strong background in sales and marketing supports the entire accesso team’s commitment to delivering innovative solutions backed by unparalleled service.

Christensen’s rich industry experience includes several years with the Walt Disney Parks & Resorts where he developed programs with key clients to market WDW ticket products. Following Disney, he worked with resort developers to design new products and sales models at RCI Global Vacation Network.

Prior to joining accesso, Christensen was Director of Marketing for Wyndham Vacation Ownership. At Wyndham, he was responsible for implementing initiatives to increase sales and marketing programs through Local Marketing and Welcome Center operations for all Wyndham Sales Centers in the Mid-South, Mid-Atlantic, and South East Regions.

Christensen received his MBA from the University of Florida and graduated with a BS in Business Administration from the University of Delaware.

Maura Schiefelbein

Maura Schiefelbein

Vice President, Organizational Effectiveness & Talent Development

In her role as Vice President, Organizational Effectiveness and Talent Development, Maura Schiefelbein is focused on attracting, engaging and developing accesso’s most important asset- our people. This includes developing organization wide talent-related solutions, as well as partnering with business leaders to plan and implement organizational change while continuing to foster accesso’s unique culture reflective of our core values. 

Schiefelbein has 15+ years of experience as a Human Resources practitioner working for Fortune 500 companies such as Fed Ex and Accenture, where she was accepted into the very first Global HR Leadership Development program for the company. Most recently, she worked for ADP in a Business Partner role, which entailed consulting on varied human resources initiatives for her client base. Schiefelbein holds an MBA from Point Park University, a BA from the University of Pittsburgh, and two senior level human resources certifications: Senior Professional in Human Resources, and Society for Human Resource Management - Senior Certified Professional.