{"id":6656,"date":"2020-10-02T19:44:00","date_gmt":"2020-10-02T19:44:00","guid":{"rendered":"http:\/\/accesso.test\/news\/learn\/avoid-the-avalanche-3-simulations-for-covid-crowd-management-for-your-ski-resort\/"},"modified":"2020-10-02T19:44:00","modified_gmt":"2020-10-02T19:44:00","slug":"avoid-the-avalanche-3-simulations-for-covid-crowd-management-for-your-ski-resort","status":"publish","type":"learn","link":"https:\/\/accesso.com\/learn\/avoid-the-avalanche-3-simulations-for-covid-crowd-management-for-your-ski-resort\/","title":{"rendered":"Avoid the Avalanche: 3 Simulations for COVID Crowd Management for Your Ski Resort"},"content":{"rendered":"<p><em>We are liv\u00ading in unprece\u00addent\u00aded times. More like\u00adly than not, your busi\u00adness has been impact\u00aded by the unique events of the world\u00adwide <\/em><em>COVID-<\/em><em>19<\/em><em> pan\u00addem\u00adic. How\u00adev\u00ader, even in the most challenging of times, con\u00adtin\u00adu\u00ading edu\u00adca\u00adtion remains crit\u00adi\u00adcal\u00adly impor\u00adtant. In an effort to con\u00adtin\u00adue sup\u00adport\u00ading our client part\u00adners dur\u00ading this dif\u00adfi\u00adcult time, we will con\u00adtin\u00adue shar\u00ading insights and guid\u00adance to help you strength\u00aden your busi\u00adness and serve your val\u00adued cus\u00adtomers when the time comes to wel\u00adcome them back to your venue. Learn more about our <\/em><em>COVID<\/em><em> solu\u00adtions <\/em><a href=\"https:\/\/accesso.com\/solutions\/covid-solutions\"><em>here<\/em><\/a><em>.<\/em><\/p>\n<p>As ski season quickly approaches, figuring out how to safely welcome your skiers back in the COVID era can be a daunting task. At <strong>acces\u00adso<\/strong>, we\u2019ve been work\u00ading tirelessly to help our <a href=\"https:\/\/accesso.com\/markets\/ski\">ski <\/a>clients plan for a safe and successful reopening. We recently partnered with Integrated Insight, an analytics consulting firm, to analyze how virtual queues, timed ticketing and social distancing will affect your guests and ski area. Watch as <a href=\"https:\/\/accesso.com\/\">acces\u00adso<\/a> Solutions Architect Kevin Brice and <a href=\"https:\/\/integratedinsight.com\/\" target=\"_blank\" rel=\"noopener\">Integrated Insight<\/a> VP of Industrial Engineering Ben Dubiel take us through their 3 simulations for COVID crowd management for your ski resort and read on for your guide to avoiding an unexpected avalanche of traffic on open\u00ading day!<\/p>\n<h3><strong>Tools for Reopening Safely<\/strong><\/h3>\n<ul>\n<li><strong>Timed Ticketing &#038; Reservations:<\/strong> As COVID-19 con\u00adtin\u00adues, many ski area oper\u00ada\u00adtors are focus\u00ading on a reopen\u00ading plan that limits the num\u00adber of guests vis\u00adit\u00ading each day. Your tick\u00adet\u00ading sys\u00adtem can help you achieve this in sev\u00ader\u00adal ways. Offer\u00ading guests timed tickets on your <a href=\"https:\/\/accesso.com\/solutions\/ticketing\/online-ticketing-system\">eCom\u00admerce tick\u00adet\u00ading<\/a> site is essen\u00adtial. Timed ticketing can great\u00adly help your oper\u00ada\u00adtions team pre\u00adpare for and safe\u00adly accom\u00admo\u00addate guests. This allows your resort to safely spread out skiers throughout the day on the mountain. Guests can make their reser\u00adva\u00adtion to ski any\u00adwhere, on any device\u2014even when they are on the gondola! Oper\u00ada\u00adtors can eas\u00adi\u00adly enforce capac\u00adi\u00adty based on local restric\u00adtions or oper\u00ada\u00adtional needs.\n<\/li>\n<li><strong>Virtual Queuing:<\/strong> <a href=\"https:\/\/accesso.com\/solutions\/virtual-queuing\">Vir\u00adtu\u00adal queu\u00ading<\/a> is a great way to keep skiers safe while allow\u00ading them to ful\u00adly enjoy your resort. Long lines are almost as much of a staple for ski areas as fresh powder. During COVID-19, enforcing social distancing with long lines would mean your resort would need miles of line area. Empowering your guests to join virtual queues can eliminate these lengthy physical lines in a way that promotes social distancing. Plus, when guests no longer have to spend a significant amount of their day standing in a line, they can have more time to enjoy your ski resort, making long-lasting memories that help boost guest loyalty. Not only can virtual queues be helpful for your lifts or gondolas, but also, they can be a big help for rental shops and other high traffic areas around your resort. <\/li>\n<\/ul>\n<h3><strong><br \/>Agent-Based Simulation Scenarios for Ski Operations<\/strong><\/h3>\n<p>In order to show how operations perform under different scenarios, the Integrated Insight team built a sample ski resort. Using agent-based simulation, they modeled the effect of different operational scenarios on guest traffic flow to identify potential friction points, crowding and\/or excess queue times. Agent-based simulation uses Artificially Intelligent agents to create models of guest behaviors and navigational flows. The team created three scenarios to understand the impact that different operational methods have on system performance.<\/p>\n<ul>\n<li><strong>Free-For-All (Baseline)<\/strong> <br \/>This is the baseline model to show how guests would have arrived prior to COVID-19. It is important to see what would happen if no adjustments to the arrival experience are made. Data shows that the majority of guests show up between 8:15-9:15 am, but afterwards, the number of skiers arriving drops significantly. The Free-For-All scenario fills the gondola queue fastest, creating a longer wait quickly. At peak operation in this scenario, the posted wait time for guests is 140 minutes, and your resort would need over a half-mile of line space just for the gondola queue. As we can see here, a scenario that involves your ski area following through with \u201cbusiness as usual,\u201d for the most part, is not conducive to a safe or efficient reopening for your resort.\n<\/li>\n<li><strong>Timed Ticketing Only <\/strong><br \/>The next scenario is Timed Ticketing. This shows the result if guests are assigned an arrival time and cannot access the gondola until their assigned time. The arrivals prior to and during opening are significantly lower, but pick up once Timed Ticket and Reservation slots are active. In the simulation, we\u2019ve also included guests arriving before and after their times to model guests needing to wait to access the gondola. The Timed Ticketing scenario only delays the concerns from the Free-For-All. Guests experience the queue filling and congestion at 11:15 am instead of first thing in the morning. Posted wait times are still at 125+ minutes and the resort still need half a mile of socially distanced queue to accommodate the guests waiting for their turn on the mountain.\n<\/li>\n<li><strong>Virtual Queue &#038; Timed Ticketing<\/strong> <br \/>The final scenario shows Timed Ticketing with a virtual queue that only allows guests to enter a physical buffer queue once their assigned time is reached. In this case, the guests show up later as there is no incentive to access the queue early. This gives them time to spend at your F&#038;B locations, rental shops or other places at the resort where they can practice safe social distancing while still enjoying their experience. At peak operations, the posted wait time is 136 minutes, but in this simulation, your guests only wait an average of 13 minutes in a physical line once their wait is over in the virtual queue. The socially distanced buffer queue or physical line only needs to be about 370 feet (.07 miles), and guests are spread out across your resort instead of crowding at the gondola line. This option not only is the safest for your guests and staff, but it also allows your resort to limit guest capacity while still driving revenue through F&#038;B and other shops.<em>\n<p><strong>Looking for more resources for ski?<\/strong><\/em><\/li>\n<li>Check out our deminar video on <a href=\"https:\/\/accesso.com\/news\/ski-tips-for-reopening-your-guide-to-snow-worries-on-opening-day\">Ski Tips for Reopening: Your Guide to \u201cSnow Worries\u201d on Opening Day<\/a> <\/li>\n<li><a href=\"https:\/\/accesso.com\/success-stories\/how-perfect-north-is-breaking-online-sales-records-with-accesso\">See how Per\u00adfect North is break\u00ading online sales records with <em>acces\u00adso<\/em><\/a><\/li>\n<li>Watch our <a href=\"https:\/\/vimeo.com\/448970734\" target=\"_blank\" rel=\"noopener\">dem\u00adi\u00adnar video on mobile food order\u00ading<\/a><\/li>\n<li><a href=\"https:\/\/accesso.com\/news\/best-practices-for-staffing-your-ski-resort\">Learn best prac\u00adtices for staffing your ski resort<\/a><\/li>\n<li>Dis\u00adcov\u00ader <a href=\"https:\/\/accesso.com\/news\/7-tips-for-selling-more-ski-season-passes\">7 tips for sell\u00ading more sea\u00adson passes<\/a><\/li>\n<\/ul>\n<p>Watch our learn\u00ading series video to learn more and see more specifics on each scenario. If you have any ques\u00adtions or would like to see how our suite of solu\u00adtions can help your venue reopen safe\u00adly, <a href=\"https:\/\/hello.accesso.com\/demo-request\/\">con\u00adtact us today<\/a>. We\u2019d love to help!<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"blog-category":[],"blog-type":[],"class_list":["post-6656","learn","type-learn","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/accesso.com\/fr\/wp-json\/wp\/v2\/learn\/6656","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/accesso.com\/fr\/wp-json\/wp\/v2\/learn"}],"about":[{"href":"https:\/\/accesso.com\/fr\/wp-json\/wp\/v2\/types\/learn"}],"wp:attachment":[{"href":"https:\/\/accesso.com\/fr\/wp-json\/wp\/v2\/media?parent=6656"}],"wp:term":[{"taxonomy":"blog-category","embeddable":true,"href":"https:\/\/accesso.com\/fr\/wp-json\/wp\/v2\/blog-category?post=6656"},{"taxonomy":"blog-type","embeddable":true,"href":"https:\/\/accesso.com\/fr\/wp-json\/wp\/v2\/blog-type?post=6656"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}