accesso Blog Series: 3 Reasons to Attend accesso Client Seminar 2018.

**accesso** Blog Series: 3 Reasons to Attend **accesso** Client Seminar 2018.
Client Seminar Blog July

It’s hard to believe that in less than 3 months, we will be pack­ing our bags and head­ing to sun­ny San Diego for a week of learn­ing and relax­ation in par­adise! In our last blog, we cov­ered how an indi­vid­ual can jus­ti­fy a trip to acces­so Client Sem­i­nar for them­selves, but what if you’re still not con­vinced it’s right for your team? Maybe you’ve attend­ed a few times in the past and are ques­tion­ing the val­ue of return­ing. Allow us to present 3 com­pelling rea­sons why you (or some­one from your busi­ness) should attend our acces­so Client Sem­i­nar.


1. You’re miss­ing a staff mem­ber who is acces­so-cer­ti­fied.

Did you know that clients using an acces­so Sir­iusware tick­et­ing solu­tion must have at least one per­son on staff that is acces­so-cer­ti­fied? Have you had employ­ee turnover, lost your ded­i­cat­ed sys­tem admin­is­tra­tor and/​or hired new employ­ees recent­ly? Then our acces­so Client sem­i­nar is for you and your team!

When a new site is installed, each acces­so Sir­iusware client agrees to acces­so cer­ti­fi­ca­tion, which means that clients are required to have at least one acces­so-cer­ti­fied employ­ee on staff. If you do not have a cer­ti­fied staff mem­ber, this can lead to addi­tion­al, hourly ser­vice fees. Fur­ther­more, acces­so Sir­iusware fol­lows a train-the-train­er mod­el. As such, acces­so-cer­ti­fied staff mem­bers can train new employ­ees and devel­op their own site-spe­cif­ic train­ings using gener­ic con­tent. Cer­ti­fi­ca­tion can be obtained in a num­ber of ways, some more cost­ly than oth­ers. The good news is that our acces­so Client Sem­i­nar can pro­vide the cer­ti­fi­ca­tion your staff mem­ber needs to remain in compliance. 

Our class offer­ing fea­tures a Begin­ner track for new users to acces­so soft­ware, Advanced class­es for our more expe­ri­enced team mem­bers and oppor­tu­ni­ties for all users to con­nect one-on-one with acces­so staff through Time With An Expert ses­sions. Atten­dees can also learn about the lat­est soft­ware inno­va­tions from acces­so, explore new hard­ware oppor­tu­ni­ties from our ven­dors and attend round­table ses­sions to learn direct­ly from oth­er clients’ expe­ri­ences. You can check out our sched­ule to see what ses­sions are a best fit for your sem­i­nar expe­ri­ence. At this point, you may be ask­ing your­self, Why not just have an acces­so team mem­ber come onsite to train my staff?” This is anoth­er valid way to become cer­ti­fied; how­ev­er, your team may miss out on some of the ben­e­fits that are asso­ci­at­ed with con­fer­ence expe­ri­ences, which brings us to our next rea­son for attend­ing acces­so Client Sem­i­nar.


2. It pro­vides a robust and mul­ti-faceted learn­ing experience. 

An Inc. mag­a­zine arti­cle dis­cuss­es the 4 Rea­sons Employ­ees Should Attend Con­fer­ences, and learn­ing is first on their list, fol­lowed by net­work­ing, con­tent and shar­ing. In many ways, these all tie back to learn­ing, because this week is not sim­ply about learn­ing from us: in many ways, it’s about learn­ing from one anoth­er. Let’s break down the ways that our acces­so Client Sem­i­nar pro­vides a unique and col­lab­o­ra­tive learn­ing opportunity. 

Atten­dance at the acces­so Client sem­i­nar allows you to not only meet oth­ers from your indus­try, but to learn how oth­er indus­tries are employ­ing our soft­ware. We are proud to serve a diverse and grow­ing vari­ety of mar­kets and busi­ness­es: large amuse­ment parks, ski areas, muse­ums, zoos, aquar­i­ums, per­form­ing arts cen­ters, sports are­nas and much more. By attend­ing class­es with such a diverse group of indi­vid­u­als, you can gain insight into oth­er mar­kets, new ideas for employ­ing soft­ware and even com­peti­tor details. Curi­ous about an acces­so Siriusware/​acces­so Pass­port com­bo solu­tion or our new TE2 prod­uct? You can attend one of the many ses­sions geared towards these solu­tions and also jump into a round­table where you can ask oth­er clients for can­did feed­back on their experiences.

"I come mainly to learn about all of the new product updates, but I also love coming to talk with other clients. They might be doing something you are trying to do and willing to share their ideas. It's also wonderful to collaborate with clients from other industries. For example, it’s interesting for us, as a ski resort, to see how museums handle groups. There’s just an incredible group of clients that grows every year. That’s what I love about seminar.”


Leticia Sierra, Cascade Mountain, Office Ticket Manager

While some learn­ing can be planned, and we do encour­age atten­dees to reg­is­ter for ses­sions in advance, there is also the excit­ing ele­ment of spon­tane­ity that can lead to unex­pect­ed learn­ing oppor­tu­ni­ties. Per­haps you have a con­ver­sa­tion dur­ing our Wednes­day night luau by the pool with some­one who’s real­ly enjoyed using a spe­cif­ic mod­ule, and they encour­age you to tag along to the ses­sion on Thursday.

We work hard to cre­ate fresh and engag­ing con­tent that keeps our atten­dees com­ing back year after year, which makes our Client Sem­i­nar a fan­tas­tic way to absorb a tremen­dous amount of knowl­edge in a brief peri­od of time. Class­es are bro­ken into user lev­el and the con­tent is based on attendee feed­back as well as new prod­uct advance­ments. This presents an oppor­tu­ni­ty for your staff to be on the cusp of what’s cut­ting-edge and then more impor­tant­ly, how to uti­lize this tech­nol­o­gy to your venue’s benefit.

Final­ly, let’s con­sid­er the learn­ing that hap­pens after our Client Sem­i­nar. When a staff mem­ber attends a sem­i­nar they gain valu­able insight, knowl­edge and con­nec­tions that they can bring back and share with their team. If you encour­age edu­ca­tion­al devel­op­ment at your venue, you know the pow­er that inter­ac­tive learn­ing can impart on a staff mem­ber. Finan­cial­ly, it may not be fea­si­ble to send all staff to a con­fer­ence of this type. Sem­i­nars cre­ate a way to engage not only staff that attend­ed but those who could not attend as well. Atten­dees at our acces­so Client Sem­i­nar receive the most up-to-date soft­ware on vir­tu­al machines. This soft­ware is good for one year and pro­vides a safe-space to train, try new prod­ucts, estab­lish test items and cre­ate learn­ing oppor­tu­ni­ties for those staff mem­bers who could not attend. Addi­tion­al­ly, the arti­cle by Inc. encour­ages that team mem­bers have a plan in place to bring back focused con­tent to share with oth­er staff.

Client Seminar Blog July Learning

3. It can help ele­vate your organization’s brand.

As our mar­ket­ing team likes to say, a brand is so much more than a logo.” By attend­ing acces­so Client Sem­i­nar, whether you are in muse­um vis­i­tor ser­vices or man­age the tech­nol­o­gy and point-of-sale infra­struc­ture of a ski resort, you are serv­ing as a brand ambas­sador for your orga­ni­za­tion. Your mere pres­ence and demeanor can increase brand aware­ness and brand affin­i­ty among hun­dreds of oth­er col­leagues in the leisure and enter­tain­ment indus­tries. Even if you choose not to active­ly net­work or pro­mote your brand, sim­ply see­ing your organization’s name on a ros­ter could piqué the curios­i­ty of some­one who may decide to check out your website.

Look­ing for some tips on net­work­ing and boost­ing your brand? Forbes mag­a­zine shares 5 Net­work­ing Tips for Your Next Con­fer­ence that include some valu­able tips. One sug­ges­tion is to take advan­tage of social media chan­nels like Twit­ter or offi­cial con­fer­ence apps, like our acces­so Client Sem­i­nar online com­mu­ni­ty that is launch­ing next week. Our online com­mu­ni­ty includes both an app for the event itself as well as the oppor­tu­ni­ty to con­nect with users in advance. Users can add a pho­to, a short bio and a link to their website.

We hope that this has giv­en you some help­ful rea­sons why or your team should attend our acces­so Client Sem­i­nar. From basic train­ing to writ­ing advanced SQL scripts, your team has the amaz­ing oppor­tu­ni­ty to learn, net­work with oth­er clients and have an unfor­get­table week at the beau­ti­ful Par­adise Point Resort and Spa. While we whole­heart­ed­ly embrace tech­nol­o­gy that allows us to stay con­nect­ed from vir­tu­al­ly any­where in the world, there’s noth­ing quite like meet­ing face-to-face, and we can’t wait to see you there. Be sure not to miss out on this amaz­ing oppor­tu­ni­ty and reg­is­ter today!

Jen­nifer Roth — Pro­pos­al Manager

Jen­nifer joined acces­so in 2011, bring­ing her pas­sion for soft­ware and writ­ing to the team along with her exten­sive knowl­edge of the cul­tur­al and non-prof­it indus­tries. She began her career as a pro­fes­sion­al archae­ol­o­gist (à‑la Indi­ana Jones but with more tech­ni­cal writ­ing and a lot less for­tune and glo­ry) before man­ag­ing sev­er­al muse­ums includ­ing the first hands-on his­to­ry children’s muse­um in the coun­try and a Nation­al Park Ser­vice his­toric site ded­i­cat­ed to Abra­ham Lincoln’s Stay in Get­tys­burg. When she’s not writ­ing tech­ni­cal doc­u­ments or win­ning pro­pos­als for us, she enjoys hik­ing, yoga, knit­ting, work­ing on the next great Amer­i­can nov­el and relax­ing at home with her family.