accesso Webinar Series Presents: The accesso Ecosystem - Redefining the Guest Experience.

The mod­ern guest demands a seam­less and sophis­ti­cat­ed expe­ri­ence at your venue, and our job is to pro­vide the tech­nol­o­gy that makes it pos­si­ble. Over 1000 clients world­wide uti­lize our com­pre­hen­sive solu­tions for tick­et­ing, point-of-sale and vir­tu­al queu­ing, and with our recent acqui­si­tions, our prod­uct port­fo­lio con­tin­ues to expand to new areas includ­ing dis­tri­b­u­tion and cus­tomer engage­ment. While our solu­tions may appear siloed in these sep­a­rate cat­e­gories, the real­i­ty is that they are all part of a con­nect­ed sys­tem that is con­stant­ly evolv­ing to bring a more cohe­sive and pow­er­ful offer­ing to our clients. Our Chief Tech­nol­o­gy Offi­cer Eric Petru­sic intro­duces us to this con­cept of the acces­so ecosys­tem” and what it means for venue oper­a­tors, guests and future development.

accesso Blog Series: 7 Customer Experience Predictions for 2018

As 2018 quick­ly approach­es, it’s time for orga­ni­za­tions to give seri­ous thought to how they will address the cus­tomer expe­ri­ence in the com­ing year. In recent years, com­pa­nies in all indus­tries have rec­og­nized that it’s no longer safe to com­pete on prod­uct and price alone, and have pri­or­i­tized cus­tomer expe­ri­ence (CX) efforts accord­ing­ly. Increas­ing­ly, mar­keters are tak­ing a data-dri­ven approach to CX that allows them to deliv­er high­ly-per­son­al­ized, immer­sive expe­ri­ences that make cus­tomers feel spe­cial and want to return to their brand again and again. As a result, we antic­i­pate that 2018 will bring the high­est expec­ta­tions for a valu­able and mem­o­rable expe­ri­ence from cus­tomers yet, as well as the high­est risk of los­ing these cus­tomers to the com­peti­tors who can beat you to it.