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Four Ways to Enhance the Post-Pandemic Guest Experience

In a post-pan­dem­ic envi­ron­ment, guests are look­ing to the hos­pi­tal­i­ty indus­try to imple­ment increased safe­ty mea­sures while still pro­vid­ing an unfor­get­table expe­ri­ence. In this arti­cle for Hos­pi­tal­i­ty Tech­nol­o­gy, acces­so CEO Steve Brown shares 4 ways that venues can enhance the guest expe­ri­ence while safe­ly wel­com­ing guests back to their favorite restau­rants and destinations.

New accesso Guide Charts the Reimagining of the Guest Journey Post-COVID-19

Aus­tralasian Leisure Man­age­ment recent­ly shared a free step-by-step guide cre­at­ed by acces­so designed to assist oper­a­tors in the cre­ation of a safe and enjoy­able envi­ron­ment for return­ing guests, while also giv­ing them the tools they need to regain trac­tion and cus­tomer trust as the indus­try moves into a new era.

Empathizing with Guests in a COVID-19 World: How to Anticipate the Needs of Your Customers in the ‘New Normal.’

Pre­sent­ed at the blooloop V‑Expo 2020 Inno­va­tion Auditorium

In a COVID-19 world, the desires of con­sumers have been trans­formed. From the rapid accel­er­a­tion of cer­tain tech­nolo­gies to the sud­den need to main­tain phys­i­cal dis­tance, the attrib­ut­es of a suc­cess­ful venue last year may now be per­ceived as lia­bil­i­ties. Yet, one thing holds true: the guest expe­ri­ence reigns supreme. Venues which seek to under­stand their guests and meet their needs in the moment will reap the rewards through increased per-caps, repeat busi­ness, pos­i­tive word-of-mouth and more. Watch as acces­so Sales Direc­tor Jere­my Gray and Vice Pres­i­dent of Sales George Ham­ble­ton dis­cuss best prac­tices for empathiz­ing with guests in a COVID world and read on to see how to antic­i­pate the needs of your cus­tomers in this New Normal.’

5 Takeaways from IAAPA’s “Safe, Secure and Successful Operations in the New Normal” Panel

Attrac­tions from all indus­tries are deal­ing with the chal­lenges of social dis­tanc­ing and how to oper­ate safe­ly in a COVID envi­ron­ment. We had the priv­i­lege of shar­ing the IAA­PA Edu­ca­tion stage with Matt Blumhardt from Hol­i­day World & Splashin’ Safari and Daine Apple­ber­ry of Audubon Nature Insti­tute to dis­cuss ways to enhance the guest expe­ri­ence, boost rev­enue, build brand loy­al­ty and serve guests safe­ly dur­ing this chal­leng­ing time. Below are our top 5 take­aways and rec­om­men­da­tions from the session.

5 Pieces of Ski Tech to Invest in This Season

Ski sea­son is just around the cor­ner, and it’s excit­ing to see so many ski areas announc­ing their plans for re-open­ing. Is your tech­nol­o­gy ready to sup­port a great guest expe­ri­ence? Pro­tect your guests and staff with these 5 pieces of tech­nol­o­gy that can help you solve the social dis­tanc­ing chal­lenges of today while build­ing the foun­da­tion for a bet­ter guest expe­ri­ence tomorrow.

It's All About Partnership - An Interview with Andrew Jacobs

Park World Edi­tor Bec­ci Knowles recent­ly sat down to inter­view acces­so Chief Com­mer­cial Offi­cer, Andrew Jacobs to explore what the tech­nol­o­gy com­pa­ny is doing to help attrac­tions trans­form their oper­a­tions to safe­ly reopen and plan for future growth.

accesso explores how to meet customer needs in a post-COVID world at Blooloop V-Expo

Dur­ing the blooloop V‑Expo, acces­so will be tak­ing the main stage of the Inno­va­tion Audi­to­ri­um. acces­so Sale’s Direc­tor Jere­my Gray and Vice Pres­i­dent of Sales Geroge Ham­ble­ton will be pre­sent­ing Empathiz­ing with Guests in a COVID-19 World: How to Antic­i­pate the Needs of Your Cus­tomers in the New Nor­mal.’ This ses­sion will explore how the needs and desires of guests have been trans­formed fol­low­ing the glob­al pan­dem­ic. From the rapid accel­er­a­tion of cer­tain tech­nolo­gies to the sud­den need to main­tain phys­i­cal dis­tance, and above all else how pre­serv­ing the guest expe­ri­ence is most important.

People of accesso: Scott Kelley – On Virtual Queuing, Innovation and 20 Years in the Industry

In this fea­ture, we were thrilled to inter­view an acces­so LoQueue® leg­end, Scott Kel­ley. Kel­ley holds the unique dis­tinc­tion of being the 2nd employ­ee hired in Amer­i­ca for our acces­so LoQueue team. As a Prod­uct Sup­port Man­ag­er, he has stepped foot in every park that has imple­ment­ed our acces­so in-park solu­tions like tick­et­ing and vir­tu­al queu­ing over the last two decades. He and his team vis­it each park to run cables, set-up the onsite equip­ment, and trou­bleshoot con­cerns once imple­men­ta­tion is com­plete. Kel­ley has also played an inte­gral role in the inno­va­tion and growth of our vir­tu­al queu­ing solutions.

accesso chosen to provide ticketing and distribution solutions for Floriade Expo 2022

Char­lotte Coates of Blooloop shared news of a part­ner­ship between acces­so Tech­nol­o­gy Group and Flo­ri­ade Expo 2022 in Ams­ter­dam. The Flo­ri­ade Expo will be uti­liz­ing acces­so Pass­ports eCom­merce Tick­et­ing as well as their Ingres­so dis­tri­b­u­tion tech­nol­o­gy to help the event reach guests from all around the world. 

Avoid the Avalanche: 3 Simulations for COVID Crowd Management for Your Ski Resort

As ski sea­son quick­ly approach­es, fig­ur­ing out how to safe­ly wel­come your skiers back in the COVID era can be a daunt­ing task. At acces­so, we’ve been work­ing tire­less­ly to help our ski clients plan for a safe and suc­cess­ful reopen­ing. We recent­ly part­nered with Inte­grat­ed Insight, an ana­lyt­ics con­sult­ing firm, to ana­lyze how vir­tu­al queues, timed tick­et­ing and social dis­tanc­ing will affect your guests and ski area. Watch as acces­so Solu­tions Archi­tect Kevin Brice and Inte­grat­ed Insight VP of Indus­tri­al Engi­neer­ing Ben Dubiel take us through their 3 sim­u­la­tions for COVID crowd man­age­ment for your ski resort and read on for your guide to avoid­ing an unex­pect­ed avalanche of traf­fic on open­ing day!

Watch: Safe Visits Without A Ticket Counter - How To Shift Sales Online Successfully

There’s no doubt that the COVID-19 pan­dem­ic has forced venue oper­a­tors to have some dif­fi­cult con­ver­sa­tions over the past few months. While the answers often vary by indus­try, there’s one con­stant we’ve seen across all venues: in order to pro­tect staff and guests, venues are embrac­ing online tick­et­ing as their dom­i­nant sales chan­nel. Is your venue ready to make your eCom­merce store your dom­i­nant sales chan­nel? It may seem like a daunt­ing process, but it doesn’t have to be! By fol­low­ing these best prac­tices, you can prime your eCom­merce store for suc­cess, safe­ly serve your guests, unlock new oppor­tu­ni­ties for max­i­miz­ing rev­enue and trans­form the guest experience.

Watch: 4 Leisure-Industry Predictions For The New Age of Social Distancing

We are all enter­ing an age that rede­fines the norms to which all of us had become accus­tomed. Guest expec­ta­tions will most cer­tain­ly change, and venue oper­a­tors will be faced with the chal­lenge (and oppor­tu­ni­ty) to meet and exceed those re-shaped expec­ta­tions. Watch our video to dis­cov­er 4 trends that we pre­dict will emerge from the age of social dis­tanc­ing, and what they mean for your venue.