In a post-pandemic environment, guests are looking to the hospitality industry to implement increased safety measures while still providing an unforgettable experience. In this article for Hospitality Technology, accesso CEO Steve Brown shares 4 ways that venues can enhance the guest experience while safely welcoming guests back to their favorite restaurants and destinations.
Australasian Leisure Management recently shared a free step-by-step guide created by accesso designed to assist operators in the creation of a safe and enjoyable environment for returning guests, while also giving them the tools they need to regain traction and customer trust as the industry moves into a new era.
Empathizing with Guests in a COVID-19 World: How to Anticipate the Needs of Your Customers in the ‘New Normal.’
Presented at the blooloop V‑Expo 2020 Innovation Auditorium
In a COVID-19 world, the desires of consumers have been transformed. From the rapid acceleration of certain technologies to the sudden need to maintain physical distance, the attributes of a successful venue last year may now be perceived as liabilities. Yet, one thing holds true: the guest experience reigns supreme. Venues which seek to understand their guests and meet their needs in the moment will reap the rewards through increased per-caps, repeat business, positive word-of-mouth and more. Watch as accesso Sales Director Jeremy Gray and Vice President of Sales George Hambleton discuss best practices for empathizing with guests in a COVID world and read on to see how to anticipate the needs of your customers in this ‘New Normal.’
Attractions from all industries are dealing with the challenges of social distancing and how to operate safely in a COVID environment. We had the privilege of sharing the IAAPA Education stage with Matt Blumhardt from Holiday World & Splashin’ Safari and Daine Appleberry of Audubon Nature Institute to discuss ways to enhance the guest experience, boost revenue, build brand loyalty and serve guests safely during this challenging time. Below are our top 5 takeaways and recommendations from the session.
Ski season is just around the corner, and it’s exciting to see so many ski areas announcing their plans for re-opening. Is your technology ready to support a great guest experience? Protect your guests and staff with these 5 pieces of technology that can help you solve the social distancing challenges of today while building the foundation for a better guest experience tomorrow.
Park World Editor Becci Knowles recently sat down to interview accesso Chief Commercial Officer, Andrew Jacobs to explore what the technology company is doing to help attractions transform their operations to safely reopen and plan for future growth.
During the blooloop V‑Expo, accesso will be taking the main stage of the Innovation Auditorium. accesso Sale’s Director Jeremy Gray and Vice President of Sales Geroge Hambleton will be presenting Empathizing with Guests in a COVID-19 World: How to Anticipate the Needs of Your Customers in the ‘New Normal.’ This session will explore how the needs and desires of guests have been transformed following the global pandemic. From the rapid acceleration of certain technologies to the sudden need to maintain physical distance, and above all else how preserving the guest experience is most important.
In this feature, we were thrilled to interview an accesso LoQueue® legend, Scott Kelley. Kelley holds the unique distinction of being the 2nd employee hired in America for our accesso LoQueue team. As a Product Support Manager, he has stepped foot in every park that has implemented our accesso in-park solutions like ticketing and virtual queuing over the last two decades. He and his team visit each park to run cables, set-up the onsite equipment, and troubleshoot concerns once implementation is complete. Kelley has also played an integral role in the innovation and growth of our virtual queuing solutions.
Charlotte Coates of Blooloop shared news of a partnership between accesso Technology Group and Floriade Expo 2022 in Amsterdam. The Floriade Expo will be utilizing accesso Passport’s eCommerce Ticketing as well as their Ingresso distribution technology to help the event reach guests from all around the world.
As ski season quickly approaches, figuring out how to safely welcome your skiers back in the COVID era can be a daunting task. At accesso, we’ve been working tirelessly to help our ski clients plan for a safe and successful reopening. We recently partnered with Integrated Insight, an analytics consulting firm, to analyze how virtual queues, timed ticketing and social distancing will affect your guests and ski area. Watch as accesso Solutions Architect Kevin Brice and Integrated Insight VP of Industrial Engineering Ben Dubiel take us through their 3 simulations for COVID crowd management for your ski resort and read on for your guide to avoiding an unexpected avalanche of traffic on opening day!
There’s no doubt that the COVID-19 pandemic has forced venue operators to have some difficult conversations over the past few months. While the answers often vary by industry, there’s one constant we’ve seen across all venues: in order to protect staff and guests, venues are embracing online ticketing as their dominant sales channel. Is your venue ready to make your eCommerce store your dominant sales channel? It may seem like a daunting process, but it doesn’t have to be! By following these best practices, you can prime your eCommerce store for success, safely serve your guests, unlock new opportunities for maximizing revenue and transform the guest experience.
We are all entering an age that redefines the norms to which all of us had become accustomed. Guest expectations will most certainly change, and venue operators will be faced with the challenge (and opportunity) to meet and exceed those re-shaped expectations. Watch our video to discover 4 trends that we predict will emerge from the age of social distancing, and what they mean for your venue.