**accesso** Webinar Series: Unlocking the Secrets in Your Ticketing Data

accesso Webinar Series: Unlocking the Secrets in Your Ticketing Data

Understanding how to access and interpret data is a fundamental part of improving your business processes; however, with an endless array of reports and data available, it can be difficult to know where to start. At accesso, we empower our clients to make data-driven decisions about their business. In a recent webinar, accesso ShoWare Vice President of Client Services Joe Wettstead and Front-End Developer Martin Speer shared their expertise on how to effectively use data gathered from the accesso ShoWare solution and Google Analytics.

**accesso** Webinar Series: Best Practices for Cancelling a Show

accesso Webinar Series: Best Practices for Cancelling a Show

Having to cancel or reschedule a show can be a very hectic, frustrating and all-around stressful process for a venue and even its patrons! Luckily, with the right strategy, execution plan and ticketing software, you can help minimize the damage. accesso ShoWare Director of Client Success Joe Wettstead and Client Services Manager Mikala Thompson share their insider tips and best practices for canceling & rescheduling events.

**accesso** Learning Series: Amplify Your Marketing with **accesso ShoWare** Qualifiers!

accesso Learning Series: Amplify Your Marketing with accesso ShoWare Qualifiers!

We’re excited to announce the latest enhancement in our accesso ShoWare box office solution, Location-Based Qualifiers! Qualifiers empower venues to facilitate seamless marketing campaigns. The first phase in this release brought the ability to set performance-level credit card restrictions, meaning that a theatre could offer exclusive AmEx pre-sales for specific performances with just a few clicks in the back-end. With this second phase, it’s even easier to run promotions with special partners and set aside inventory for group sales. Director of Client Success Joe Wettstead and Product Analyst Kate MacBean-Valverde introduce us to the many benefits and opportunities for utilizing Qualifiers Phase 2 and provide a demo in our latest learning series video.

accesso Webinar Series: eCommerce Imagery Best Practices.

accesso Webinar Series: eCommerce Imagery Best Practices.

It’s widely said that a picture is worth a thousand words. Whether you are selling tickets, meal deals or season passes, the images that you use online have a major influence on a guest’s decision to purchase. If you’re not a graphic designer, though, how do you know the difference between imagery that will convert and imagery that won’t? We recently asked Jeff Prystaijko, one of our senior designers at accesso, to share insights into eCommerce imagery best practices gained from nearly 15 years of design experience within the amusement and attractions industry.

Major League Rugby clubs recruit Lake Mary tech firm **accesso** for ticketing.

Major League Rugby clubs recruit Lake Mary tech firm accesso for ticketing.

Reporter Marco Santana of The Orlando Sentinel shared news of accesso’s partnership with two Major League Ruby teams. The New Orleans (NOLA) Gold and Austin Elite Rugby have recently signed 3-year agreements to use the accesso ShoWare ticketing and eCommerce platform for box office and online ticket sales. The clubs will also use the solution’s access control and call center features.

**accesso** Blog Series: 5 Tips for Creating Effective In-App Marketing Copy.

accesso Blog Series: 5 Tips for Creating Effective In-App Marketing Copy.

Every business wants to create an amazing app experience, something that increases conversions and has lovable and useful features all wrapped up in an engaging user interface. Implementing effective marketing copy within your app is equally important, yet is often understated. It’s easy to think that engaging website copy will translate into similarly engaging app copy, but that isn’t necessarily the case. We’ve come up with these 5 tips to remove that learning curve and give your in-app marketing a boost to grow user satisfaction, increase app store ratings and drive conversions for your brand. 

**accesso®** Tackles Ticketing for Major League Rugby Teams

accesso® Tackles Ticketing for Major League Rugby Teams

accesso Technology Group plc (AIM: ACSO), the premier technology solutions provider to leisure, entertainment and cultural markets, has continued the growth of its sports portfolio through ticketing partnerships with two new professional Major League Rugby (MLR) organizations. The New Orleans (NOLA) Gold and most recently Austin Elite Rugby, have both entered into three-year agreements to begin utilizing the accesso ShoWare ticketing and eCommerce platform to streamline assigned seating ticket sales, manage access control and provide full-service call center operation for their ticket sales beginning in mid-October.

**accesso** Webinar Series: What’s New in **accesso ShoWare** (September 2018)

accesso Webinar Series: What’s New in accesso ShoWare (September 2018)

At accesso, we invest heavily in Research & Development because our industry demands it, because our clients benefit from it and because it makes a positive difference in the guest experience. Innovation is core to our business and our partnerships. In 2018 alone, we invested $20 million to help our powerful solutions evolve to meet new demands. We recently asked Joe Wettstead, accesso ShoWare Director of Client Success, and Drew Belmont, accesso ShoWare Product Director, to take us through some of the most recent enhancements to our accesso ShoWare box office ticketing solution, including brand new Flexible Bundle functionality.

**accesso** Blog Series: Fundraising in an Era of Micro Philanthropy

accesso Blog Series: Fundraising in an Era of Micro Philanthropy

Historically, museums and cultural institutions have relied heavily on large annual gifts from generous philanthropists to ensure upkeep and operation. However, while aging baby boomers currently play a high-profile role in charitable giving, they will soon make way for the next generation of donors. Gen X and millennial philanthropists are likely to change the landscape for donations, and operators in the cultural market must adapt to meet future fundraising goals.

**accesso** Webinar Series: Amplify Your Ticket Sales with **Ingresso**!

accesso Webinar Series: Amplify Your Ticket Sales with Ingresso!

Our Ingresso solution helps venues sell more tickets by directly connecting ticketing systems to distribution partners all around the world. Through a direct integration with our accesso ShoWare box office ticketing system, our clients can reach new audiences and streamline processes with existing third-party partners at virtually no cost to them. In a recent webinar, Joe Wettstead, Director of Client Success for accesso ShoWare, and Katy Gardener, Business Development for Ingresso, presented the many benefits of connecting a ticketing system to Ingresso and showed how one client increased their ticket sales 525% year-over-year!

Print On Demand With Our **accesso ShoWare** Solution!

Print On Demand With Our accesso ShoWare Solution!

At accesso, we are constantly refining our innovative product solutions through new enhancements that increase revenue and streamline processes for our clients. Many of our team members have backgrounds across the leisure and entertainment industries, which allows us to leverage first-hand knowledge of both the guest and operator experience as we develop our products. When we hear about solutions that could reduce operational complexities while driving profitable growth, we do our best to capitalize on those opportunities. One such example is our new Print On Demand feature for our accesso ShoWare event ticketing solution.

No Refund Policy? No Problem. Introducing Ticket Resale with **accesso ShoWare**!

No Refund Policy? No Problem. Introducing Ticket Resale with accesso ShoWare!

It’s the day of the big championship game at your ice hockey arena, or perhaps it’s hours before your theatre opens the house for your sold-out matinee. One of your biggest sponsors wants to return some tickets. Maybe it’s an executive who purchased your best luxury suite, or it’s the donor who made a $5,000 contribution to your Education fund. She swings by the box office to make what she expects will be an easy return. Your new ticketing associate, not knowing the identity of this patron, replies with a cheery but firm, “Sorry, no refunds or exchanges.” The donor begrudgingly walks away, questioning their continued participation with your organization. But what if we told you there was a way to avoid all of this?

**accesso** Webinar Series Presents: Seat Mapping Your Way to Success!

accesso Webinar Series Presents: Seat Mapping Your Way to Success!

Looking to increase ticket sales and revenue? A creative strategy will often reap the highest benefits and still preserve guest satisfaction. Our accesso ShoWare solution is filled with the tools that venues need to be successful, from Dynamic Pricing to Round Up and many more. Along with these flashy features, many of our core functionality pieces can also be used strategically, yet often go unnoticed. Seat Maps are a prime example. We asked Chris Waldmann, Senior Client Services Manager and Joe Wettstead, Director of Client Success both from our accesso ShoWare team to revisit the art and science of creating seat maps in a recent webinar.  

**accesso** Blog Series: Score With Dynamic Pricing!

accesso Blog Series: Score With Dynamic Pricing!

With the abundance of customer touch-points available today, ensuring that each interaction with your fans is as efficient, seamless and meaningful as possible is critical to acquiring and maintaining loyalty. And, as the customer experience begins long before they step foot onsite, nowhere is this more important than with the purchase of a ticket.

**accesso** Webinar Series Presents: 7 **accesso ShoWare** Reports to Boost Your Business.

accesso Webinar Series Presents: 7 accesso ShoWare Reports to Boost Your Business.

Ticketing systems collect an abundance of information through eCommerce and box office channels, but with only so many minutes in the working day, it can be challenging to find the time to explore this beyond the basics. We asked accesso ShoWare Director of Client Success, Joseph Wettstead, and Client Services Director, Alicia Chism, to present our accesso ShoWare ticketing solution’s most underutilized and innovative new reports in a recent webinar.

**accesso** Webinar Series Presents: What's New in **accesso ShoWare** - Our Latest Product Enhancements.

accesso Webinar Series Presents: What's New in accesso ShoWare - Our Latest Product Enhancements.

At accesso, we invest heavily in our solutions because our industry demands it, because our clients benefit from it, and because it makes a positive difference in the guest experience. In 2017, we made over 70 enhancements to our accesso ShoWare ticketing solution, many of which were influenced directly by our interactions with clients. Val Wierenga, Product Director for our accesso ShoWare solution and Joe Wettstead, Director of Client Success for accesso ShoWare, introduce us to the biggest updates from 2017 and how they can help drive ticket sales and simplify operations.

**accesso** Webinar Series Presents: The **accesso** Ecosystem - Redefining the Guest Experience.

accesso Webinar Series Presents: The accesso Ecosystem - Redefining the Guest Experience.

The modern guest demands a seamless and sophisticated experience at your venue, and our job is to provide the technology that makes it possible. Over 1000 clients worldwide utilize our comprehensive solutions for ticketing, point-of-sale and virtual queuing, and with our recent acquisitions, our product portfolio continues to expand to new areas including distribution and customer engagement. While our solutions may appear siloed in these separate categories, the reality is that they are all part of a connected system that is constantly evolving to bring a more cohesive and powerful offering to our clients. Our Chief Technology Officer Eric Petrusic introduces us to this concept of the “accesso ecosystem” and what it means for venue operators, guests and future development.

**accesso** Webinar Series Presents: Email Marketing Made Easy with our **accesso ShoWare** Solution!

accesso Webinar Series Presents: Email Marketing Made Easy with our accesso ShoWare Solution!

Email marketing is a vital part of the marketing mix for promoters of live events and performances, but this channel of communication is becoming increasingly cluttered. Every day there are at least 205 billion emails sent worldwide, from personal emails to newsletters and more (Radicati Group). With our inboxes so inundated with messages daily, how do marketers ensure that campaigns are successful, and that their resources are spent wisely? For clients of our accesso ShoWare solution, we have partnered with Emma® to deliver a robust email marketing integration that allows you to easily create, launch and monitor targeted email marketing campaigns directly from your accesso ShoWare account.

**accesso** Webinar Series Presents: Simple Tips to Increase Online Conversions.

accesso Webinar Series Presents: Simple Tips to Increase Online Conversions.

Shopping cart abandonment is a major problem facing all online retailers, whether you are selling a product or the experience of attending a live event at your venue. Business Insider recently estimated that collectively, shopping cart abandonment amounts to $4.6 trillion in lost revenue every year. While some of this loss is bound to happen, there are ways that you can minimize it for your organization and turn abandoned shopping carts into profitable online conversions.

**accesso** Webinar Series Presents: Driving Donations with the Fund Management Features in our **accesso ShoWare** Solution.

accesso Webinar Series Presents: Driving Donations with the Fund Management Features in our accesso ShoWare Solution.

Studies have found that most people are willing to donate to “Round Up” campaigns and enjoy the process: a recent report found that 70% were willing to donate when asked. One might expect that the average donor would choose the minimum amount, but according to our client data, customers are more generous than you may think and actually donate more than the national average.

Orlando Fringe Festival Implements **accesso ShoWare** Solution Ahead of 2017 Festival

Orlando Fringe Festival Implements accesso ShoWare Solution Ahead of 2017 Festival

The Orlando Fringe Festival, which takes place May 16-29 in Orlando’s Loch Haven Park, will implement the company’s accesso ShoWare solution, a cloud-based Software-as-a-Service (SaaS) for ticket sales and distribution. The ticketing software will allow attendees to purchase tickets for various performances either onsite or online, while enabling festival operators to seamlessly integrate and manage the ticketing process on a single platform.

FAA Partners with **accesso** to Improve Ticketing

FAA Partners with accesso to Improve Ticketing

Ticketing Business News recently shared news of accesso’s latest partnership with the Florida Attractions Association, which provides an improved online ticket share platform for FAA’s AttractionShare program members.

**accesso** Partners with Florida Attractions Association

accesso Partners with Florida Attractions Association

InterPark recently shared news of accesso’s latest ticketing partnership with the Florida Attractions Association, which seeks to streamline the organization’s AttractionShare program by improving its eCommerce storefront.

**accesso** Webinar Series Presents: The Latest in Casino Ticketing Innovations with our **accesso ShoWare** Solution.

accesso Webinar Series Presents: The Latest in Casino Ticketing Innovations with our accesso ShoWare Solution.

Managing a business always presents a diverse range of challenges, but managing casinos in particular can be strikingly complex. From food and beverage services to gaming and entertainment, your guests expect a lot from your venue! Having a great partner for your entertainment ticketing needs can make a world of difference, and our accesso ShoWare solution offers a number of tools to streamline and simplify your ticket sales.

**accesso** Webinar Series Presents: Pricing Strategies Made Simple with our **accesso ShoWare** Solution's Dynamic Pricing Features.

accesso Webinar Series Presents: Pricing Strategies Made Simple with our accesso ShoWare Solution's Dynamic Pricing Features.

Planning strategic pricing can seem daunting if your ticketing solution doesn’t provide flexible pricing tools, but a good pricing strategy can completely transform your advance ticket sales and drive increased revenues for your organization. Whether it’s a basic day-of-show price change or a complex dynamic pricing program, it’s easy to drive advance sales and revenue with our accesso ShoWare solution.

**accesso** Webinar Series Presents: Simplify Your Email Marketing with our **accesso ShoWare** Solution.

accesso Webinar Series Presents: Simplify Your Email Marketing with our accesso ShoWare Solution.

At accesso we believe that technology has the power to redefine the guest experience. Our powerful and innovative solutions deliver breakthrough revenue generating technology for our clients around the world so they can focus on providing outstanding experiences to guests. We are excited to announce a new enhancement to our accesso ShoWare solution’s Email Marketing functionality that will help our clients simplify and streamline operations while delivering powerful insights to help increase ticket sales. Watch our webinar video to learn more!

**accesso** Webinar Series Presents: Building Loyal Patrons with our **accesso ShoWare** Solution's Memberships Module.

accesso Webinar Series Presents: Building Loyal Patrons with our accesso ShoWare Solution's Memberships Module.

Research shows it costs five times more to acquire new customers than it does to retain existing ones. The philosophy behind this is simple: it’s much easier to keep patrons who are already familiar with your venue engaged than it is to start from scratch, finding new customers, making them aware of your venue and performances, and encouraging them to visit. Furthermore, existing patrons are more likely to step into deeper levels of commitment than brand new customers. Watch our webinar to learn more about building loyal patrons with memberships!

**accesso** Webinar Series Presents: Driving Donations with our **accesso ShoWare** Solution's Fund Management Features.

accesso Webinar Series Presents: Driving Donations with our accesso ShoWare Solution's Fund Management Features.

From global crowdfunding to micro-lending, there are more ways for your patrons to participate in charitable initiatives than ever before. If you are a theatre or performing arts center whose vitality depends on successful fundraising and development initiatives, you know the importance of making the donation process as easy as possible for your donors, giving them a variety of payment options (mailing a check, dropping off cash, or making a donation online with a credit card) to suit their needs, and communicating with them in their desired format, whether by postal mail, email, phone call, or social media. However, there’s another way to reach your charitable donors at an even more convenient time: when they are purchasing tickets to your shows! Watch our webinar to learn more about driving donations with fund management.

Introducing Enhanced Checkout!

Introducing Enhanced Checkout!

Katie Reilly introduces us to our accesso ShoWare solution’s new enhanced checkout and how it can help increase conversions in your eCommerce store.

**accesso** Webinar Series Presents: Increase Online Conversions with our **accesso ShoWare** Solution's Enhanced Checkout.

accesso Webinar Series Presents: Increase Online Conversions with our accesso ShoWare Solution's Enhanced Checkout.

In today’s eCommerce landscape, customers expect a shopping experience that is engaging and easy, whether they are using a mobile device, tablet or computer.  If a retailer’s page is complicated to navigate, loads slowly, or requires too many steps to complete an order, customers are more inclined to abandon their cart. A study by CPC Strategy found that over 68% of all online shopping carts were abandoned, costing the retail industry over $18 Billion dollars in lost sales. Watch our webinar to learn more about increasing online conversions with enhanced checkout. 

**accesso** Webinar Series Presents: Advanced Reporting and Business Intelligence with our **accesso ShoWare** Solution.

accesso Webinar Series Presents: Advanced Reporting and Business Intelligence with our accesso ShoWare Solution.

Understanding data is the key to optimizing business operations and growing your patron base. Whether it’s knowing how to spend your advertising budget, how to price different sections of your venue, or how to staff your box office, having this information available and easily-digestible can empower you to make decisions that drive the success of your organization forward for many years to come. Watch our webinar to learn more!

Give Your Customers Some Credit!

Give Your Customers Some Credit!

Wendi Yanez presents creative uses for patron account credits, a feature of our accesso ShoWare solution which allows a balance to be held on a customer’s account for future use. 

Good Data, Better Year.

Good Data, Better Year.

Drew Belmont discusses how our accesso ShoWare solution’s integration with GoodData provides advanced analytics and reporting capabilities.

New Contract Wins - September 2015

New Contract Wins - September 2015

accesso Technology Group plc (AIM: ACSO), the premier technology solutions provider to leisure, entertainment and cultural markets, today announces eight new contract wins across its ShoWare® and accesso SiriuswareSM solutions.

**accesso** acquires VisionOne, Worldwide, Ltd.

accesso acquires VisionOne, Worldwide, Ltd.

LONDON (10-November-2014) – accesso Technology Group plc (AIM:ACSO), the premier technology solutions provider to the global attractions and leisure industry, today announced that it has acquired VisionOne Worldwide Ltd…