As a member of the QA team at accesso, I spend most of my time testing enhancements and fixes that are requested or suggested by our clients for our accesso Siriusware POS software. It‘s rewarding to help our clients with these specific requests, and often, the resulting improvement is something that all clients can utilize. Here’s a glimpse into client-driven development and three recent features that have come about as a result of requests from our customers.
We are excited to debut the first of three products designed to shape the future of mobile applications for our accesso Siriusware point-of-sale solution – our new QuickScan application! This new solution combines the software of ScanMan with a beautiful, angular front end that is compatible with Android® Mobile, and also includes new features to help you streamline your access control operations onsite.
At accesso, many of our team members come from backgrounds working within the industries we serve. We pride ourselves on being experienced operators who run a technology company serving the attractions space, versus a technology company that happens to serve the market.
accesso EMEA Director of Ticketing Operations Robin Goodchild is a shining example of this, having spent 16 years in amusement and attractions management before joining the accesso family. His passion for people first attracted him to the industry in 2000 and has served as the driving force of his career ever since. So, we sat down with Robin to learn more about his time in the industry, his change of course to the supplier side and what he sees as the greatest priorities for our European clients.
It’s widely said that a picture is worth a thousand words. Whether you are selling tickets, meal deals or season passes, the images that you use online have a major influence on a guest’s decision to purchase. If you’re not a graphic designer, though, how do you know the difference between imagery that will convert and imagery that won’t? We recently asked Jeff Prystaijko, one of our senior designers at accesso, to share insights into eCommerce imagery best practices gained from nearly 15 years of design experience within the amusement and attractions industry.
At accesso, we are dedicated to helping our clients exceed guest expectations through innovative technology solutions. Our new accesso Siriusware Food & Beverage Self-Service Kiosk features cutting-edge technology and gives guests a convenient, engaging and intuitive experience that can help reduce long lines, drive revenue and improve guest satisfaction. Our accesso Siriusware Sales Engineer Lyndsay Jones introduced our clients to this exciting new feature in a recent webinar.
We’ve just returned from a week of learning, networking and fun at our 2018 accesso Client Seminar in sunny San Diego, and based on the feedback we’ve received, this has been one of the best years yet! It was so much fun to catch up with familiar faces and to meet some of our new clients. This year, we were pleased to welcome over 225 attendees from 106 venues for intensive software training, collaborative roundtable sessions, breezy beachside breakfasts and tropical-themed evening events. Read on to discover more highlights from our week in paradise.
When it’s time for a special event, there’s no greater feeling than knowing you’ve sold exactly 100% of your available tickets. When your systems are out of sync, however, that feeling of satisfaction can quickly turn to anxiety – all it takes is one ticket sold over the threshold to create a customer service nightmare! Fear not, because our accesso Siriusware point-of-sale solution comes equipped with Capacity Control features that help you seamlessly manage your inventory and maximize sales at your venue. Watch our video to see a demo presented by Sales Engineer Stephanie Horwath, and read on to discover best practices for using Capacity Control in a variety of situations.
A hot topic in and around museums is the visitor journey. Not just reserved for the museum community but in many experiential leisure industries, the guest journey has become central to conversations around road mapping, planning, exhibition preparation and engagement in general. If your venue has not yet begun this exploration, you may be asking what is a journey map and why is it important to my organization? Read on to discover why journey mapping is important and what it can do for your cultural institution.
Historically, museums and cultural institutions have relied heavily on large annual gifts from generous philanthropists to ensure upkeep and operation. However, while aging baby boomers currently play a high-profile role in charitable giving, they will soon make way for the next generation of donors. Gen X and millennial philanthropists are likely to change the landscape for donations, and operators in the cultural market must adapt to meet future fundraising goals.
Our accesso Siriusware solution’s Dynamic Pricing eCommerce Calendar works with capacity-based pricing rules to help increase revenue and drive attendance, all within a compact and easily-visualized monthly calendar view. Phil Schwartz, accesso Siriusware Inside Sales Director, recently presented a webinar on this new offering and the benefits it provides to both venues and guests.
It’s hard to believe that in less than 3 months, we will be packing our bags and heading to sunny San Diego for a week of learning and relaxation in paradise! In our last blog, we covered how an individual can justify a trip to accesso Client Seminar for themselves, but what if you’re still not convinced it’s right for your team? Maybe you’ve attended a few times in the past and are questioning the value of returning. Allow us to present 3 compelling reasons why you (or someone from your business) should attend our accesso Client Seminar.
As technology professionals with backgrounds in the theme park, cultural and attractions industries, we know that gaining new customers is vital to the continued success of any venue. However, it’s important to remember that a ticket sale is only the starting point. Once a guest has purchased a ticket, what’s next? Ideally, the answer is: an experience that drives more sales. Whether you’re in the attractions industry, a retail environment or B2B service, upselling is a critical component in driving revenue. While most industry professionals understand the ins and outs of upselling, it’s important that the practice of upselling not get lost in the ever-present drive to attract new guests.
Working in the leisure and entertainment industries can be exciting and exhilarating. Whether you manage ski resort ticketing or a performing arts center box office, you are part of the privileged few who often enjoy behind-the-scenes access to everything your venue has to offer. At the same time, it takes quite a lot of passion and dedication (and sometimes, a few extra cups of coffee) to balance all of the unique aspects that come with managing venues. Do you need a fresh dose of inspiration, insight and some R&R, too? What if you could get all of that in a tropical setting and transform your career during the same week? Well, you can! Pack your laptop, sunscreen and flip flops, and get ready to join us in sunny San Diego, CA from September 16th-21st for accesso Client Seminar 2018!
Keeping the right customers and building loyalty is core to any business, whether you are a museum, ski resort or theme park. Loyal customers convert to members and season pass holders, and they can also become your biggest brand advocates. With our accesso solutions, it’s easy to mobilize and activate your loyal customers to do more, buy more and help recruit new patrons. In a recent webinar, Sales Engineer Stephanie Horwath explored how to build and manage high-performing Membership and Passholder loyalty programs with our accesso SiriuswareSM solution.
Managing a single venue can be challenging and complex, so when your business grows to include multiple locations, it can be difficult to find ways to accommodate that growth without seeing exponential increases in cost – and gray hairs! Luckily, new advances in technology have made it easier than ever to manage operations across multiple venues. Making sure you have a clear plan for managing your ticketing and point-of-sale implementation can do wonders for reducing stress, streamlining operations and helping you scale your business in a way that benefits your bottom line.
Congratulations! Your company has decided on a new software solution to better fit the needs of your company and the clients you service. Now what?
According to research conducted by the National Ski Areas Association (NSAA), the industry has faced two primary challenges in recent seasons: the aging out of its core target demographic, as baby boomers begin to move away from athletically-driven vacations and activities, and expense. However, with the help of impactful technology, you can seize the opportunity to craft meaningful experiences that your skiers want and deliver them in valuable ways that break down the price barrier.
Whether your skiers choose the high-tech route or a less-connected approach, they all benefit from the incredible amount of technological investment that has been made across the ski industry over the past decade. Let’s take a look at where this investment has been in the past, where it is currently and where we see this headed in the future.
Our accesso Siriusware Accounting Export module helps streamline the flow of financial data from our accesso Siriusware solution. Reporting & Integration Software Engineer, Tyler Goforth, and Sales Support Specialist, Phil Schwartz have worked together to get dozens of clients set up with this time-saving module and introduced its benefits in a recent webinar.
As we enter the new year, we want to take the time to reflect on 2017, celebrating the innovations and acquisitions that have propelled accesso even further as a leading international technology solutions provider, and to take a look at what 2018 has in store for the markets and industries we are so proud to serve.
The modern guest demands a seamless and sophisticated experience at your venue, and our job is to provide the technology that makes it possible. Over 1000 clients worldwide utilize our comprehensive solutions for ticketing, point-of-sale and virtual queuing, and with our recent acquisitions, our product portfolio continues to expand to new areas including distribution and customer engagement. While our solutions may appear siloed in these separate categories, the reality is that they are all part of a connected system that is constantly evolving to bring a more cohesive and powerful offering to our clients. Our Chief Technology Officer Eric Petrusic introduces us to this concept of the “accesso ecosystem” and what it means for venue operators, guests and future development.
Education, networking, collaboration and some pretty stellar musical performances – where can you find all of these things in one place? At our accesso Siriusware client seminar!
There will always be consumers who wish to deal in cash or swipe their actual credit card. But for those wanting to refrain from more traditional forms of payment and settle the score in other ways, there are a variety of new cashless payment options to save the day.
According to the New York Times, Americans spend about 37 billion hours a year waiting in line, time that could be better spent elsewhere. When it comes to your ski resort, the less time your guests spend waiting in line when they arrive, the more time they have to enjoy themselves on the hill. Our accesso Siriusware solution can help you effectively manage your Rentals shop to reduce long lines where they happen the most, resulting in happier guests, more efficient operations, and higher revenue.
Have you ever experienced credit or debit card theft? If so, you know the complicated series of emotions that follow: concern, fear, anger, and inevitably a lot of frustration as you deal with closing your card and opening a new one. It can be exhausting, and when it’s all said and done, not an experience that you want to repeat. Sometimes it’s tempting to play detective and figure out where the theft occurred in the first place. When a store has lost your trust in this way, do you think you would be inclined to return?
Retailers, restaurants and merchants around the world offer gift cards - so why not you too? Our accesso Siriusware solution’s In-House Cards module provides your guests with a convenient way to manage family spending at your venue or to give the gift of experience to friends and family, while also allowing you to increase guest investment in your venue and to track spending throughout the guest journey.
Blooloop recently shared news that accesso, leading technology provider to the leisure, entertainment and cultural sectors, will provide its innovative accesso Siriusware ticketing and point-of-sale platform to Experiencias Xcaret in Mexico.
ORLANDO, Fla. (May 23, 2017) – accesso Technology Group plc (AIM: ACSO), the premier technology solutions provider to leisure, entertainment and cultural markets, is bringing its innovative ticketing and point-of-sale platform to the pristine paradise of Experiencias Xcaret, a network of popular parks, tours and attractions that highlight the nature, culture, history and beauty of Mexico.
accesso Webinar Series Presents: Simplify and Streamline Your Rentals Process with our accesso Siriusware Solution.
Your guests don’t enjoy waiting, so accelerate their experience with technology designed with your ski venue in mind! The accesso Siriusware rentals module offers a variety of helpful and easy-to-use features to make the rentals process speedy and seamless for your guests, so they can get out on the mountain and enjoy the day. Watch our webinar to learn how to simplify and streamline your rentals process!
accesso Webinar Series Presents: Give Your Guests Financial Flexibility with our accesso Siriusware Payment Plans Module.
For your guests, visiting your venue might be a big investment - one they plan carefully and save up for over time. How can you help to ease the burden of cost for your guests so they can stress less, enjoy more, come back more often and have a better experience overall? Payment plans are the easy answer, and they can be surprisingly simple and easy to implement. Watch our webinar to learn more!
Ski resorts face a unique set of operational challenges, from managing customer data throughout a visit to ensuring guests have quick and easy access to the gear and services they require. With over 20 years of experience in ski, accesso truly understands the unique needs of ski areas. Watch our webinar to learn about our recent innovations for the ski industry!
Cultural institutions and museums provide mind-opening experiences to guests every day, but it can be challenging to extend that wonder and awe into your technology solutions. At accesso, we understand the importance of building strong, lasting relationships with your visitors to earn their loyalty and convert those casual guests into lifelong members and donors. Watch our webinar to learn more about our recent innovations for museums and cultural institutions!
Blooloop recently shared news that Blackpool Pleasure Beach has expanded its partnership with accesso.
Proactive Investors recently shared news of accesso‘s newest contract, an expansion upon an existing partnership with Blackpool Pleasure Beach, which will now provide the accesso Siriusware point-of-sale technology to the venue.
Blackpool Pleasure Beach to leverage accesso Siriusware℠ point-of-sale solutions.
Blooloop recently shared news of accesso‘s three newest contract wins for the accesso Siriusware product line, including Taos Ski Valley, the Museum of Science and Industry, and the Academy of Natural Sciences of Drexel University.
London South East recently shared news of 8 new contract wins for accesso’s ShoWare® and accesso SiriuswareSM solutions.
Proactive Investors reporter Giles Gwinnet shared news of accesso’s growing portfolio, with 8 new contracts signed for the accesso SiriuswareSM and ShoWare® solutions.
accesso Technology Group plc (AIM: ACSO), the premier technology solutions provider to leisure, entertainment and cultural markets, today announces eight new contract wins across its ShoWare® and accesso SiriuswareSM solutions.
London South East today shared news that accesso has penned 16 new contracts for its ShoWare® and accesso SiriuswareSM solutions. Each of the two solutions will be utilized by 8 new clients.
Blooloop recently shared news of 16 new contract wins for accesso.
Blooloop recently shared news of the rebranding of Siriusware Salespoint Solutions to accesso SiriuswareSM.
Blooloop recently shared news from accesso® announcing the rebranding of Siriusware Salespoint Solutions, which will now be the accesso SiriuswareSM solution
accesso announced the rebranding of its Siriusware Salespoint Solutions to accesso SiriuswareSM.
Reporter Cody Hooks of The Taos News recently shared an article highlighting the success of Siriusware® technology in an area known for being “low-tech.”
Blooloop recently published an article detailing four new contract wins for accesso‘s Siriusware Salespoint Solutions.
LONDON (15-December-2014) – accesso® Technology Group plc (AIM: ACSO), the premier technology solutions provider to the global attractions and leisure industry, is experiencing a growing level of interest in its solutions from cultural attractions.
TAOS, NM (17-March-2014) – Siriusware, a division of accesso Technology Group plc (AIM: ACSO), the premier technology provider to the global attractions industry, today announced five major contract wins.
Albuquerque Business First Morning Edition reported on Siriusware’s recent acquisition by accesso®.
Proactive Investors reporter Phillip Whiterow provided insight to accesso®‘s recent acquisition of Siriusware.
StockMarketWire.com shared the news of accesso®‘s recent acquisition of Siriusware.
Growth Company Investor reporter Ben Jaglom reported on accesso®‘s recent acquisition of Siriusware.
London South East shared an update from Alliance news, reporting accesso®‘s acquisition of Siriusware.
LONDON (5-December-2013) – accesso Technology Group plc (AIM:ACSO), the premier technology solutions provider to the attractions and leisure industry, today announced that it has acquired Siriusware, a leading North American provider of ticketing and point-of-sale (POS) software and hardware solutions to the leisure industry, with particular strength in the ski and snow sports sector.