How to Apply Supply Chain Principles and Reap the Benefits

How to Apply Supply Chain Principles and Reap the Benefits

From international conglomerates to single-location attractions, ski resorts to live entertainment venues, popular historical sites and more, every business relies on a chain of suppliers to keep day-to-day operations running smoothly. And, regardless of market segment, scope of operations or number of employees, every business can benefit from taking a closer look at how to make the most of each link in their chain.

Carnival’s tiny Ocean Medallion wearable brings tech luxury to cruise ships

Carnival’s tiny Ocean Medallion wearable brings tech luxury to cruise ships

VentureBeat recently published an article on Carnival’s new OceanMedallion™ wearable that uses accesso’s TE2 technology to revolutionize the guest experience on cruises. The wearable uses secure and encrypted technology to provide guests with a faster check-in process, seamless mobile ordering, the ability to instantly unlock their cabin, wayfinding and instant location awareness and more. As a result, guests have a more personalized and frictionless experience, operators better understand how to anticipate their needs and ship captains have the peace of mind by knowing where everyone is located. 

Four Takeaways From NSAA 2019

Four Takeaways From NSAA 2019

Last week, the accesso team traveled to sunny San Diego for the 2019 National Ski Areas Association Tradeshow and Conference to meet with some of the greatest minds in the industry. We left the event feeling inspired and excited about the future of the ski industry! Read on to hear why.

**accesso** Tech Boosts Bear Grylls Experience

accesso Tech Boosts Bear Grylls Experience

Ticketing Business News shared details on accesso’s expanded partnership with Merlin Entertainment to provide ticketing, virtual queuing and guest experience solutions for The Bear Grylls Adventure in Birmingham, England. The attraction will utilize the accesso Prism wearable device, named “The Bear Tag,” as well as accesso Passport ticketing and The Experience Engine to deliver an immersive guest experience.

**accesso** and Merlin Entertainments take long-standing partnership to new heights at The Bear Grylls Adventure

accesso and Merlin Entertainments take long-standing partnership to new heights at The Bear Grylls Adventure

Park World shared news of accesso’s expanded partnership with Merlin Entertainments to provide a seamless guest experience at The Bear Grylls Adventure in Birmingham, England. The attraction will be using accesso’s ticketingqueuing and guest experience management platforms in addition to the accesso Prism wearable device which it will call the “BearTag.”

Merlin partners with **accesso** for BearTag at The Bear Grylls Adventure

Merlin partners with accesso for BearTag at The Bear Grylls Adventure

Blooloop shared details on accessos integrated ticketing, queuing and guest experience suite it has implemented for Merlin Entertainments at The Bear Grylls Adventure. Notably, Merlin will be using the accesso Prism wearable device, which it has named the BearTag, to help guests experience more out of their day. The BearTag will provide guests with a personalized itinerary and guide them through their experience at the indoor adventure center, allowing them to receive live messages and reservation notifications, make cashless payments for meals and merchandise, and claim free photos.  

**accesso** and Village Roadshow Theme Parks Announce Partnership to Elevate the Guest Experience

accesso and Village Roadshow Theme Parks Announce Partnership to Elevate the Guest Experience

Amusement Today shared news of accesso’s partnership with Village Roadshow Theme Parks to elevate the guest experience. The new partnership, unveiled at the 2018 IAAPA Attractions Expo, will bring a holistic integration of accesso’s eCommerce ticketingvirtual queuing and guest experience management technology solutions to Australia’s largest theme park operator.

**accesso** and Village Roadshow Claim Landmark Partnership

accesso and Village Roadshow Claim Landmark Partnership

Ticketing Business News posted an article on accesso’s new strategic partnership with Village Roadshow Theme Parks to elevate the guest experience. The landmark agreement will strive to set a new operational standard for the attractions industry by allowing theme parks to engage with guests at every potential touchpoint using data gathered from accesso’s integrated queuingticketing and guest experience management solutions. 

**accesso** Blog Series: 5 Tips for Creating Effective In-App Marketing Copy.

accesso Blog Series: 5 Tips for Creating Effective In-App Marketing Copy.

Every business wants to create an amazing app experience, something that increases conversions and has lovable and useful features all wrapped up in an engaging user interface. Implementing effective marketing copy within your app is equally important, yet is often understated. It’s easy to think that engaging website copy will translate into similarly engaging app copy, but that isn’t necessarily the case. We’ve come up with these 5 tips to remove that learning curve and give your in-app marketing a boost to grow user satisfaction, increase app store ratings and drive conversions for your brand. 

**accesso** Client Seminar 2018: A Week of Learning in Paradise!

accesso Client Seminar 2018: A Week of Learning in Paradise!

We’ve just returned from a week of learning, networking and fun at our 2018 accesso Client Seminar in sunny San Diego, and based on the feedback we’ve received, this has been one of the best years yet! It was so much fun to catch up with familiar faces and to meet some of our new clients. This year, we were pleased to welcome over 225 attendees from 106 venues for intensive software training, collaborative roundtable sessions, breezy beachside breakfasts and tropical-themed evening events. Read on to discover more highlights from our week in paradise.

**accesso** Blog Series: Creating a Location-Based Experience Marketing Plan

accesso Blog Series: Creating a Location-Based Experience Marketing Plan

It’s lunchtime at your theme park and the lines are wrapped all the way around the pizza shop next to your newest thrill ride. Your guests are getting impatient, the staff is feeling slammed and it’s only 12pm. If only you could direct your guests to the pizza shop in the kids’ area that has virtually no lines. Now, you can!

 

location-based experience management platform is a tool that allows venues to send real-time, interactive content to visitors before they arrive, during their visit and after they leave. Organizations from theme parks to hotels, quick-service restaurants to hospitals are leveraging this tool to create better experiences for their guests that pay off in a multitude of ways.

Henry Ford Health System to Set New Standard for Patient Care Utilizing **accesso's** Newest Technology, The Experience Engine

Henry Ford Health System to Set New Standard for Patient Care Utilizing accesso's Newest Technology, The Experience Engine

ORLANDO, Fla. (March 1, 2018) – accesso Technology Group plc (AIM: ACSO), the premier technology solutions provider to leisure, entertainment, cultural and hospitality markets has announced its first ever healthcare patient experience partnership with Henry Ford Health System, a long-term agreement which will utilize The Experience Engine (TE2) platform to redefine how digital experience management software can power a greatly improved journey for patients, patient families and caregivers. This strategic alliance is the first of its kind in the country. 

**accesso** Blog Series: 7 Customer Experience Predictions for 2018

accesso Blog Series: 7 Customer Experience Predictions for 2018

As 2018 quickly approaches, it’s time for organizations to give serious thought to how they will address the customer experience in the coming year. In recent years, companies in all industries have recognized that it’s no longer safe to compete on product and price alone, and have prioritized customer experience (CX) efforts accordingly. Increasingly, marketers are taking a data-driven approach to CX that allows them to deliver highly-personalized, immersive experiences that make customers feel special and want to return to their brand again and again. As a result, we anticipate that 2018 will bring the highest expectations for a valuable and memorable experience from customers yet, as well as the highest risk of losing these customers to the competitors who can beat you to it.

**accesso** Blog Series: The Importance of Theme Park App User Testing

accesso Blog Series: The Importance of Theme Park App User Testing

User Testing is the practice of connecting with real users to observe them interacting with your product and to understand the goals they want to achieve while using it. It often surfaces pain points in the digital experience that may be a barrier to achieving these goals. This insight is indispensable to building a product that users really want, will continue to use, and will ultimately recommend to others. Simply put, User Testing can be an effective way to predict your Theme Park app’s success and profitability.

**accesso** Webinar Series Presents: Personalizing the Guest Journey with TE2.

accesso Webinar Series Presents: Personalizing the Guest Journey with TE2.

Are you utilizing the full potential of your guest data? At accesso, helping you develop deeper, richer customer experiences is our top priority and is what unites all our product suites whether ticketing, point-of-sale, queuing, or distribution. Our newest product, The Experience Engine (TE2), takes this a step further, launching you into an entirely new frontier for understanding and curating your customer journey every step of the way.