Four Ways to Enhance the Post-Pandemic Guest Experience

Four Ways to Enhance the Post-Pandemic Guest Experience

In a post-pan­dem­ic envi­ron­ment, guests are look­ing to the hos­pi­tal­i­ty indus­try to imple­ment increased safe­ty mea­sures while still pro­vid­ing an unfor­get­table expe­ri­ence. In this arti­cle for Hos­pi­tal­i­ty Tech­nol­o­gy, acces­so CEO Steve Brown shares 4 ways that venues can enhance the guest expe­ri­ence while safe­ly wel­com­ing guests back to their favorite restau­rants and destinations.

New accesso Guide Charts the Reimagining of the Guest Journey Post-COVID-19

New accesso Guide Charts the Reimagining of the Guest Journey Post-COVID-19

Aus­tralasian Leisure Man­age­ment recent­ly shared a free step-by-step guide cre­at­ed by acces­so designed to assist oper­a­tors in the cre­ation of a safe and enjoy­able envi­ron­ment for return­ing guests, while also giv­ing them the tools they need to regain trac­tion and cus­tomer trust as the indus­try moves into a new era.

It's All About Partnership - An Interview with Andrew Jacobs

It's All About Partnership - An Interview with Andrew Jacobs

Park World Edi­tor Bec­ci Knowles recent­ly sat down to inter­view acces­so Chief Com­mer­cial Offi­cer, Andrew Jacobs to explore what the tech­nol­o­gy com­pa­ny is doing to help attrac­tions trans­form their oper­a­tions to safe­ly reopen and plan for future growth.

**accesso** explores how to meet customer needs in a post-COVID world at Blooloop V-Expo

accesso explores how to meet customer needs in a post-COVID world at Blooloop V-Expo

Dur­ing the blooloop V‑Expo, acces­so will be tak­ing the main stage of the Inno­va­tion Audi­to­ri­um. acces­so Sale’s Direc­tor Jere­my Gray and Vice Pres­i­dent of Sales Geroge Ham­ble­ton will be pre­sent­ing Empathiz­ing with Guests in a COVID-19 World: How to Antic­i­pate the Needs of Your Cus­tomers in the New Nor­mal.’ This ses­sion will explore how the needs and desires of guests have been trans­formed fol­low­ing the glob­al pan­dem­ic. From the rapid accel­er­a­tion of cer­tain tech­nolo­gies to the sud­den need to main­tain phys­i­cal dis­tance, and above all else how pre­serv­ing the guest expe­ri­ence is most important.

**accesso** chosen to provide ticketing and distribution solutions for Floriade Expo 2022

accesso chosen to provide ticketing and distribution solutions for Floriade Expo 2022

Char­lotte Coates of Blooloop shared news of a part­ner­ship between acces­so Tech­nol­o­gy Group and Flo­ri­ade Expo 2022 in Ams­ter­dam. The Flo­ri­ade Expo will be uti­liz­ing acces­so Pass­ports eCom­merce Tick­et­ing as well as their Ingres­so dis­tri­b­u­tion tech­nol­o­gy to help the event reach guests from all around the world. 

Tap into Unrealized Revenue with **accesso**

Tap into Unrealized Revenue with accesso

acces­so CEO Steve Brown recent­ly sat down with Park­world Mag­a­zine to dis­cuss how vir­tu­al queu­ing and how acces­sos solu­tions are help­ing meet the needs of the mod­ern con­sumer safe­ly and effectively. 

Steve Brown talks about virtual queuing, trustability and the #1 objection people have of going to theme park

Steve Brown talks about virtual queuing, trustability and the #1 objection people have of going to theme park

Josh Lieb­man & Matt Heller of Attrac­tion Pros recent­ly sat down with acces­so CEO Steve Brown to dis­cuss how his diverse back­ground led him to the tech­nol­o­gy indus­try and how acces­so is help­ing venues all over the world adapt to a post-COVID world. The pod­cast spot­lights acces­so​’s Vir­tu­al Queu­ing solu­tion and how impor­tant it is for guests and staff to trust that venues are tak­ing their safe­ty seri­ous­ly as attrac­tions begin to reopen. 

Virtual Queues and More with **accesso** CEO Steve Brown

Virtual Queues and More with accesso CEO Steve Brown

Coast­er 101 recent­ly pub­lished an inter­view speak­ing with acces­so CEO Steve Brown about his back­ground and how acces­so is help­ing venues all over the world adapt to a post-COVID world. The inter­view high­lights acces­sos Vir­tu­al Queu­ing solu­tion and ana­lyzes new fea­tures that have been rolled out to meet the grow­ing need for safe­ly get­ting vis­i­tors back to attractions.

Holiday World to use virtual queuing this season

Holiday World to use virtual queuing this season

The Owens­boro Times shared news that guests at Hol­i­day World & Splashin’ Safari will be able to wait in vir­tu­al lines for rides this year, as the park is imple­ment­ing a queu­ing tech­nol­o­gy to ensure safe dis­tanc­ing mea­sures. Hol­i­day World recent­ly announced open­ing day will be June 14.

*accesso* partners with Walibi Holland to provide virtual queuing solution

accesso partners with Walibi Holland to provide virtual queuing solution

Fea­tures Edi­tor Char­lotte Coates of Blooloop shared news that Wal­i­bi Hol­land will part­ner with acces­so Tech­nol­o­gy Group to facil­i­tate social dis­tanc­ing once the park reopens to the pub­lic on 25 May. A long-term acces­so client, the park will now offer 100% vir­tu­al queu­ing to all guests.

Theme parks could axe queues amid plans to let customers book timeslots to meet Covid-19 safety standards

Theme parks could axe queues amid plans to let customers book timeslots to meet Covid-19 safety standards

Reporter Har­ri­et Den­nys for Finan­cial Mail shared that future theme park vis­its may soon be miss­ing a famil­iar ele­ment of the guest expe­ri­ence — long lines. Fol­low­ing the glob­al impacts of COVID-19, venues will need a way to space queu­ing guests to allow for social dis­tanc­ing as well as addi­tion­al time for clean­ing ride vehi­cles. acces­so’s vir­tu­al queu­ing plat­form, QsmartSM, will allow vis­i­tors to dig­i­tal­ly reserve a ride from their own smartphone.

**accesso** appoints Fern MacDonald as Chief Financial Officer

accesso appoints Fern MacDonald as Chief Financial Officer

Blooloop reporter Char­lot­tle Coates shared news that Fern Mac­Don­ald was appoint­ed Chief Finan­cial Offi­cer of acces­so Tech­nol­o­gy Group PLC. Mac­Don­ald has been a part of the acces­so team since May 2018, when she took on the role of Senior Vice Pres­i­dent of Finance. She will also be join­ing acces­so’s board.

Steve Brown returns to *accesso* as new CEO

Steve Brown returns to accesso as new CEO

InPark Mag­a­zine shared news that Steve Brown has been appoint­ed Chief Exec­u­tive of acces­so in order to sup­port the com­pa­ny’s renewed focus on strate­gic objec­tives. Brown found­ed acces­so in 2008 and served as Pres­i­dent and CEO from 2016 – 2018 when he left the com­pa­ny. He returns to the com­pa­ny with a five-point strate­gic plan includ­ing refo­cus­ing employ­ees, re-ener­giz­ing the com­pa­ny’s client-cen­tric approach, imple­ment­ing oper­a­tional effi­cien­cies, stream­lin­ing oper­a­tions and inte­grat­ing key com­po­nents of the com­pa­ny’s prod­uct portfolio.

*accesso* partners with Technovation to support global changemakers (Blooloop)

accesso partners with Technovation to support global changemakers (Blooloop)

Char­lotte Coates of Blooloop shared news of acces­so’s part­ner­ship with Tech­no­va­tion today. acces­so has made a char­i­ta­ble con­tri­bu­tion to the orga­ni­za­tion in lieu of send­ing tra­di­tion­al hol­i­day gifts to their clients around the world, and team mem­bers will have the oppor­tu­ni­ty to use paid vol­un­teer time off to sup­port the non-prof­it, who works with all-girl teams and fam­i­lies to find high-tech solu­tions to real-world problems.

**accesso** appoints new chief operating officer

accesso appoints new chief operating officer

Inter­park recent­ly pub­lished an arti­cle on the excit­ing news that acces­so has added John Guil­foy to their team as the Chief Oper­at­ing Offi­cer. Guilfoy’s over 20 years of knowl­edge and expe­ri­ence will help acces­so con­tin­ue to dri­ve growth and inno­va­tion for their expand­ing port­fo­lio of clients. In his role, he will be respon­si­ble for stream­lin­ing the day-to-day oper­a­tions of the company.

**accesso** appoints chief operating officer

accesso appoints chief operating officer

Blooloop shared details on acces­sos appoint­ment of John Guil­foy as Chief Oper­at­ing Offi­cer. Guil­foy brings his 20+ years of expe­ri­ence to this new­ly cre­at­ed role with­in the com­pa­ny. Report­ing direct­ly to acces­so CEO Paul Noland, Guilfoy’s focus will be on the day-to-day operations.

Carnival’s tiny Ocean Medallion wearable brings tech luxury to cruise ships

Carnival’s tiny Ocean Medallion wearable brings tech luxury to cruise ships

Ven­ture­Beat recent­ly pub­lished an arti­cle on Car­ni­val’s new Ocean­Medal­lion™ wear­able that uses acces­sos TE2 tech­nol­o­gy to rev­o­lu­tion­ize the guest expe­ri­ence on cruis­es. The wear­able uses secure and encrypt­ed tech­nol­o­gy to pro­vide guests with a faster check-in process, seam­less mobile order­ing, the abil­i­ty to instant­ly unlock their cab­in, wayfind­ing and instant loca­tion aware­ness and more. As a result, guests have a more per­son­al­ized and fric­tion­less expe­ri­ence, oper­a­tors bet­ter under­stand how to antic­i­pate their needs and ship cap­tains have the peace of mind by know­ing where every­one is located. 

**accesso** Tech Boosts Bear Grylls Experience

accesso Tech Boosts Bear Grylls Experience

Tick­et­ing Busi­ness News shared details on acces­so’s expand­ed part­ner­ship with Mer­lin Enter­tain­ment to pro­vide tick­et­ing, vir­tu­al queu­ing and guest expe­ri­ence solu­tions for The Bear Grylls Adven­ture in Birm­ing­ham, Eng­land. The attrac­tion will uti­lize the acces­so Prism wear­able device, named The Bear Tag,” as well as acces­so Pass­port tick­et­ing and The Expe­ri­ence Engine to deliv­er an immer­sive guest experience.

**accesso** and Merlin Entertainments take long-standing partnership to new heights at The Bear Grylls Adventure

accesso and Merlin Entertainments take long-standing partnership to new heights at The Bear Grylls Adventure

Park World shared news of acces­so’s expand­ed part­ner­ship with Mer­lin Enter­tain­ments to pro­vide a seam­less guest expe­ri­ence at The Bear Grylls Adven­ture in Birm­ing­ham, Eng­land. The attrac­tion will be using acces­so’s tick­et­ing, queu­ing and guest expe­ri­ence man­age­ment plat­forms in addi­tion to the acces­so Prism wear­able device which it will call the BearTag.”

Merlin partners with **accesso** for BearTag at The Bear Grylls Adventure

Merlin partners with accesso for BearTag at The Bear Grylls Adventure

Blooloop shared details on acces­sos inte­grat­ed tick­et­ing, queu­ing and guest expe­ri­ence suite it has imple­ment­ed for Mer­lin Enter­tain­ments at The Bear Grylls Adven­ture. Notably, Mer­lin will be using the acces­so Prism wear­able device, which it has named the BearTag, to help guests expe­ri­ence more out of their day. The BearTag will pro­vide guests with a per­son­al­ized itin­er­ary and guide them through their expe­ri­ence at the indoor adven­ture cen­ter, allow­ing them to receive live mes­sages and reser­va­tion noti­fi­ca­tions, make cash­less pay­ments for meals and mer­chan­dise, and claim free photos. 

**accesso** and Village Roadshow Theme Parks Announce Partnership to Elevate the Guest Experience

accesso and Village Roadshow Theme Parks Announce Partnership to Elevate the Guest Experience

Amuse­ment Today shared news of acces­sos part­ner­ship with Vil­lage Road­show Theme Parks to ele­vate the guest expe­ri­ence. The new part­ner­ship, unveiled at the 2018 IAA­PA Attrac­tions Expo, will bring a holis­tic inte­gra­tion of acces­sos eCom­merce tick­et­ing, vir­tu­al queu­ing and guest expe­ri­ence man­age­ment tech­nol­o­gy solu­tions to Aus­trali­a’s largest theme park operator.

**accesso** and Village Roadshow Claim Landmark Partnership

accesso and Village Roadshow Claim Landmark Partnership

Tick­et­ing Busi­ness News post­ed an arti­cle on acces­sos new strate­gic part­ner­ship with Vil­lage Road­show Theme Parks to ele­vate the guest expe­ri­ence. The land­mark agree­ment will strive to set a new oper­a­tional stan­dard for the attrac­tions indus­try by allow­ing theme parks to engage with guests at every poten­tial touch­point using data gath­ered from acces­sos inte­grat­ed queu­ing, tick­et­ing and guest expe­ri­ence man­age­ment solutions. 

Village Roadshow partners with **accesso** on new Gold Coast deal

Village Roadshow partners with accesso on new Gold Coast deal

Blooloop shared news of acces­sos strate­gic part­ner­ship with Vil­lage Road­show Theme Parks to ele­vate the guest expe­ri­ence. Vil­lage Road­show Theme Parks, Aus­trali­a’s largest theme park oper­a­tor, will be uti­liz­ing an inte­gra­tion of acces­sos queu­ing, tick­et­ing and guest expe­ri­ence man­age­ment solu­tions across its prop­er­ties on the Gold Coast. 

Major League Rugby clubs recruit Lake Mary tech firm **accesso** for ticketing.

Major League Rugby clubs recruit Lake Mary tech firm accesso for ticketing.

Reporter Mar­co San­tana of The Orlan­do Sen­tinel shared news of acces­sos part­ner­ship with two Major League Ruby teams. The New Orleans (NOLA) Gold and Austin Elite Rug­by have recent­ly signed 3‑year agree­ments to use the acces­so ShoWare tick­et­ing and eCom­merce plat­form for box office and online tick­et sales. The clubs will also use the solu­tion’s access con­trol and call cen­ter features.

**accesso** partners with Google to provide new booking option for attractions

accesso partners with Google to provide new booking option for attractions

Reporter Jus­tine Maun­der of Blooloop shared news of acces­sos part­ner­ship with Google to pro­vide a new engage­ment chan­nel con­nect­ing clients and cus­tomers. The part­ner­ship will allow cus­tomers to buy tick­ets to acces­so-sup­port­ed venues direct­ly from Google Search, Maps and Assis­tant. It is made pos­si­ble by acces­sos Ingres­so dis­tri­b­u­tion plat­form which enables venues to sell tick­ets through glob­al third-par­ty dis­tri­b­u­tion chan­nels in real time. 

IAAPA, BRPH, **accesso**: Faces and places

IAAPA, BRPH, accesso: Faces and places

InPark Mag­a­zine reporter Mar­tin Pal­ic­ki inter­viewed acces­so CEO Paul Noland along with oth­er leisure indus­try lead­ers who recent­ly took on new oppor­tu­ni­ties. Noland shares his thoughts on the state of the indus­try as well as insight into his new role at acces­so. To read the full arti­cle, click here.

**accesso** Partners with Village Roadshow

accesso Partners with Village Roadshow

Reporter Adri­an Lennox of Inter­Park shared news that acces­so Tech­nol­o­gy Group has announced a five-year agree­ment with Vil­lage Road­show Theme Parks, the largest theme park oper­a­tor in Australia. 

FAA Partners with **accesso** to Improve Ticketing

FAA Partners with accesso to Improve Ticketing

Tick­et­ing Busi­ness News recent­ly shared news of acces­so’s lat­est part­ner­ship with the Flori­da Attrac­tions Asso­ci­a­tion, which pro­vides an improved online tick­et share plat­form for FAA’s Attrac­tion­Share pro­gram members.

**accesso** Partners with Florida Attractions Association

accesso Partners with Florida Attractions Association

Inter­Park recent­ly shared news of acces­so’s lat­est tick­et­ing part­ner­ship with the Flori­da Attrac­tions Asso­ci­a­tion, which seeks to stream­line the orga­ni­za­tion’s Attrac­tion­Share pro­gram by improv­ing its eCom­merce storefront.

**accesso** Launches Wearable Theme Park Technology

accesso Launches Wearable Theme Park Technology

Adri­an Lennox of Inter­park reports that at this year’s IAA­PA Attrac­tions Expo, acces­so launched Prism, a next-gen­er­a­tion wear­able device that gives theme park, water­park and oth­er attrac­tions oper­a­tors a new way to con­nect with their guests.

Six Flags contractor unveils new wrist band

Six Flags contractor unveils new wrist band

Reporter San­dra Pedici­ni of the Orlan­do Sen­tinel reports that acces­so, a tech­nol­o­gy com­pa­ny with North Amer­i­can head­quar­ters in Lake Mary, on Tues­day unveiled a new elec­tron­ic wrist band that will be used at Six Flags and oth­er parks it works with.

**accesso** provides LoQueue virtual queuing solution to Wet ‘n’ Wild Sydney

accesso provides LoQueue virtual queuing solution to Wet ‘n’ Wild Sydney

Blooloop reports that lead­ing tech­nol­o­gy solu­tions provider to the leisure indus­try, acces­so, has signed a three-year deal with Vil­lage Road­show Theme Parks to pro­vide its acces­so LoQueue vir­tu­al queu­ing solu­tion at Wet’n’Wild Sydney.

Nine attrac­tions at the Aus­tralian water­park will uti­lize accesso’s patent­ed Qband system.

Queue Tips: How to Use Electronic Ride Reservation to Manage Your Lines

Queue Tips: How to Use Electronic Ride Reservation to Manage Your Lines

Reporter Rena Gold­man of Aquat­ics Inter­na­tion­al recent­ly shared an arti­cle explor­ing the adap­tion of vir­tu­al queu­ing tech­nolo­gies with­in the leisure indus­try, specif­i­cal­ly focused on the water­park sec­tor and the poten­tial use of the acces­so LoQueueSM QbandSM device.

Steve Brown named CEO at **accesso**

Steve Brown named CEO at accesso

Orlan­do Sen­tinel reporter Paul Brinkmann shared news of Steve Brown’s pro­mo­tion from chief oper­at­ing offi­cer at acces­so to chief exec­u­tive offi­cer and president.

**accesso** Signs Deals With Three New Attractions

accesso Signs Deals With Three New Attractions

Blooloop recent­ly shared news of acces­sos three newest con­tract wins for the acces­so Sir­iusware prod­uct line, includ­ing Taos Ski Val­ley, the Muse­um of Sci­ence and Indus­try, and the Acad­e­my of Nat­ur­al Sci­ences of Drex­el University. 

Dream Tickets

Dream Tickets

Reporter Kath Hud­son of Attrac­tions Man­age­ment mag­a­zine recent­ly penned an arti­cle exam­in­ing the advance­ment of tick­et­ing sys­tems and the many cur­rent and upcom­ing trends improv­ing guest expe­ri­ences and expand­ing the operator’s bot­tom line.

**accesso** signs 7-year deal with Merlin Entertainments

accesso signs 7-year deal with Merlin Entertainments

Reporter San­dra Pedici­ni of the Orlan­do Sen­tinel shared news this morn­ing that acces­so Tech­nol­o­gy Group plc has signed an exclu­sive long-term agree­ment with Mer­lin Enter­tain­ments Group Ltd. to pro­vide tick­et­ing and eCom­merce ser­vices across the oper­a­tor’s glob­al portfolio.

Malaysia park, Lake Mary’s **accesso** sign deal

Malaysia park, Lake Mary’s accesso sign deal

Orlan­do Sen­tinel reporters San­dra Pedici­ni and Caitlin Dineen recent­ly pub­lished news of accesso‘s newest con­tract with Malaysia’s newest theme park, Movie Ani­ma­tion Park Stu­dios, which appeared in the June 29, 2015 edi­tion of the paper.

**accesso** Receives The Queen’s Award for Innovation

accesso Receives The Queen’s Award for Innovation

Blooloop recent­ly shared news that acces­so has won The Queen’s Award for Inno­va­tion in recog­ni­tion of the acces­so LoQueue vir­tu­al queu­ing solu­tion, which allows vis­i­tors to reserve their place in line vir­tu­al­ly using a pro­pri­etary hand­held device, smart phone or RFID wristband. 

**accesso** Announces Siriusware Rebrand

accesso Announces Siriusware Rebrand

Blooloop recent­ly shared news from acces­so® announc­ing the rebrand­ing of Sir­iusware Sale­s­point Solu­tions, which will now be the acces­so Sir­iuswareSM solution

Mission Admission – More than just a ticket to ride!

Mission Admission – More than just a ticket to ride!

Park World Mag­a­zine recent­ly pub­lished a pan­el dis­cus­sion between TJ Chris­tensen, senior vice pres­i­dent of busi­ness devel­op­ment for North Amer­i­ca and Europe at acces­so®; John Gib­son of Best Union UK/​OmniTicket Net­work; and Bal­a­ji Venu­gopal, founder and direc­tor of Sem­nox Solu­tions in India.

ShoWare Contract Wins Expand **accesso** Global Client Base.

ShoWare Contract Wins Expand accesso Global Client Base.

FRES­NO, Calif. (18-Decem­ber-2014) – ShoWare™, a recent­ly acquired divi­sion of acces­so® Tech­nol­o­gy Group plc (AIM: ACSO), the pre­mier tech­nol­o­gy solu­tions provider to the glob­al attrac­tions and leisure indus­try, today announced 11 con­tract wins and one sig­nif­i­cant renew­al across three regions.

Bob’s Space Racers founder receives honor

Bob’s Space Racers founder receives honor

Orlan­do Sen­tinel reporter San­dra Pedici­ni recent­ly shared news of acces­so’s efforts to cre­ate a queue­less theme park expe­ri­ence, includ­ing a tri­al with a major Euro­pean theme park. 

**accesso** extends Palace contract

accesso extends Palace contract

Inter­park recent­ly shared the news that acces­so has extend­ed its rela­tion­ship with attrac­tions oper­a­tor Palace Enter­tain­ment for three more years

Merlin attractions will test **accesso** technology

Merlin attractions will test accesso technology

Orlan­do Sen­tinel reporter San­dra Pedici­ni recent­ly report­ed that Mer­lin Enter­tain­ments will test the acces­so Pass­port® tick­et­ing suite at four Cen­tral Flori­da loca­tions, includ­ing the Orlan­do Eye, Madame Tus­sauds Orlan­do, Legoland Flori­da and SEA LIFE Orlando. 

LEGOLAND Windsor adding smartphone-based queuing

LEGOLAND Windsor adding smartphone-based queuing

Break­ing Trav­el News recent­ly report­ed on the exten­sion of the acces­so LoQueue Qbot solu­tion and addi­tion of the Qsmart solu­tion to LEGOLAND Wind­sor Resort, a part of Mer­lin Enter­tain­ments Group.

Siriusware Signs On Five Major Attractions.

Siriusware Signs On Five Major Attractions.

TAOS, NM (17-March-2014) – Sir­iusware, a divi­sion of acces­so Tech­nol­o­gy Group plc (AIM: ACSO), the pre­mier tech­nol­o­gy provider to the glob­al attrac­tions indus­try, today announced five major con­tract wins.

SeasonPass Podcast Interviews **accesso** CEO Tom Burnet

SeasonPass Podcast Interviews accesso CEO Tom Burnet

ORLAN­DO (13-Feb­ru­ary-2014) –The Sea­son­Pass Pod­cast team recent­ly inter­viewed acces­so CEO Tom Bur­net at IAA­PA 2013 and learned the back sto­ry behind the devel­op­ment of acces­so LoQueue’s vir­tu­al queu­ing technology.

Leveraging Mobile Technology to Enhance the Guest Experience

Leveraging Mobile Technology to Enhance the Guest Experience

Blooloop’s Chad Emer­son caught up with TJ Chris­tensen, Direc­tor of Busi­ness Devel­op­ment at acces­so to dis­cuss why attrac­tions should stay ahead of the curve,” espe­cial­ly when it comes to mobile tech­nol­o­gy and its impli­ca­tions for the guest experience.