**accesso®** Blog Series: Navigating the Age (and Aftermath) of Social Distancing

accesso® Blog Series: Navigating the Age (and Aftermath) of Social Distancing

The impacts of the COVID-19 pan­dem­ic have been intense and far-reach­ing. From the dev­as­tat­ing loss of life to the eco­nom­ic impact of indus­tries being brought to a grind­ing halt, the vast major­i­ty of peo­ple across the world have been impact­ed by this cri­sis in one way or anoth­er. As we begin to emerge from sev­er­al months of quar­an­tine, it’s encour­ag­ing to see venue oper­a­tors take care­ful steps to reopen­ing safe­ly. We are all enter­ing an age that rede­fines the norms to which all of us had become accus­tomed – a time that will most sure­ly be defined as a new nor­mal,” if not a new abnor­mal.” Guest expec­ta­tions will most cer­tain­ly change, and oper­a­tors will be faced with the chal­lenge (and oppor­tu­ni­ty) to meet and exceed those re-shaped expec­ta­tions. Read on to dis­cov­er 4 trends that we pre­dict will emerge from the age of social dis­tanc­ing, and what they mean for your venue.

**accesso** Learning Series: Virtual Queuing for Social Distancing

accesso Learning Series: Virtual Queuing for Social Distancing

Social dis­tanc­ing is a term that has quick­ly become a part of our vocab­u­lary as the COVID-19 pan­dem­ic has swept across the globe. To sup­port the safe reopen­ing of parks, acces­so has intro­duced a 100% vir­tu­al queu­ing ini­tia­tive to help guests main­tain social dis­tanc­ing dur­ing their vis­it. Join us for an in-depth look at how theme parks and attrac­tions can use vir­tu­al queu­ing to sup­port social dis­tanc­ing and safe reopen­ing. acces­so Sales Direc­tor Jere­my Gray and Senior Sales Direc­tor George Ham­ble­ton tack­le our most fre­quent­ly asked ques­tions and con­sid­er­a­tions for vir­tu­al queu­ing in our lat­est dem­i­nar video. If you’re curi­ous about using vir­tu­al queu­ing at your attrac­tion, this dem­i­nar is a must-see! 

Make Summer 2020 Your Best Camp Season Yet

Make Summer 2020 Your Best Camp Season Yet

Sum­mer 2020 can be your best camp sea­son ever with a lit­tle help from tech­nol­o­gy, which has evolved to cov­er the mul­ti­step process of camp enroll­ment – final­ly mak­ing reg­is­tra­tion and exe­cu­tion sim­ple and stress-free for both pro­gram providers and par­tic­i­pants. A cloud-based solu­tion like the new Camps Mod­ule, a fea­ture of the award-win­ning acces­so Pass­port® online tick­et­ing sys­tem, may be exact­ly what you need.

*accesso* Webinar Series: What's New in *accesso Passport* Online Ticketing (February 2020)

accesso Webinar Series: What's New in accesso Passport Online Ticketing (February 2020)

Guests expect a top-qual­i­ty online expe­ri­ence when plan­ning their leisure activ­i­ties. With our acces­so Pass­port online tick­et­ing sys­tem, you can deliv­er a beau­ti­ful and intu­itive shop­ping expe­ri­ence to guests that results in high­er con­ver­sion rates, larg­er bas­ket sizes and more rev­enue for your orga­ni­za­tion. Watch and learn about the lat­est new fea­tures to our acces­so Pass­port sys­tem, includ­ing our brand new Media Reloads for the Ski indus­try, in our webi­nar pre­sent­ed by Shane Broff­man, acces­so Direc­tor of Prod­uct Man­age­ment & Design.

*accesso* Learning Series: A Day in the Life of a Skier

accesso Learning Series: A Day in the Life of a Skier

One of the biggest chal­lenges fac­ing the ski indus­try today is attract­ing and retain­ing new skiers. In order to keep skiers return­ing and to ensure healthy sea­son pass sales, it’s crit­i­cal to focus on deliv­er­ing an out­stand­ing guest expe­ri­ence every step of the way. This involves not only look­ing for oppor­tu­ni­ties to be inno­v­a­tive but also, oppor­tu­ni­ties to min­i­mize fric­tion your guests may expe­ri­ence through­out their vis­it. Watch and learn tips for giv­ing your skiers the best expe­ri­ence pos­si­ble as acces­so Senior Sales Direc­tor George Ham­ble­ton walks us through two very dif­fer­ent guest jour­neys at a ski resort.

People of *accesso*: Mechele Larmore – On Her Passion for the Ski Industry and Empowering Her Team

People of accesso: Mechele Larmore – On Her Passion for the Ski Industry and Empowering Her Team

In 2019 we launched our Peo­ple of acces­so” series to fea­ture some of the extra­or­di­nary indi­vid­u­als who are essen­tial to our team. We shined a spot­light on our Direc­tor of Euro­pean Tick­et­ing Oper­a­tions Robin Good­child, Prod­uct Own­er of Tick­et­ing Research and Devel­op­ment Valerie Wieren­ga and most recent­ly Glob­al Imple­men­ta­tion Direc­tor Jus­tine Dong. In this month’s fea­ture, we are excit­ed to intro­duce you to our Vice Pres­i­dent of Sales, Mechele Larmore.

How to Prove the Value of Your Mobile App

How to Prove the Value of Your Mobile App

You’ve put blood, sweat and tears into plan­ning the launch of your first mobile app. It’s going to be a fea­ture-rich, (most­ly) bug-free appli­ca­tion that you believe cus­tomers will love and adds val­ue to your busi­ness. You have a robust go to mar­ket strat­e­gy includ­ing thou­sands of planned dol­lars towards mar­ket­ing the app as soon as it’s released on the Apple & Google Play stores. But how do you know it’s suc­cess­ful, post-launch? How can you prove that it enhances the cus­tomer expe­ri­ence and simul­ta­ne­ous­ly dri­ves toward your company’s goals? If you can con­tin­u­al­ly prove your app’s val­ue to inter­nal deci­sion-mak­ers via cold, hard KPIs and metrics.