Archives September 2018

When it’s time for a special event, there’s no greater feeling than knowing you’ve sold exactly 100% of your available tickets. When your systems are out of sync, however, that feeling of satisfaction can quickly turn to anxiety – all it takes is one ticket sold over the threshold to create a customer service nightmare! Fear not, because our accesso Siriusware point-of-sale solution comes equipped with Capacity Control features that help you seamlessly manage your inventory and maximize sales at your venue. Watch our video to see a demo presented by Sales Engineer Stephanie Horwath, and read on to discover best practices for using Capacity Control in a variety of situations.

A hot topic in and around museums is the visitor journey. Not just reserved for the museum community but in many experiential leisure industries, the guest journey has become central to conversations around road mapping, planning, exhibition preparation and engagement in general. If your venue has not yet begun this exploration, you may be asking what is a journey map and why is it important to my organization? Read on to discover why journey mapping is important and what it can do for your cultural institution.

At accesso, we invest heavily in Research & Development because our industry demands it, because our clients benefit from it and because it makes a positive difference in the guest experience. Innovation is core to our business and our partnerships. In 2018 alone, we invested $20 million to help our powerful solutions evolve to meet new demands. We recently asked Joe Wettstead, accesso ShoWare Director of Client Success, and Drew Belmont, accesso ShoWare Product Director, to take us through some of the most recent enhancements to our accesso ShoWare box office ticketing solution, including brand new Flexible Bundle functionality.