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3 Reasons to Consider Call Center Outsourcing

I hear it all the time in my trav­els vis­it­ing large and small venues across North Amer­i­ca: from sports are­nas to non-prof­it the­atres, venues just do not have enough time and labor resources to pro­vide the cus­tomer ser­vice they wish they could. Bud­gets are tight and labor costs con­tin­ue to rise, result­ing in lean­er box office oper­a­tions and often, stressed out staff. The solu­tion in the past has been to either reduce box office hours or cut back on staff, but there’s a third option: to extend your tick­et­ing oper­a­tions with a white label call cen­ter. Read on to dis­cov­er three ways that part­ner­ing with a white label call cen­ter can ben­e­fit your venue.

4 Tips for Getting the Most Out of a Client Seminar

A client sem­i­nar is a great oppor­tu­ni­ty to learn from indus­try experts. Atten­dees have the chance to par­tic­i­pate in ses­sions that focus on spe­cif­ic edu­ca­tion­al top­ics, ask ques­tions and share ideas with oth­er atten­dees. Most client sem­i­nars act as an inten­sive train­ing camp that usu­al­ly take place over the course of sev­er­al days. From inter­ac­tive time with a new prod­uct to open dis­cus­sions, mul­ti­ple speak­ers and teach­ers take the time to share their per­spec­tives and help­ful hints relat­ed to the top­ics at hand. Attend­ing a client sem­i­nar pro­vides many ben­e­fits, includ­ing improv­ing com­mu­ni­ca­tion skills, gain­ing expert knowl­edge, and renew­ing moti­va­tion and confidence.

How to Sell More Tickets Using the Principle of Scarcity

Scarci­ty is a pow­er­ful dri­ver in pur­chas­ing behav­ior. Con­sumers tend to place addi­tion­al val­ue on items they believe are in lim­it­ed sup­ply or dif­fi­cult to acquire, mak­ing them more inclined to pur­chase. If you’re not lever­ag­ing the prin­ci­ple of scarci­ty to sell tick­ets and pro­mote events at your venue, you are miss­ing out on a great oppor­tu­ni­ty! (See what we did there?). Read on to dis­cov­er new ideas for using scarci­ty in your mar­ket­ing pro­mo­tions so you can sell more tick­ets, increase rev­enue and reach new audiences.

accesso Webinar Series: What's New in accesso Siriusware

At acces­so, we are ded­i­cat­ed to help­ing our clients exceed guest expec­ta­tions through inno­v­a­tive tech­nol­o­gy solu­tions that are nev­er frozen in time. The lat­est updates to our acces­so Sir­iusware solu­tion are designed to help oper­a­tors increase rev­enue, reduce long lines and improve guest sat­is­fac­tion. Our acces­so Sir­iusware Direc­tor of Prod­uct Man­age­ment Louis Aguila intro­duced clients to these excit­ing new fea­tures in a recent webinar.

accesso Webinar Series: What's New in accesso ShoWare (June 2019)

In 2018, our acces­so ShoWare box office tick­et­ing solu­tion churned out new enhance­ments at a thun­der­ous pace. As we moved into 2019, we have con­tin­ued on this pace to stay ahead of the needs of our clients. Watch and learn about the lat­est new fea­tures to our acces­so ShoWare tick­et­ing solu­tion, includ­ing our brand new Inter­ac­tive Seat Maps Func­tion­al­i­ty, pre­sent­ed by Joe Wettstead, acces­so ShoWare Vice Pres­i­dent of Client Suc­cess, and Drew Bel­mont, acces­so ShoWare Prod­uct Director. 

3 Alternatives for the Time You Spend on Vouchers

One of the biggest oppor­tu­ni­ties for rev­enue growth in insti­tu­tions of all sizes is third par­ty tick­et sales, but this can be eas­i­ly off­set by the labor bur­den of rec­on­cil­ing vouch­ers. Luck­i­ly, there’s a fix for the old-school vouch­er process with Ingres­so, our real-time dis­tri­b­u­tion plat­form that uti­lizes a sin­gle dig­i­tal con­nec­tion to allow venues to sell live inven­to­ry direct­ly from their muse­um admis­sions soft­ware. With a dig­i­tal rein­ven­tion of your third-par­ty live tick­et sales, you might won­der what you’ll do with your new-found time when your insti­tu­tion stops sell­ing tick­et vouch­ers. Below are some ideas.