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Four Ways to Enhance the Post-Pandemic Guest Experience

In a post-pandemic environment, guests are looking to the hospitality industry to implement increased safety measures while still providing an unforgettable experience. In this article for Hospitality Technology, accesso CEO Steve Brown shares 4 ways that venues can enhance the guest experience while safely welcoming guests back to their favorite restaurants and destinations.

New accesso Guide Charts the Reimagining of the Guest Journey Post-COVID-19

Australasian Leisure Management recently shared a free step-by-step guide created by accesso designed to assist operators in the creation of a safe and enjoyable environment for returning guests, while also giving them the tools they need to regain traction and customer trust as the industry moves into a new era.

Empathizing with Guests in a COVID-19 World: How to Anticipate the Needs of Your Customers in the ‘New Normal.’

Presented at the blooloop V‑Expo 2020 Innovation Auditorium

In a COVID-19 world, the desires of consumers have been transformed. From the rapid acceleration of certain technologies to the sudden need to maintain physical distance, the attributes of a successful venue last year may now be perceived as liabilities. Yet, one thing holds true: the guest experience reigns supreme. Venues which seek to understand their guests and meet their needs in the moment will reap the rewards through increased per-caps, repeat business, positive word-of-mouth and more. Watch as accesso Sales Director Jeremy Gray and Vice President of Sales George Hambleton discuss best practices for empathizing with guests in a COVID world and read on to see how to anticipate the needs of your customers in this New Normal.’

5 Takeaways from IAAPA’s “Safe, Secure and Successful Operations in the New Normal” Panel

Attractions from all industries are dealing with the challenges of social distancing and how to operate safely in a COVID environment. We had the privilege of sharing the IAAPA Education stage with Matt Blumhardt from Holiday World & Splashin’ Safari and Daine Appleberry of Audubon Nature Institute to discuss ways to enhance the guest experience, boost revenue, build brand loyalty and serve guests safely during this challenging time. Below are our top 5 takeaways and recommendations from the session.

5 Pieces of Ski Tech to Invest in This Season

Ski season is just around the corner, and it’s exciting to see so many ski areas announcing their plans for re-opening. Is your technology ready to support a great guest experience? Protect your guests and staff with these 5 pieces of technology that can help you solve the social distancing challenges of today while building the foundation for a better guest experience tomorrow.

accesso explores how to meet customer needs in a post-COVID world at Blooloop V-Expo

During the blooloop V‑Expo, accesso will be taking the main stage of the Innovation Auditorium. accesso Sale’s Director Jeremy Gray and Vice President of Sales Geroge Hambleton will be presenting Empathizing with Guests in a COVID-19 World: How to Anticipate the Needs of Your Customers in the New Normal.’ This session will explore how the needs and desires of guests have been transformed following the global pandemic. From the rapid acceleration of certain technologies to the sudden need to maintain physical distance, and above all else how preserving the guest experience is most important.

People of accesso: Scott Kelley – On Virtual Queuing, Innovation and 20 Years in the Industry

In this feature, we were thrilled to interview an accesso LoQueue® legend, Scott Kelley. Kelley holds the unique distinction of being the 2nd employee hired in America for our accesso LoQueue team. As a Product Support Manager, he has stepped foot in every park that has implemented our accesso in-park solutions like ticketing and virtual queuing over the last two decades. He and his team visit each park to run cables, set-up the onsite equipment, and troubleshoot concerns once implementation is complete. Kelley has also played an integral role in the innovation and growth of our virtual queuing solutions.

Avoid the Avalanche: 3 Simulations for COVID Crowd Management for Your Ski Resort

As ski season quickly approaches, figuring out how to safely welcome your skiers back in the COVID era can be a daunting task. At acces­so, we’ve been work­ing tirelessly to help our ski clients plan for a safe and successful reopening. We recently partnered with Integrated Insight, an analytics consulting firm, to analyze how virtual queues, timed ticketing and social distancing will affect your guests and ski area. Watch as acces­so Solutions Architect Kevin Brice and Integrated Insight VP of Industrial Engineering Ben Dubiel take us through their 3 simulations for COVID crowd management for your ski resort and read on for your guide to avoiding an unexpected avalanche of traffic on open­ing day!

Watch: Safe Visits Without A Ticket Counter - How To Shift Sales Online Successfully

There’s no doubt that the COVID-19 pan­dem­ic has forced venue oper­a­tors to have some dif­fi­cult con­ver­sa­tions over the past few months. While the answers often vary by indus­try, there’s one con­stant we’ve seen across all venues: in order to protect staff and guests, venues are embrac­ing online tick­et­ing as their dom­i­nant sales chan­nel. Is your venue ready to make your eCommerce store your dominant sales channel? It may seem like a daunt­ing process, but it doesn’t have to be! By fol­low­ing these best prac­tices, you can prime your eCom­merce store for suc­cess, safe­ly serve your guests, unlock new oppor­tu­ni­ties for max­i­miz­ing rev­enue and trans­form the guest experience.

Watch: 4 Leisure-Industry Predictions For The New Age of Social Distancing

We are all enter­ing an age that rede­fines the norms to which all of us had become accus­tomed. Guest expec­ta­tions will most cer­tain­ly change, and venue oper­a­tors will be faced with the chal­lenge (and oppor­tu­ni­ty) to meet and exceed those re-shaped expec­ta­tions. Watch our video to dis­cov­er 4 trends that we pre­dict will emerge from the age of social dis­tanc­ing, and what they mean for your venue.