Steve Brown talks about virtual queuing, trustability and the #1 objection people have of going to theme park

Steve Brown talks about virtual queuing, trustability and the #1 objection people have of going to theme park

Josh Lieb­man & Matt Heller of Attrac­tion Pros recent­ly sat down with acces­so CEO Steve Brown to dis­cuss how his diverse back­ground led him to the tech­nol­o­gy indus­try and how acces­so is help­ing venues all over the world adapt to a post-COVID world. The pod­cast spot­lights acces­so​’s Vir­tu­al Queu­ing solu­tion and how impor­tant it is for guests and staff to trust that venues are tak­ing their safe­ty seri­ous­ly as attrac­tions begin to reopen. 

**accesso®** Blog Series: Navigating the Age (and Aftermath) of Social Distancing

accesso® Blog Series: Navigating the Age (and Aftermath) of Social Distancing

The impacts of the COVID-19 pan­dem­ic have been intense and far-reach­ing. From the dev­as­tat­ing loss of life to the eco­nom­ic impact of indus­tries being brought to a grind­ing halt, the vast major­i­ty of peo­ple across the world have been impact­ed by this cri­sis in one way or anoth­er. As we begin to emerge from sev­er­al months of quar­an­tine, it’s encour­ag­ing to see venue oper­a­tors take care­ful steps to reopen­ing safe­ly. We are all enter­ing an age that rede­fines the norms to which all of us had become accus­tomed – a time that will most sure­ly be defined as a new nor­mal,” if not a new abnor­mal.” Guest expec­ta­tions will most cer­tain­ly change, and oper­a­tors will be faced with the chal­lenge (and oppor­tu­ni­ty) to meet and exceed those re-shaped expec­ta­tions. Read on to dis­cov­er 4 trends that we pre­dict will emerge from the age of social dis­tanc­ing, and what they mean for your venue.

Virtual Queues and More with **accesso** CEO Steve Brown

Virtual Queues and More with accesso CEO Steve Brown

Coast­er 101 recent­ly pub­lished an inter­view speak­ing with acces­so CEO Steve Brown about his back­ground and how acces­so is help­ing venues all over the world adapt to a post-COVID world. The inter­view high­lights acces­sos Vir­tu­al Queu­ing solu­tion and ana­lyzes new fea­tures that have been rolled out to meet the grow­ing need for safe­ly get­ting vis­i­tors back to attractions.

Holiday World to use virtual queuing this season

Holiday World to use virtual queuing this season

The Owens­boro Times shared news that guests at Hol­i­day World & Splashin’ Safari will be able to wait in vir­tu­al lines for rides this year, as the park is imple­ment­ing a queu­ing tech­nol­o­gy to ensure safe dis­tanc­ing mea­sures. Hol­i­day World recent­ly announced open­ing day will be June 14.

*accesso* partners with Walibi Holland to provide virtual queuing solution

accesso partners with Walibi Holland to provide virtual queuing solution

Fea­tures Edi­tor Char­lotte Coates of Blooloop shared news that Wal­i­bi Hol­land will part­ner with acces­so Tech­nol­o­gy Group to facil­i­tate social dis­tanc­ing once the park reopens to the pub­lic on 25 May. A long-term acces­so client, the park will now offer 100% vir­tu­al queu­ing to all guests.

Theme parks could axe queues amid plans to let customers book timeslots to meet Covid-19 safety standards

Theme parks could axe queues amid plans to let customers book timeslots to meet Covid-19 safety standards

Reporter Har­ri­et Den­nys for Finan­cial Mail shared that future theme park vis­its may soon be miss­ing a famil­iar ele­ment of the guest expe­ri­ence — long lines. Fol­low­ing the glob­al impacts of COVID-19, venues will need a way to space queu­ing guests to allow for social dis­tanc­ing as well as addi­tion­al time for clean­ing ride vehi­cles. acces­so’s vir­tu­al queu­ing plat­form, QsmartSM, will allow vis­i­tors to dig­i­tal­ly reserve a ride from their own smartphone.

How to Apply Supply Chain Principles and Reap the Benefits

How to Apply Supply Chain Principles and Reap the Benefits

From inter­na­tion­al con­glom­er­ates to sin­gle-loca­tion attrac­tions, ski resorts to live enter­tain­ment venues, pop­u­lar his­tor­i­cal sites and more, every busi­ness relies on a chain of sup­pli­ers to keep day-to-day oper­a­tions run­ning smooth­ly. And, regard­less of mar­ket seg­ment, scope of oper­a­tions or num­ber of employ­ees, every busi­ness can ben­e­fit from tak­ing a clos­er look at how to make the most of each link in their chain.

Four Takeaways From NSAA 2019

Four Takeaways From NSAA 2019

Last week, the acces­so team trav­eled to sun­ny San Diego for the 2019 Nation­al Ski Areas Asso­ci­a­tion Tradeshow and Con­fer­ence to meet with some of the great­est minds in the indus­try. We left the event feel­ing inspired and excit­ed about the future of the ski indus­try! Read on to hear why.

**accesso** Tech Boosts Bear Grylls Experience

accesso Tech Boosts Bear Grylls Experience

Tick­et­ing Busi­ness News shared details on acces­so’s expand­ed part­ner­ship with Mer­lin Enter­tain­ment to pro­vide tick­et­ing, vir­tu­al queu­ing and guest expe­ri­ence solu­tions for The Bear Grylls Adven­ture in Birm­ing­ham, Eng­land. The attrac­tion will uti­lize the acces­so Prism wear­able device, named The Bear Tag,” as well as acces­so Pass­port tick­et­ing and The Expe­ri­ence Engine to deliv­er an immer­sive guest experience.

**accesso** and Merlin Entertainments take long-standing partnership to new heights at The Bear Grylls Adventure

accesso and Merlin Entertainments take long-standing partnership to new heights at The Bear Grylls Adventure

Park World shared news of acces­so’s expand­ed part­ner­ship with Mer­lin Enter­tain­ments to pro­vide a seam­less guest expe­ri­ence at The Bear Grylls Adven­ture in Birm­ing­ham, Eng­land. The attrac­tion will be using acces­so’s tick­et­ing, queu­ing and guest expe­ri­ence man­age­ment plat­forms in addi­tion to the acces­so Prism wear­able device which it will call the BearTag.”

Merlin partners with **accesso** for BearTag at The Bear Grylls Adventure

Merlin partners with accesso for BearTag at The Bear Grylls Adventure

Blooloop shared details on acces­sos inte­grat­ed tick­et­ing, queu­ing and guest expe­ri­ence suite it has imple­ment­ed for Mer­lin Enter­tain­ments at The Bear Grylls Adven­ture. Notably, Mer­lin will be using the acces­so Prism wear­able device, which it has named the BearTag, to help guests expe­ri­ence more out of their day. The BearTag will pro­vide guests with a per­son­al­ized itin­er­ary and guide them through their expe­ri­ence at the indoor adven­ture cen­ter, allow­ing them to receive live mes­sages and reser­va­tion noti­fi­ca­tions, make cash­less pay­ments for meals and mer­chan­dise, and claim free photos. 

**accesso** and Village Roadshow Theme Parks Announce Partnership to Elevate the Guest Experience

accesso and Village Roadshow Theme Parks Announce Partnership to Elevate the Guest Experience

Amuse­ment Today shared news of acces­sos part­ner­ship with Vil­lage Road­show Theme Parks to ele­vate the guest expe­ri­ence. The new part­ner­ship, unveiled at the 2018 IAA­PA Attrac­tions Expo, will bring a holis­tic inte­gra­tion of acces­sos eCom­merce tick­et­ing, vir­tu­al queu­ing and guest expe­ri­ence man­age­ment tech­nol­o­gy solu­tions to Aus­trali­a’s largest theme park operator.

**accesso** and Village Roadshow Claim Landmark Partnership

accesso and Village Roadshow Claim Landmark Partnership

Tick­et­ing Busi­ness News post­ed an arti­cle on acces­sos new strate­gic part­ner­ship with Vil­lage Road­show Theme Parks to ele­vate the guest expe­ri­ence. The land­mark agree­ment will strive to set a new oper­a­tional stan­dard for the attrac­tions indus­try by allow­ing theme parks to engage with guests at every poten­tial touch­point using data gath­ered from acces­sos inte­grat­ed queu­ing, tick­et­ing and guest expe­ri­ence man­age­ment solutions. 

**accesso** Technology Group’s **Prism** product could shake up the UK festival market.

accesso Technology Group’s Prism product could shake up the UK festival market.

Reporter Calum Muir­head of Proac­tive Investors recent­ly shared news of acces­sos 2018 per­for­mance and pre­dic­tions for growth poten­tial. While acces­so is cur­rent­ly a leader in the theme park, cul­tur­al and live enter­tain­ment indus­tries, their inno­v­a­tive prod­ucts, such as the Prism wrist­band, present them with an oppor­tu­ni­ty to pen­e­trate the UK’s £500 mil­lion fes­ti­val market. 

**accesso** Blog Series: The Benefits of Programmatic Virtual Queuing.

accesso Blog Series: The Benefits of Programmatic Virtual Queuing.

It’s the stereo­typ­i­cal tribu­la­tion of vis­it­ing a theme park: stand­ing in line for seem­ing­ly hours on end, sweat­ing in the hot sum­mer heat, packed into stalls like cat­tle with hordes of impa­tient and scream­ing chil­dren. Oh, if only one could avoid all that! As many oper­a­tors know, that’s quite possible.

**accesso** Blog Series: 2017 in Review - Celebrating the Past as We Look Toward the Future.

accesso Blog Series: 2017 in Review - Celebrating the Past as We Look Toward the Future.

As we enter the new year, we want to take the time to reflect on 2017, cel­e­brat­ing the inno­va­tions and acqui­si­tions that have pro­pelled acces­so even fur­ther as a lead­ing inter­na­tion­al tech­nol­o­gy solu­tions provider, and to take a look at what 2018 has in store for the mar­kets and indus­tries we are so proud to serve.

**accesso** Webinar Series Presents: The **accesso** Ecosystem - Redefining the Guest Experience.

accesso Webinar Series Presents: The accesso Ecosystem - Redefining the Guest Experience.

The mod­ern guest demands a seam­less and sophis­ti­cat­ed expe­ri­ence at your venue, and our job is to pro­vide the tech­nol­o­gy that makes it pos­si­ble. Over 1000 clients world­wide uti­lize our com­pre­hen­sive solu­tions for tick­et­ing, point-of-sale and vir­tu­al queu­ing, and with our recent acqui­si­tions, our prod­uct port­fo­lio con­tin­ues to expand to new areas includ­ing dis­tri­b­u­tion and cus­tomer engage­ment. While our solu­tions may appear siloed in these sep­a­rate cat­e­gories, the real­i­ty is that they are all part of a con­nect­ed sys­tem that is con­stant­ly evolv­ing to bring a more cohe­sive and pow­er­ful offer­ing to our clients. Our Chief Tech­nol­o­gy Offi­cer Eric Petru­sic intro­duces us to this con­cept of the acces­so ecosys­tem” and what it means for venue oper­a­tors, guests and future development.

**accesso** Wins Highest Honors for Exhibitors  at the IAAPA Brass Ring Awards

accesso Wins Highest Honors for Exhibitors at the IAAPA Brass Ring Awards

LON­DON, Eng­land (Novem­ber 16, 2017) – acces­so Tech­nol­o­gy Group plc (AIM: ACSO), the pre­mier tech­nol­o­gy solu­tions provider to leisure, enter­tain­ment and cul­tur­al mar­kets, was rec­og­nized by the Inter­na­tion­al Asso­ci­a­tion of Amuse­ment Parks and Attrac­tions (IAA­PA) with two pres­ti­gious awards for its break­through acces­so PrismSM technology.

**accesso** Webinar Series Presents: Introducing the Shining New Standard in Smart Park Technology, **accesso Prism**!

accesso Webinar Series Presents: Introducing the Shining New Standard in Smart Park Technology, accesso Prism!

From the very begin­ning, the acces­so team has believed that tech­nol­o­gy has the pow­er to rede­fine the guest expe­ri­ence. Whether by mak­ing tick­et pur­chas­es online in advance of their vis­it or by vir­tu­al­ly reserv­ing their place in a long line so they can enjoy oth­er attrac­tions, your guests are always look­ing for ways to make the most of their leisure time. With the incred­i­ble advance­ments of tech­nol­o­gy in recent years, attrac­tions now have the pow­er to pro­vide seam­less ser­vice to their guests from the very first plan­ning stages of their vis­it. Watch our webi­nar to learn more about the shin­ing new stan­dard in smart park technology!

**accesso** Launches Wearable Theme Park Technology

accesso Launches Wearable Theme Park Technology

Adri­an Lennox of Inter­park reports that at this year’s IAA­PA Attrac­tions Expo, acces­so launched Prism, a next-gen­er­a­tion wear­able device that gives theme park, water­park and oth­er attrac­tions oper­a­tors a new way to con­nect with their guests.

Six Flags contractor unveils new wrist band

Six Flags contractor unveils new wrist band

Reporter San­dra Pedici­ni of the Orlan­do Sen­tinel reports that acces­so, a tech­nol­o­gy com­pa­ny with North Amer­i­can head­quar­ters in Lake Mary, on Tues­day unveiled a new elec­tron­ic wrist band that will be used at Six Flags and oth­er parks it works with.

**accesso** provides LoQueue virtual queuing solution to Wet ‘n’ Wild Sydney

accesso provides LoQueue virtual queuing solution to Wet ‘n’ Wild Sydney

Blooloop reports that lead­ing tech­nol­o­gy solu­tions provider to the leisure indus­try, acces­so, has signed a three-year deal with Vil­lage Road­show Theme Parks to pro­vide its acces­so LoQueue vir­tu­al queu­ing solu­tion at Wet’n’Wild Sydney.

Nine attrac­tions at the Aus­tralian water­park will uti­lize accesso’s patent­ed Qband system.

**accesso** makes a splash with Sydney water park deal

accesso makes a splash with Sydney water park deal

Proac­tive Investors reports that acces­so Tech­nol­o­gy group PLC (LON:ACSO) has penned a three-year deal with Vil­lage Road­show Theme Parks which will see the group’s Qband used at nine attrac­tions at wet n’ Wild in Syd­ney — one of Aus­trali­a’s most vis­it­ed water parks.

Queue Tips: How to Use Electronic Ride Reservation to Manage Your Lines

Queue Tips: How to Use Electronic Ride Reservation to Manage Your Lines

Reporter Rena Gold­man of Aquat­ics Inter­na­tion­al recent­ly shared an arti­cle explor­ing the adap­tion of vir­tu­al queu­ing tech­nolo­gies with­in the leisure indus­try, specif­i­cal­ly focused on the water­park sec­tor and the poten­tial use of the acces­so LoQueueSM QbandSM device.

**accesso** Unveils Next Gen Version of Qband

accesso Unveils Next Gen Version of Qband

LON­DON (9‑Oc­to­ber-2014) – acces­so Tech­nol­o­gy Group plc (AIM:ACSO), the pre­mier tech­nol­o­gy solu­tions provider to the glob­al attrac­tions and leisure indus­try, today announced the next gen­er­a­tion of QbandSM, the wear­able vir­tu­al queu­ing solu­tion specif­i­cal­ly designed for water parks.

LEGOLAND Windsor adding smartphone-based queuing

LEGOLAND Windsor adding smartphone-based queuing

Break­ing Trav­el News recent­ly report­ed on the exten­sion of the acces­so LoQueue Qbot solu­tion and addi­tion of the Qsmart solu­tion to LEGOLAND Wind­sor Resort, a part of Mer­lin Enter­tain­ments Group.

SeasonPass Podcast Interviews **accesso** CEO Tom Burnet

SeasonPass Podcast Interviews accesso CEO Tom Burnet

ORLAN­DO (13-Feb­ru­ary-2014) –The Sea­son­Pass Pod­cast team recent­ly inter­viewed acces­so CEO Tom Bur­net at IAA­PA 2013 and learned the back sto­ry behind the devel­op­ment of acces­so LoQueue’s vir­tu­al queu­ing technology.

Lo-Q is now **accesso**

Lo-Q is now accesso

LON­DON (12-Novem­ber-2013) – Lo‑Q plc (AIM:LOQ), the pre­mier tech­nol­o­gy solu­tions provider to the attrac­tions and leisure indus­try, today announced a new cor­po­rate iden­ti­ty – acces­so®.

Lo-Q Wins Prestigious IAAPA Brass Ring Award for Q-Band Product

Lo-Q Wins Prestigious IAAPA Brass Ring Award for Q-Band Product

LON­DON (Novem­ber 15, 2012) – Lo‑Q (AIM: LOQ), the AIM list­ed provider of vir­tu­al queu­ing sys­tems for theme parks, water parks and major attrac­tions, is proud to announce that it has been award­ed an Inter­na­tion­al Asso­ci­a­tion of Amuse­ment Parks and Attrac­tions (IAA­PA) Brass Ring Award for its Q‑band, the Company’s rev­o­lu­tion­ary water park product.

Q-Smart Virtual Queuing Technology Will Debut at Compagnie des Alpes’ Walibi Holland

Q-Smart Virtual Queuing Technology Will Debut at Compagnie des Alpes’ Walibi Holland

Lo‑Q plc (AIM: LOQ), the AIM-list­ed provider of vir­tu­al queu­ing sys­tems for theme parks and major attrac­tions, is pleased to announce that it has signed a new agree­ment with Com­pag­nie des Alpes, a France-based hold­ing com­pa­ny active in the tourism and leisure indus­try, to bring Q‑smart, Lo‑Q’s new patent­ed smart­phone based queu­ing solu­tion, to Wal­i­bi Hol­land, one of the Netherland’s top theme parks.