Tools for Reopening with accesso Passport

We are liv­ing in unprece­dent­ed times. More like­ly than not, your busi­ness has been impact­ed by the unique events of the world­wide COVID-19 pan­dem­ic. How­ev­er, even in times of eco­nom­ic dis­rup­tion, con­tin­u­ing edu­ca­tion remains crit­i­cal­ly impor­tant. In an effort to con­tin­ue sup­port­ing our client part­ners dur­ing this dif­fi­cult time, we will con­tin­ue shar­ing insights and guid­ance to help you strength­en your busi­ness and serve your val­ued cus­tomers when the time comes to wel­come them back to your venue. Learn more about our post-COVID solu­tions here.

Reopening safely in the midst of the COVID-19 pandemic is no small task, and it can be challenging to find ways to recapture lost revenue while safely serving your guests. At accesso, we’ve been working diligently to roll out enhancements to our solutions that help support safe and successful reopening for our clients around the world.

Whether you man­age a theme park, a ski resort or a muse­um, our acces­so Passport eCom­merce ticketing plat­form can help you max­i­mize online sales and serve your guests safely. Watch as acces­so Passport Client Services Director Jonathan Widergren demos four tools to support safe reopening and read on to dis­cov­er how you can use these features as part of your reopening strategy.

Timed Entry

As COVID-19 continues, many operators are focusing on a reopening plan that reduces in-per­son trans­ac­tions as well as limiting the number of guests visiting each day. Offering Timed Entry on your eCommerce ticketing site is essential. Timed Entry can greatly help your operations team prepare and safely accommodate guests, which is especially helpful for teams that may be smaller than normal due to the pandemic. Guests can make their reservation anywhere, on any device, and operators can easily enforce capacity based on local restrictions or operational needs.

Quick Checkout

For venues that have season or annual passholders and are now faced with the reality of requiring those guests to make reservations, it’s important to provide a quick checkout process. Don’t miss the opportunity to gain additional sales by offering upsells, cross-sells and quick-sells during this process! Consider offering meal deals, drink vouchers, parking, or anything that could help them enjoy a better day at your venue. This is your chance to think outside of the box to drive additional revenue while positively contributing to guests’ experience at your venue. These additional flows are easy and intuitive with our accesso Passport eCommerce solution.

Booking Portal

In this current climate, even after a guest has a Timed Entry reservation booked, plans could change at the last second. Rather than requiring guests to call your reservations line, your venue can empower guests to modify their reservations with the right self-service option. Our accesso Passport online Booking Portal allows guests to verify or modify their reservation date anywhere and on any device. Email reminders can also be configured so guests don’t forget their reservation time. This self-service portal helps keep your guest relations team from being inundated with reschedule request calls. Also, giving guests the ability to easily reschedule rather than simply abandoning their reservation and not showing up can help keep your planned capacities on track for the day.

On-Site Redemption

In order to have a clear picture of the number of guests visiting your location, it’s important to have reporting tools that are accurate and updated in real-time. Once your guest has their reservation confirmed, on-site redemption can be completed through the accesso Passport iTracker system or integrated access control. Our reporting solution allows real-time capacity reporting, and you can configure multiple access points in case you would like to add a scan prior to the gate.

Watch our learning series video to learn more. If you have any questions or would like to see how our accesso Passport online ticketing solution can help your venue reopen safely, con­tact us today. We’d love to help!