Webinars

At acces­so, we are ded­i­cat­ed to help­ing our clients exceed guest expec­ta­tions through inno­v­a­tive tech­nol­o­gy solu­tions. Our new acces­so Sir­iusware Food & Bev­er­age Self-Ser­vice Kiosk fea­tures cut­ting-edge tech­nol­o­gy and gives guests a con­ve­nient, engag­ing and intu­itive expe­ri­ence that can help reduce long lines, dri­ve rev­enue and improve guest sat­is­fac­tion. Our acces­so Sir­iusware Sales Engi­neer Lyn­d­say Jones intro­duced our clients to this excit­ing new fea­ture in a recent webinar.

At acces­so, we invest heav­i­ly in Research & Devel­op­ment because our indus­try demands it, because our clients ben­e­fit from it and because it makes a pos­i­tive dif­fer­ence in the guest expe­ri­ence. Inno­va­tion is core to our busi­ness and our part­ner­ships. In 2018 alone, we invest­ed $20 mil­lion to help our pow­er­ful solu­tions evolve to meet new demands. We recent­ly asked Joe Wettstead, acces­so ShoWare Direc­tor of Client Suc­cess, and Drew Bel­mont, acces­so ShoWare Prod­uct Direc­tor, to take us through some of the most recent enhance­ments to our acces­so ShoWare box office tick­et­ing solu­tion, includ­ing brand new Flex­i­ble Bun­dle functionality.

Our acces­so Sir­iusware solution’s Dynam­ic Pric­ing eCom­merce Cal­en­dar works with capac­i­ty-based pric­ing rules to help increase rev­enue and dri­ve atten­dance, all with­in a com­pact and eas­i­ly-visu­al­ized month­ly cal­en­dar view. Phil Schwartz, acces­so Sir­iusware Inside Sales Direc­tor, recent­ly pre­sent­ed a webi­nar on this new offer­ing and the ben­e­fits it pro­vides to both venues and guests.

Keep­ing the right cus­tomers and build­ing loy­al­ty is core to any busi­ness, whether you are a muse­um, ski resort or theme park. Loy­al cus­tomers con­vert to mem­bers and sea­son pass hold­ers, and they can also become your biggest brand advo­cates. With our acces­so solu­tions, it’s easy to mobi­lize and acti­vate your loy­al cus­tomers to do more, buy more and help recruit new patrons. In a recent webi­nar, Sales Engi­neer Stephanie Hor­wath explored how to build and man­age high-per­form­ing Mem­ber­ship and Passh­old­er loy­al­ty pro­grams with our acces­so Sir­iusware^SMsolu­tion.

At acces­so, we empow­er our clients to make data-dri­ven deci­sions about their eCom­merce stores in order to improve the guest jour­ney. With so many ele­ments that com­prise the guest expe­ri­ence online, where should an orga­ni­za­tion focus their analy­sis? We asked acces­so Man­ag­er of Busi­ness Intel­li­gence, Leslie Strick­land, to take a deep­er dive into the ben­e­fits of Google Ana­lyt­ics Enhanced eCom­merce and how it inte­grates with our acces­so Pass­port solu­tion.

Tick­et­ing sys­tems col­lect an abun­dance of infor­ma­tion through eCom­merce and box office chan­nels, but with only so many min­utes in the work­ing day, it can be chal­leng­ing to find the time to explore this beyond the basics. We asked acces­so ShoWare Direc­tor of Client Suc­cess, Joseph Wettstead, and Client Ser­vices Direc­tor, Ali­cia Chism, to present our acces­so ShoWare tick­et­ing solution’s most under­uti­lized and inno­v­a­tive new reports in a recent webinar.

Our acces­so Sir­iusware Account­ing Export mod­ule helps stream­line the flow of finan­cial data from our acces­so Sir­iusware solu­tion. Report­ing & Inte­gra­tion Soft­ware Engi­neer, Tyler Goforth, and Sales Sup­port Spe­cial­ist, Phil Schwartz have worked togeth­er to get dozens of clients set up with this time-sav­ing mod­ule and intro­duced its ben­e­fits in a recent webinar. 

At acces­so, we invest heav­i­ly in our solu­tions because our indus­try demands it, because our clients ben­e­fit from it, and because it makes a pos­i­tive dif­fer­ence in the guest expe­ri­ence. In 2017, we made over 70 enhance­ments to our acces­so ShoWare tick­et­ing solu­tion, many of which were influ­enced direct­ly by our inter­ac­tions with clients. Val Wieren­ga, Prod­uct Direc­tor for our acces­so ShoWare solu­tion and Joe Wettstead, Direc­tor of Client Suc­cess for acces­so ShoWare, intro­duce us to the biggest updates from 2017 and how they can help dri­ve tick­et sales and sim­pli­fy operations.

Email mar­ket­ing is a vital part of the mar­ket­ing mix for pro­mot­ers of live events and per­for­mances, but this chan­nel of com­mu­ni­ca­tion is becom­ing increas­ing­ly clut­tered. Every day there are at least 205 bil­lion emails sent world­wide, from per­son­al emails to newslet­ters and more (Rad­i­cati Group). With our inbox­es so inun­dat­ed with mes­sages dai­ly, how do mar­keters ensure that cam­paigns are suc­cess­ful, and that their resources are spent wise­ly? For clients of our acces­so ShoWare solu­tion, we have part­nered with Emma® to deliv­er a robust email mar­ket­ing inte­gra­tion that allows you to eas­i­ly cre­ate, launch and mon­i­tor tar­get­ed email mar­ket­ing cam­paigns direct­ly from your acces­so ShoWare account.

Accord­ing to the New York Times, Amer­i­cans spend about 37 bil­lion hours a year wait­ing in line, time that could be bet­ter spent else­where. When it comes to your ski resort, the less time your guests spend wait­ing in line when they arrive, the more time they have to enjoy them­selves on the hill. Our acces­so Sir­iusware solu­tion can help you effec­tive­ly man­age your Rentals shop to reduce long lines where they hap­pen the most, result­ing in hap­pi­er guests, more effi­cient oper­a­tions, and high­er revenue.

Are you uti­liz­ing the full poten­tial of your guest data? At acces­so, help­ing you devel­op deep­er, rich­er cus­tomer expe­ri­ences is our top pri­or­i­ty and is what unites all our prod­uct suites whether tick­et­ing, point-of-sale, queu­ing, or dis­tri­b­u­tion. Our newest prod­uct, The Expe­ri­ence Engine (TE2), takes this a step fur­ther, launch­ing you into an entire­ly new fron­tier for under­stand­ing and curat­ing your cus­tomer jour­ney every step of the way. 

Retail­ers, restau­rants and mer­chants around the world offer gift cards — so why not you too? Our acces­so Sir­iusware solution’s In-House Cards mod­ule pro­vides your guests with a con­ve­nient way to man­age fam­i­ly spend­ing at your venue or to give the gift of expe­ri­ence to friends and fam­i­ly, while also allow­ing you to increase guest invest­ment in your venue and to track spend­ing through­out the guest journey.

When it’s time for the big game, your fans want to get to their favorite seat and enjoy the action — and you want to fill as many seats with excit­ed fans as pos­si­ble! Our acces­so ShoWare tick­et­ing solu­tion offers pow­er­ful tools to help sports are­nas increase fan engage­ment, stream­line oper­a­tions and dri­ve tick­et sales.

Our acces­so Sir­iusware solu­tion offers a num­ber of excit­ing fea­tures with ski in mind, under­scor­ing our com­mit­ment to serv­ing the ski indus­try as a ful­ly inte­grat­ed, end-to-end tick­et­ing and point of sale solu­tion. Our 1Risk elec­tron­ic waiv­er inte­gra­tion makes waiv­er man­age­ment quick and sim­ple, with ful­ly host­ed elec­tron­ic waivers that can be accessed from any acces­so Sir­iusware point of sale ter­mi­nal, from your web­site or from any self-entry sta­tion. Waivers can be direct­ly attached to your customer’s record in the acces­so Sir­iusware solution.

Cul­tur­al insti­tu­tions and muse­ums offer patrons the chance to step into the future, peek through a win­dow into the past, and gaze inside the minds of cre­ative genius­es — but find­ing ways to extend that same won­der into your tech­nol­o­gy solu­tions can be quite a chal­lenge! At acces­so, we under­stand the impor­tance of cul­ti­vat­ing strong and last­ing rela­tion­ships with your patrons to earn their loy­al­ty and nur­ture them into life­long mem­bers and donors.

Man­ag­ing a busi­ness always presents a diverse range of chal­lenges, but man­ag­ing casi­nos in par­tic­u­lar can be strik­ing­ly com­plex. From food and bev­er­age ser­vices to gam­ing and enter­tain­ment, your guests expect a lot from your venue! Hav­ing a great part­ner for your enter­tain­ment tick­et­ing needs can make a world of dif­fer­ence, and our acces­so ShoWare solu­tion offers a num­ber of tools to stream­line and sim­pli­fy your tick­et sales.

Plan­ning strate­gic pric­ing can seem daunt­ing if your tick­et­ing solu­tion doesn’t pro­vide flex­i­ble pric­ing tools, but a good pric­ing strat­e­gy can com­plete­ly trans­form your advance tick­et sales and dri­ve increased rev­enues for your orga­ni­za­tion. Whether it’s a basic day-of-show price change or a com­plex dynam­ic pric­ing pro­gram, it’s easy to dri­ve advance sales and rev­enue with our acces­so ShoWare solution.

Every sin­gle rela­tion­ship begins with a sim­ple inter­ac­tion, whether it’s a dra­mat­ic meet-cute in the first act or the moment a future con­cert pianist first touch­es the keys. Often it’s only when we look back after many years that we can iden­ti­fy that piv­otal moment that set the stage for a life­time. The same is true for your patrons. 

From the very begin­ning, the acces­so team has believed that tech­nol­o­gy has the pow­er to rede­fine the guest expe­ri­ence. Whether by mak­ing tick­et pur­chas­es online in advance of their vis­it or by vir­tu­al­ly reserv­ing their place in a long line so they can enjoy oth­er attrac­tions, your guests are always look­ing for ways to make the most of their leisure time. With the incred­i­ble advance­ments of tech­nol­o­gy in recent years, attrac­tions now have the pow­er to pro­vide seam­less ser­vice to their guests from the very first plan­ning stages of their vis­it. Watch our webi­nar to learn more about the shin­ing new stan­dard in smart park technology!

At acces­so we believe that tech­nol­o­gy has the pow­er to rede­fine the guest expe­ri­ence. Our pow­er­ful and inno­v­a­tive solu­tions deliv­er break­through rev­enue gen­er­at­ing tech­nol­o­gy for our clients around the world so they can focus on pro­vid­ing out­stand­ing expe­ri­ences to guests. We are excit­ed to announce a new enhance­ment to our acces­so ShoWare solu­tion’s Email Mar­ket­ing func­tion­al­i­ty that will help our clients sim­pli­fy and stream­line oper­a­tions while deliv­er­ing pow­er­ful insights to help increase tick­et sales. Watch our webi­nar video to learn more!

Research shows it costs five times more to acquire new cus­tomers than it does to retain exist­ing ones. The phi­los­o­phy behind this is sim­ple: it’s much eas­i­er to keep patrons who are already famil­iar with your venue engaged than it is to start from scratch, find­ing new cus­tomers, mak­ing them aware of your venue and per­for­mances, and encour­ag­ing them to vis­it. Fur­ther­more, exist­ing patrons are more like­ly to step into deep­er lev­els of com­mit­ment than brand new cus­tomers. Watch our webi­nar to learn more about build­ing loy­al patrons with memberships!

From glob­al crowd­fund­ing to micro-lend­ing, there are more ways for your patrons to par­tic­i­pate in char­i­ta­ble ini­tia­tives than ever before. If you are a the­atre or per­form­ing arts cen­ter whose vital­i­ty depends on suc­cess­ful fundrais­ing and devel­op­ment ini­tia­tives, you know the impor­tance of mak­ing the dona­tion process as easy as pos­si­ble for your donors, giv­ing them a vari­ety of pay­ment options (mail­ing a check, drop­ping off cash, or mak­ing a dona­tion online with a cred­it card) to suit their needs, and com­mu­ni­cat­ing with them in their desired for­mat, whether by postal mail, email, phone call, or social media. How­ev­er, there’s anoth­er way to reach your char­i­ta­ble donors at an even more con­ve­nient time: when they are pur­chas­ing tick­ets to your shows! Watch our webi­nar to learn more about dri­ving dona­tions with fund management.

Your guests don’t enjoy wait­ing, so accel­er­ate their expe­ri­ence with tech­nol­o­gy designed with your ski venue in mind! The acces­so Sir­iusware rentals mod­ule offers a vari­ety of help­ful and easy-to-use fea­tures to make the rentals process speedy and seam­less for your guests, so they can get out on the moun­tain and enjoy the day. Watch our webi­nar to learn how to sim­pli­fy and stream­line your rentals process!

For your guests, vis­it­ing your venue might be a big invest­ment — one they plan care­ful­ly and save up for over time. How can you help to ease the bur­den of cost for your guests so they can stress less, enjoy more, come back more often and have a bet­ter expe­ri­ence over­all? Pay­ment plans are the easy answer, and they can be sur­pris­ing­ly sim­ple and easy to imple­ment. Watch our webi­nar to learn more!

Katie Reil­ly intro­duces us to our acces­so ShoWare solu­tion’s new enhanced check­out and how it can help increase con­ver­sions in your eCom­merce store.

In today’s eCom­merce land­scape, cus­tomers expect a shop­ping expe­ri­ence that is engag­ing and easy, whether they are using a mobile device, tablet or com­put­er. If a retailer’s page is com­pli­cat­ed to nav­i­gate, loads slow­ly, or requires too many steps to com­plete an order, cus­tomers are more inclined to aban­don their cart. A study by CPC Strat­e­gy found that over 68% of all online shop­ping carts were aban­doned, cost­ing the retail indus­try over $18 Bil­lion dol­lars in lost sales. Watch our webi­nar to learn more about increas­ing online con­ver­sions with enhanced checkout. 

Many venues still think of tick­et­ing from the onsite pur­chas­ing per­spec­tive, with the front gate or box office being the first inter­ac­tion point with a guest. In real­i­ty, most guests today will have already vis­it­ed your venue’s web­site before they arrive. In fact, you can expect that about half of your guests will be brows­ing your web­site from their smart­phone look­ing to learn more about your attrac­tion and tick­et offer­ings. Are you pre­pared to make a great first impres­sion? Watch our webi­nar to learn more about nav­i­gat­ing eCom­merce in today’s mobile landscape!

Ski resorts face a unique set of oper­a­tional chal­lenges, from man­ag­ing cus­tomer data through­out a vis­it to ensur­ing guests have quick and easy access to the gear and ser­vices they require. With over 20 years of expe­ri­ence in ski, acces­so tru­ly under­stands the unique needs of ski areas. Watch our webi­nar to learn about our recent inno­va­tions for the ski industry!

Under­stand­ing data is the key to opti­miz­ing busi­ness oper­a­tions and grow­ing your patron base. Whether it’s know­ing how to spend your adver­tis­ing bud­get, how to price dif­fer­ent sec­tions of your venue, or how to staff your box office, hav­ing this infor­ma­tion avail­able and eas­i­ly-digestible can empow­er you to make deci­sions that dri­ve the suc­cess of your orga­ni­za­tion for­ward for many years to come. Watch our webi­nar to learn more!

Cul­tur­al insti­tu­tions and muse­ums pro­vide mind-open­ing expe­ri­ences to guests every day, but it can be chal­leng­ing to extend that won­der and awe into your tech­nol­o­gy solu­tions. At acces­so, we under­stand the impor­tance of build­ing strong, last­ing rela­tion­ships with your vis­i­tors to earn their loy­al­ty and con­vert those casu­al guests into life­long mem­bers and donors. Watch our webi­nar to learn more about our recent inno­va­tions for muse­ums and cul­tur­al institutions!