Boosting revenue and improving ROI with the accesso ShoWare Center

Accesso is a great partner, and their box office ticketing solution has been tremendously valuable for our organization. We look forward to enhancing our relationship with this global technology company as we continue to reinforce the arena’s reputation as the region’s premier sports and entertainment venue."

The Challenge

Constructed in 2009 with a focus on sustainability, the arena was the first in North America to achieve LEED Gold Certification and boasts a variety of eco-friendly features throughout the venue along with its convenient access to freeways and free parking. With its intimate design and flexible scale, the accesso ShoWare Center offers seating configurations for capacities ranging from 2,500 to 7,300 and attracts over 400,000 guests each year.

For the City of Kent, building a sustainable venue was not just important from an environmental perspective. From the beginning, city officials and management were focused on the arena’s long-term fiscal success, both operationally and for the overall benefit of its residents. Although it might not sound like an important factor, the City of Kent saw an opportunity to influence revenue growth through the selection of a ticketing provider. Rather than work with a company who imposed hefty fees and a lengthy direct deposit settlement process, arena management was looking to find an innovative partner who offered flexible control and fan-friendly features.