John Lyman Center Finds Valued Partnership with accesso

I’ve felt like I was in a partnership with Accesso from the minute I started talking with them. Customer service is consistently a part of their culture. It’s impressive to see it firsthand. They’re here for you, particularly when you’re getting up to speed. That’s one of the biggest things that sets them apart.” 

The Challenge

John Lyman Center has many functions and serves the university community as a fine arts performance and education facility. At Lyman Center, you’ll find cultural events of all types including music, dance and drama. In addition to performances, the Center hosts lectures, academic celebrations and classes.

To manage its ticket sales, Lyman Center previously relied on a hosted solution, but it lacked some features such as the ability to set up its own merchant account. Since funds from transactions were held in a third-party account, the Center had a lag in receiving payment for performances. For this and other reasons, Lyman Center needed to put a new solution in place, but Director Larry Tomascak quickly discovered that not all ticketing solutions and the companies behind them are created equal.

“A lot of ticketing vendors will tell you that they can do it – when asking about a particular feature,” he says, “But when it comes down to it, they can’t really do what you were asking, or they do it in some fashion that doesn’t work for the way you need to run your business.”