Last Updated 11 October 2019.

accesso Technology Group plc (the Company) is an AIM listed company (AIM: ACSO). We have active subsidiary companies in several countries including the USA and Canada and generate our revenue from ticketing, mobile and eCommerce technologies and virtual queuing solutions for the leisure, entertainment and cultural markets. Our patented and award-winning technology solutions drive increased revenue for attraction operators whilst improving the guest experience.

The Board of Directors (the ‘Board’) is primarily responsible for the strategic direction of accesso (the Group) and comprises two executive directors and five non-executive directors, including the chairman.  The Board is satisfied that four of the non-executive directors have no relationships or other matters which could affect their respective judgment in carrying out their duties and, accordingly, they are considered by the Board to be independent of management. 

The Board is committed to achieving the high standards of corporate governance within the Company and its subsidiaries, which it seeks to demonstrate by adopting and being fully compliant with the principles of the Quoted Companies Alliance’s Corporate Governance Code (the ‘QCA Code’).  The Board considers the QCA Code is relevant and appropriate for the Company as the ten principles of the QCA Code focus on ‘pursuit of medium to long-term value for shareholders without stifling the entrepreneurial spirit in which the Company was created.’

Accordingly, the Board ensures the Company has a strong governance framework embedded within its culture and applies the principles of the QCA Code.  The Board periodically reviews the governance framework and, as the Company evolves, will make such improvements as considered necessary.

Information is set out below illustrating how the Company addresses the principles of the QCA Code and further information and disclosures are contained within the 2018 Annual report and financial statements.

The Company is subject to the UK City Code on Takeovers and Mergers.

This page provides access to the managing and financial information required by Rule 26 of the AIM rules for companies. 

Bill Russell

Non-Executive Chairman

27 March 2019

The sections below set out the ways in which the Company applies the ten principles of the QCA Code. 

  1.  Establish a strategy and business model which promote long-term value for shareholders

    At accesso, we believe technology has the power to redefine the guest experience. Our vision is to connect visitors and venues with purpose, passion and partnership. Our patented and award-winning solutions drive increased revenue for attraction operators whilst improving the guest experience and, in turn, delivering shareholder value.

    Our ambition is to support the largest operators and take our business to every corner of the globe and our mission is to be the premier technology partner within the leisure, entertainment and cultural markets by providing innovative and secure solutions backed by inspired people with relentless commitment to service.

    We invest heavily in product development because our industries demand it, our clients benefit from it and it makes a positive impact on the guest experience.

    The strategy and business operations of the Group are set out on pages 3 to 27 of the 2018 Annual report and financial statements. 

    The Group’s strategy is developed by the senior management team and approved by the Board. The management team is responsible for implementing the strategy and managing the business at an operational level.
  2. Seek to understand and meet shareholder needs and expectations

    The Company and Board recognise the importance of developing and maintaining good relationships with all the various categories of shareholders and devote significant effort and resource in this respect. 

    The Board is committed to maintaining good communication and having constructive dialogue with its shareholders. There is regular dialogue with shareholders which includes holding briefings with analysts and other investors, including employee shareholders. 

    The Board reports to the shareholders on its stewardship of the Company through the publication of interim and final financial results and these and other significant developments are disseminated through the London Stock Exchange’s Regulatory News Service (‘RNS’) and by way of timely updates to the Company’s website. The Company maintains regular news flow and includes contact details on all its news releases to enhance the information it shares and to ensure ongoing dialogue with shareholders. 

    The Board views the annual general meeting as a forum for communication between the Company and all its shareholders and encourages and welcomes their participation. The executive and non-executive directors and the chairman attend the annual general meeting and are available to answer questions, both formally during the meeting and informally afterwards. 

    Enquiries from individual shareholders on matters relating to the business of the Company are welcomed. Shareholders and other interested parties can subscribe to receive notification of news updates and other documents from the Company via email. In addition, the executive directors meet with major shareholders to discuss the progress of the Company and provide periodic feedback to the Board following meetings with shareholders. accesso directors also regularly present at various investor conferences around the world with the aim of facilitating discussions with investors and industry stakeholders. This programme of investor relations is run by accesso and a PR company is also retained to assist in shareholder communications. Shareholders can contact the Company directly using the following email address:

    Karen Slatford, as the senior independent director, and the other non-executive directors are all willing and available to engage with shareholders, should they have a concern that is not resolved through the normal channels.
  3. Take into account wider stakeholder and social responsibilities and their implications for long-term success

    The Group is aware of its corporate social responsibilities and the need to maintain effective working relationships across a range of stakeholder groups which includes the Group’s employees, customers, partners, suppliers and regulatory authorities. There is a regular engagement with each of these stakeholder groups.

    Clients, Partners and Suppliers

    There is an ongoing dialogue, in the normal course of business, with our clients, partners and suppliers where we receive feedback and can take appropriate actions. We have a stringent procurement process, select our partners and suppliers with care and undertake thorough due diligence checks on prospective partners and suppliers to ensure they observe high standards of ethics, values and corporate social responsibility similar to our own.


    The Group’s policy is to consult and engage with employees, by way of meetings, surveys and through personal contact by directors and other senior executives, on matters that are likely to affect employees’ interests. Information on matters of concern to employees is given in meetings, handouts, letters and reports, which seek to achieve a common awareness on the part of all employees on the financial and economic factors affecting the Group’s performance. 

    The Group’s policy is one of equal opportunity in the selection, training, career development and promotion of staff.  The Group has a policy not to discriminate against disabled employees for those vacancies that they are able to fill and will provide facilities, equipment and training to assist any disabled persons employed.
  4. Embed effective risk management, considering both opportunities and threats, throughout the organization

    The Board has oversight of the Group’s systems of risk management and internal control and undertakes a systematic review of the key risks and uncertainties which the Group faces. The Board seeks to embed risk management and to facilitate the implementation of risk management measures through the Group’s business. 

    Through the activities of the Audit Committee, the effectiveness of the current internal controls is regularly reviewed. 

    The Board is satisfied that the Group’s risk management and internal controls systems are adequate and at this stage the Board does not consider it appropriate to establish an internal audit function. 

    The Board has identified the principal risks and uncertainties which it believes may impact the Group and its operations, as well as a number of key performance indicators with which to measure the progress of the Group. A summary of these principal risks and uncertainties facing the Group, as well as the key performance indicators and alternative performance measures are set out on 10 to 19 and pages 25 to 27 of the 2018 Annual report and financial statements.

    The Group maintains a comprehensive programme of insurance, including insurance against a material loss or claim against the Group and directors’ and officer’s indemnity insurance.
  5. Maintain the Board as a well-functioning balanced team led by the chair

    The Board of directors comprises two executive directors and five non-Executive directors, including the Chairman. 

    The Board is satisfied that four of the non-executive directors including the chairman have no relationships or other matters which could affect their respective judgment in carrying out their duties and, accordingly, they are considered by the Board to be independent of management. 

    All of the directors are subject to election by shareholders at their first annual general meeting after their appointment to the Board and seek re-election at each annual general meeting thereafter. 

    Further details on each of the directors are available on the Board of Directors section on this page below. As can be seen from their profiles each of the directors brings a mixture of skills, experience and knowledge, the balance of which enables the Board to discharge its duties effectively. 

    The Board is responsible for approving the Group’s strategic aims, objectives and commercial strategy and approving the annual operating and capital expenditure budgets as well as having oversight of the Group’s operations. The Board usually meets formally on a monthly basis, at least ten times a year, and at such other times as required. There are regular informal discussions between the executive and non-executive directors. The time required of directors may fluctuate depending on the demands of the business and other events. They are expected to allocate sufficient time to the Company to perform their duties effectively and make themselves available for all regular and ad hoc meetings. 

    Directors are provided with clear and accurate information relating to matters to be considered at the Board and Committee meetings, including proposal papers, management reports, information on risk management, progress on key initiatives and routine matters such as financial report and statements on current trading. The information is provided in a timely manner to ensure an appropriate level of review by each of the Directors ahead of the meetings. 

    The Board is supported by an Audit Committee and Remuneration Committee. The schedule of matters reserved for the Board and terms of reference for the Committees are available via the links below:
    - Matters Reserved for the Board
    - Audit Committee Terms of Reference
    - Remuneration Committee Terms of Reference
  6. Ensure that between them the directors have the necessary up-to-date experience, skills and capabilities

    The Board regularly reviews the composition of the Board to ensure that it has the necessary breadth and depth of skills to support the ongoing development of the Group. The Board considers that all of the non-executive Directors have the requisite skills and considerable experience within the technology arena to bring objectivity, knowledge and expertise to its activities. 

    The biographies of the directors are set out in the Board of Directors section of this page below. The directors receive updates from the company secretary and other various external advisers on legal requirements and regulations, remuneration matters and corporate governance best practice. 

    All directors have access to the company secretary and are permitted to obtain independent professional advice at the Company’s expense where they consider it necessary for them to effectively discharge their duties. 

    The Company recognises the importance of diversity, including gender, at the Board and all levels within the Group. We are committed to increasing diversity across our operations and to supporting the development and promotion of talented individuals, regardless of gender, ethnic background or otherwise. By way of example, the Women’s Leadership Programme launched in March 2019, the first session of which focused on Leadership Identity. 
  7. Evaluate board performance based on clear and relevant objectives, seeking continuous improvement

    The performance and effectiveness of the Board, its Committees and of individual Directors is reviewed regularly. Over the previous year the Board undertook a formal review which was conducted internally by the company secretary and consisted of written responses to a questionnaire.  Recommendations were made based on the results which were discussed by the Board at one of their meetings.  An action plan was then devised, and progress will be monitored throughout the year.

    On an on-going basis Directors are encouraged to raise any issues or concerns with the Chairman as soon as appropriate, as the Chairman will do in the event there are any matters causing the Company concern.

    In addition, the performance of all continuing Directors is considered before they are proposed for re-election at each AGM

    It is considered that the composition and size of the Board does not warrant the appointment of a Nominations Committee and appointments are dealt with by the Board as a whole. The need to appoint such a committee is subject to review by the Board. 

    The Board in conjunction with the senior management teams, has oversight of the succession plans for management within the organisation.
  8. Promote a corporate culture that is based on ethical values and behaviours
    accesso adheres to a high standard of ethics, values and corporate social responsibility and these principles underpin our governance procedures and the strategic and management decisions that we make. 

    ‘Global Culture Guide’ issued to all employees sets out the expected standards of conduct and business ethics and clearly states the Group’s core values:  teamwork, commitment to innovation, the passionate pursuit of excellence and integrity as a  partner to our clients. 

    Employees are required to complete mandatory training on an annual basis covering a range of matters, which in recent months included prevention of money laundering and anti-bribery and corruption; preventing workplace harassment; privacy and data protection; and information security awareness. accesso’s Whistleblowing Policy encourages and provides means for employees to anonymously report wrongdoing, which extends to modern slavery, human rights violations and trafficking, without fear of redress or reprisal. 

    accesso continues to invest in its people, creating a positive working environment that attracts and retains the best talent in our industry. The Company was named number four on The Best Places to Work list for large companies by the Orlando Business Journal. These indicators reflect the strength of our culture and the quality of our people, who remain the driving force behind our success. 

    The senior management team regularly monitors the Group’s cultural environment and seeks to address any concerns that may arise, escalating these to Board for consideration as necessary. 

    The Company recently launched a global performance initiative as well as administering its 5th annual employee engagement survey with 95% participation.
  9. Maintain governance structures and processes that are fit for purpose and support good decision-making by the Board

    The Board is responsible for formulating, reviewing and approving the Groups’ strategy, budgets and major items of expenditure.

    The executive directors have day to day responsibility for the operational management of the Groups’ activities. The non-executive directors are responsible for bringing independent and objective judgement to Board decisions. 

    The chairman is responsible for overseeing the running of the Board, ensuring that no individual or group dominates the Board’s decision making and ensuring the non-executive directors are properly briefed on matters. The chief executive officer has responsibility for implementing the strategy of the Board, alongside the chairman, and managing the day to day activity of the Group. The company secretary is responsible for ensuring that Board procedures are followed, and applicable rules and regulations are complied with. 

    Detailed proposal papers, management reports, a risk register, progress on key initiatives and routine matters such as financial reports and a statement on current trading are produced in advance of meetings to enable proper consideration and debate of matters by the Board in its meetings. 

    Major strategic initiatives involving significant cost or perceived risk are only undertaken following their full evaluation by the Board.  Matters of an operational nature are delegated to executive management. The Board’s meetings are properly minuted. 

    The Board has established an Audit Committee and a Remuneration Committee with formally delegated duties and responsibilities. The matters reserved for the Board and the terms of reference for both Committees are available via the links below:
    Matters Reserved for the Board
    Audit Committee Terms of Reference
    Remuneration Committee Terms of Reference

    Remuneration Committee
    The Remuneration Committee consists of independent non-executive directors David Gammon, Andy Malpass and Karen Slatford, who chairs the committee. The Committee takes regard of the return to shareholders in its deliberations. It reviews the performance of the executive directors, sets their remuneration, considers the grant of options under any share option scheme and ensures that the executive directors are properly rewarded and motivated. In addition, they provide guidance on pay and conditions for other employees in the Group.  The Remuneration Committee meets on an ‘as required’ basis.

    Audit Committee
    The Audit Committee is chaired by Andy Malpass and David Gammon and Karen Slatford, all of whom are independent non-executive directors. The committee is responsible for overseeing the involvement of the Group’s auditor in the planning and review of the Group’s financial statements, any other formal announcements relating to the Group’s financial performance, for recommending the appointment of fees of its auditor, and for discussing with the auditor the findings of the audit and issues arising from the audit. It reviews the Group’s compliance with accounting, legal and listing requirements. It is also responsible, along with the Board, for reviewing the effectiveness of the systems of internal control. The committee considers the independence and objectivity of the auditors with regard to the way in which they conduct their audit duties.  The committee also looks to ensure that the auditor’s independence is not compromised by their undertaking of non-audit services. 

    As well as reviewing the Company’s published results, the Committee reviews the Group’s corporate governance processes, accounting policies and procedures reporting to the Board on any control issues identified. The Audit Committee meets at least twice per year to review the Interim results and Annual report and financial statements and to consider any other associated matters. 

    Pages 28 to 40 and page 46 of the 2018 Annual report and financial statements contain further information on the work of the Board’s committees.
  10. Communicate how the Company is governed and is performing by maintaining a dialogue with shareholders and other relevant stakeholders

    As detailed under QCA Code Principle 2 above, the Board is committed to communicating regularly, effectively, clearly and accurately with the Company’s shareholders and other stakeholders to keep them appraised of the Company’s progress. The Regulatory Information section of this website, below, is kept up-to-date and contains copies of regulatory announcements, the Company’s financial results, and investor presentations and circulars . Press releases can be found on the News page of this website.

    At the annual general meeting held on 22 May 2018 all resolutions were passed.  The announcement of the results was advised to the market via the RNS  and the announcement can be accessed via the Regulatory Announcements section of this website below.

Board of Directors

Bill Russell

Bill Russell

Non-Executive Chairman

Bill Russell joined accesso as the Non-executive Chairman in March 2019, to lead the board and help drive the short and long-term growth strategy for the company. Russell also currently serves as the Non-executive Chairman of PROS Holdings Inc., which provides AI-powered solutions that optimize selling in the digital economy, and as the Non-executive Chairman of Piksel, an online video management solutions provider. He is also a member of the Board of Directors at The University of Edinburgh USA Development Trust and B.T. Mancini 

In the past Russell has served on the boards of SABA Software, webMethods and Cognos, and has also served in a variety of roles on the boards of several private technology companies in a career spanning several decades. He is a Board Leadership Fellow with the National Association of Corporate Directors (NACD), demonstrating a commitment to the highest standards of boardroom excellence.

Russell brings 23 years of career experience from a number of senior management roles at Hewlett Packard, including Vice President and General Manager of Hewlett Packard’s multi-billion-dollar Enterprise Systems Group and its Software Solutions Group.

He holds a B.Sc. degree in Computer Science from Edinburgh University and is based in Silicon Valley, CA.

Paul Noland

Paul Noland

Chief Executive Officer

Paul Noland joined accesso as Chief Executive Officer in April 2018, guiding the company’s growth and day-to-day operations as it serves more than 1,000 venues in over 30 countries.

Noland has built an impressive resume as a leader in the international attractions and entertainment industries. Prior to joining accesso, Noland served as President and CEO of the International Association of Amusement Parks and Attractions (IAAPA) from 2013 to 2018, helping the organization continue its growth as the largest international trade association for amusement facilities and attractions worldwide. He also served for 16 years in senior executive roles with Walt Disney Parks and Resorts where he championed major growth initiatives across the company’s domestic theme parks and resorts and oversaw the financial planning, revenue management and pricing functions at Walt Disney World Resort. Prior to Disney, he spent more than a dozen years in leadership roles with Marriott International where he focused on optimizing revenue across the company’s then 900 hotels.

Noland earned a Master of Business Administration from the College of William and Mary in Williamsburg, Virginia, and a Bachelor of Science in Journalism and Speech Communication from Radford University in Radford, Virginia.

John Alder

John Alder

Chief Financial Officer

As Chief Financial Officer, John Alder is responsible for the leadership and direction in all areas of finance and accounting including financial planning and forecasting, and accessing capital to fund growth.

Alder is a Chartered Accountant who qualified with Coopers and Lybrand (PricewaterhouseCoopers). He subsequently held Finance Director and Controller positions in quoted and private pan-European businesses. Prior to joining accesso, Alder spent 4 years as European Controller and Interim Finance Director of private equity backed Palletways Group Limited, supporting the Continental European development of Europe’s largest and fastest growing palletized freight network business.

He was appointed Chief Financial Officer of the Company in August 2009.

Tom Burnet

Tom Burnet

Non-Executive Director

Tom Burnet joined accesso in late 2010 and served as CEO and Executive Chairman before moving into his current role as a Non-executive Director. Tom was formerly Managing Director of a division of Serco Group plc, a global outsourcing company, overseeing the 5000 person Defense Services division.

During his career he has been involved in creating, growing and running several businesses and started his career as the UK’s youngest Army Officer. He also has an MBA from the University of Edinburgh.

He believes accesso can grow to become a cornerstone of the global attraction and leisure industry’s supply chain.

David Gammon

David Gammon

Non-Executive Director

David Gammon has widespread experience in developing and building technology based businesses. Since 2001, David has focused on finding, advising and investing in UK technology companies. David founded Rockspring, an advisory and investment firm, which focuses on early stage technology companies and where David continues as CEO today. Other current positions include non-executive chairman at Frontier Developments plc, non-executive director at Raspberry Pi Trading Limited, and adviser to Marshall of Cambridge (Holdings) Limited. 

In 2017 David was elected as an Honorary Fellow of the Royal Academy of Engineering and in 2018 was elected as a member of the Scale Up Institute. In 2019 he became a member of the industrial advisory board to IQ Capital Partners Limited.

Previous experience includes non-executive director and advisor at artificial general intelligence company DeepMind Technologies Limited. Earlier in his career David worked as an investment banker for over 15 years.

David joined accesso in November 2010 as a Non-Executive Director. David is a member of the remuneration and audit committees and performed the role of audit committee Chair from 18 March 2016 to until 26 June 2018.

Karen Slatford

Karen Slatford

Senior Independent Director

Karen Slatford has significant experience of working in the global technology and business arenas, serving currently as Senior Independent Director at Micro Focus International plc.  Slatford has also served since 2009 as Chairman of The Foundry, a global software company and since 2013 as a non-executive director of Intelliflo, a SaaS based financial services software company. Between 1983 and 2001, Slatford worked at Hewlett Packard where, in 2000, she became Vice President and General Manager Worldwide Sales & Marketing for the Business Customer Organisation. She was responsible for sales of all Hewlett Packard’s products, services and software to business customers globally.

Slatford is a member of the Audit Committee and the Chair of accesso’s Renumeration Committee.

Andy Malpass

Andy Malpass

Non-Executive Director

Andy Malpass has over 30 years’ experience in the software industry covering both private and public companies, including approximately 20 years as Group Finance Director of Fidessa Group plc. Andy also served as Company Secretary of Fidessa Group plc for many years. He is currently an Independent Non-Executive Director and Chair of the Audit Committee at Kainos Group plc. Andy graduated with a BA (Hons) in Accounting and Finance from Lancaster University and is a Fellow of the Chartered Institute of Management Accountants.


Andy is an Independent Non-Executive Director and Chair of the Audit Committee and a member of the Remuneration Committee at accesso

Regulatory Information

Shareholder Information

Total shares in issue as of 9 October 2019: 27,622,146

Shareholders holding in excess of 3% of issued share capital

Shareholders (as of 11 October 2019)
Shareholders (as of 11 October 2019) Shareholding Percent of Issued Share Capital
Canaccord Genuity Group Inc
Canaccord Genuity Group Inc Shareholding 2,225,875 Percent of Issued Share Capital 8.06%
The Capital Group Companies, Inc.
The Capital Group Companies, Inc. Shareholding 2,185,500 Percent of Issued Share Capital 7.92%
Allianz Global Investors GmbH
Allianz Global Investors GmbH Shareholding 2,051,058 Percent of Issued Share Capital 7.44%
Prudential plc
Prudential plc Shareholding 1,857,228 Percent of Issued Share Capital 6.73%
Liontrust Investment Partners LLP
Liontrust Investment Partners LLP Shareholding 1,706,581 Percent of Issued Share Capital 6.18%
Metzler Asset Mgt
Metzler Asset Mgt Shareholding 1,108,545 Percent of Issued Share Capital 4.01%
Quilter PLC
Quilter PLC Shareholding 898,477 Percent of Issued Share Capital 3.25%
Jupiter Asset Management Ltd
Jupiter Asset Management Ltd Shareholding 886,500 Percent of Issued Share Capital 3.21%
FIL Investment International
FIL Investment International Shareholding 832,860 Percent of Issued Share Capital 3.02%

Shares not in public hands (as of 30 July 2019)

Name Shares Held Percent of Issued Share Capital
Mr. Tom Burnet
Mr. Tom Burnet Shares Held 248,923* Percent of Issued Share Capital 0.91%*
Mr. John Alder
Mr. John Alder Shares Held 60,540 Percent of Issued Share Capital 0.22%
Mr. David Gammon
Mr. David Gammon Shares Held 48,000 Percent of Issued Share Capital 0.18%
Ms. Karen Slatford
Ms. Karen Slatford Shares Held 11,835 Percent of Issued Share Capital 0.04%
Mr. Bill Russell
Mr. Bill Russell Shares Held 10,000 Percent of Issued Share Capital 0.04%
Mr. Paul Noland
Mr. Paul Noland Shares Held 6,000 Percent of Issued Share Capital 0.02%
Mr. Andy Malpass (either personally or has an interest in)
Mr. Andy Malpass (either personally or has an interest in) Shares Held 4,352 Percent of Issued Share Capital 0.02%
Total Shares Held 389,650 Percent of Issued Share Capital 1.25%
Shares Held Percent of Issued Share Capital
*Includes a beneficial interest in 200,000 Ordinary Shares held through the Lo-Q Employee Benefit Trust.
*Includes a beneficial interest in 200,000 Ordinary Shares held through the Lo-Q Employee Benefit Trust. Shares Held Percent of Issued Share Capital


For details of the investment opportunity with accesso Technology Group plc, please contact:

Nominated advisor and joint broker

Canaccord Genuity Ltd, 88 Wood Street London, EC2V 7QR

Tel: +44 (0)20 7523 8000

Joint Broker

Numis Securities Limited The London Stock Exchange Building 10 Paternoster Square, London EC4M 7LT

Tel: +44 (0)20 7260 1000

Registered Office

Unit 5, The Pavilions, Ruscombe Park, Twyford, Berks, RG10 9NN, UK

Tel: +44 (0)118 934 7400

Company Secretary

Martha Bruce, Bruce Wallace Associates Limited, 118 Pall Mall, London, SW1Y 5ED

Tel: +44 (0)788 437 8836

Financial Public Relations

FTI Consulting LLP, 200 Aldersgate Street, London, EC1A 4HD

Tel: +44 (0)207 831 3113


KPMG LLP, Arlington Business Park, Theale, Reading, RG7 4SD


SLC Registrars Limited, Elder House, St Georges Business Park, Brooklands Road, Weybridge, Surrey KT13 0TS


accesso Passport®, Qbot, Qband and Qsmart rely on technology protected by the following patents in the U.S. and elsewhere:

5978770, 6529786, 6748364, 6813608, 6889900, 7046790, 7516148, 7895066, 8239231, 8396727, 8606605, 100349190, 0958553, 1024080, 3910638, 5149297, 2224183, 0958553, 1769467, 8779889.

In addition to the patents listed above, other patents are pending. This page is provided to satisfy the virtual patent marking provisions of various jurisdictions.