Meet our team!

As Chief Executive Officer at accesso, Steve Brown leads the day-to-day operations of the company.

Like many attractions industry veterans, Brown’s early theme park career began during college as an hourly employee at the Walt Disney World Resort in Orlando. After a break to pursue his MBA, he returned to Disney where he held a variety of roles with increasing responsibility in financial planning and pricing strategy including development of revised multi-day admission offerings to incorporate the opening of Disney’s Animal Kingdom. In 1999, Brown was named Director, Walt Disney World Ticketing where he led all aspects of the Resort’s ticketing process across its nine gated attractions including pricing strategy, fulfillment operations, training and financial management.

In 2002 he was named Vice President, Revenue Management for the Disneyland Resort in Anaheim, California. Brown successfully drove dramatic growth in park admissions and hotel revenues through significant changes to strategic and promotional pricing, the introduction of new ticket options and by leveraging technology to expand sales distribution channels. In this broad based executive role, he held primary financial accountability for the Resort’s hotel and ticket revenues, led all promotional and strategic pricing efforts, and managed the attendance forecasting and visitation research functions. In 2005 his role was expanded to encompass line-of-business responsibility for the Disneyland Annual Passholder program including acquisition and renewal marketing, passholder experience optimization, CRM and pricing strategy. Brown’s contributions were key to the Disneyland Resort’s 2005 – 2006 record financial performance during the celebration of the landmark attraction’s 50^th anniversary.

Prior to joining accesso, Brown served as the corporate Vice President of Ticket Strategy and Sales for Six Flags. While at Six Flags, he led a 220 person sales force responsible for driving nearly 35% of the company’s admissions revenue. Brown championed an overhaul of the company’s eCommerce process, which doubled the already significant online sales and established Six Flags’ national partnerships with major distributors including Expedia, Travelocity, Best Buy Reward Zone and Costco. He led a comprehensive, research based review of the company’s ticket pricing and developed the strategic plan for 2007 price adjustments across the company’s North American theme parks and water parks. The implementation of this plan contributed significantly to 2007 attendance growth and the company’s positive cash flow results for the first time in its history.

Brown received his MBA from the Goizueta Business School at Emory University in Atlanta and graduated with a BS in Marketing from the University of South Florida in Tampa.

As Chief Commercial Officer, Jacobs is responsible for leading all sales and marketing efforts to drive business from both new and existing clients. In his previous role as President, accesso LoQueue and Managing Director, Europe, Jacobs led all aspects of accesso‘s queuing business globally, including development, technical services and operations, and he also managed client partnerships and operations within Europe across all of our product lines.

Jacobs joined accesso in October 2014 and has become a key part of our executive management team. His deep experience in technology combined with his range of client relationships, industry knowledge and leadership strengths are central to the exciting work ahead for accesso LoQueue, as well as to accesso‘s growing global footprint.

Jacobs, an accomplished business solutions executive, joined accesso following a successful tenure as the Divisional Director of the entertainment industry for OmniCo. Previously he was a co-founder of MATRA Systems and built its U.S. and European business, with a principal focus on the amusements and attractions industry.

Jacobs boasts more than 35 years of experience in the retail transaction business in both the attractions and entertainment industries, and holds a Bachelors of Science from University of Southampton.

‎Appointed to the Board on 26 September 2024, Matthew Boyle is an experienced practitioner who joined the Group in 2019. His expertise in financial reporting, commercial analysis, and business leadership support the Group in making informed strategic decisions, driving growth, and ensuring financial stability. Prior to accesso, he was with BDO UK LLP for 8 years, serving large international groups and AIM listed businesses in both the audit and transaction services functions.

Matt graduated with First-Class degree in Accounting and Finance from the University of Southampton and is a member of Institute of Chartered Accountants in England and Wales (ICAEW).

Hernandez joined accesso in January 2012 with over 12 years of technology and theme park operations experience. He has held several leadership positions within the company, including Vice President of accesso LoQueue, Vice President of Global Implementation for the accesso Passport Product suite, and Director of Business Optimization.

Pri­or to join­ing acces­so, Hernandez held several roles while working at IBM in New York. In 2007, Hernandez moved to Orlando, Florida to join the Labor Operations Team at the Walt Disney World Theme Parks and Resorts as Manager, Operations Staffing. He earned an Industrial Engineering degree from the University of Puerto Rico and completed his MBA at Rensselaer Polytechnic Institute in New York.

In his role as Senior Vice President, Engineering, Jones is responsible for accesso’s software development, deployment, security and IT infrastructure across the company.

In her role as Senior Vice President, People, Maura Schiefelbein is focused on attracting, engaging and developing accesso​​’s most important asset- our people. This includes developing organization wide talent-related solutions, as well as partnering with business leaders to plan and implement organizational change while continuing to foster accesso​​’s unique culture reflective of our core values. 

Schiefelbein has 25 years of experience as a Human Resources practitioner working for Fortune 500 companies such as Fed Ex, Accenture, and ADP prior to joining accesso. She also serves on the Board of Directors for The Devo Center, a 501c3 dedicated to empowering female leaders to have fulfilling careers in community service.

Schiefelbein holds an MBA from Point Park University, a BA from the University of Pittsburgh, and has her Senior Professional in Human Resources (SPHR) certification.