Meet our team!

At acces­so, we have a pas­sion for what we do and our Lead­er­ship team exem­pli­fies our com­mit­ment to pro­vid­ing cut­ting edge tech­nol­o­gy to our clients around the world. With over 60+ years of com­bined expe­ri­ence in the leisure and attrac­tions indus­try, our team knows what our clients need and want to pro­vide the best guest expe­ri­ence possible. 

Steve  <br> Brown

Steve
Brown

Chief Exec­u­tive Officer

As Chief Exec­u­tive Offi­cer at acces­so, Steve Brown leads the day-to-day oper­a­tions of the company.

Like many attrac­tions indus­try vet­er­ans, Brown’s ear­ly theme park career began dur­ing col­lege as an hourly employ­ee at the Walt Dis­ney World Resort in Orlan­do. After a break to pur­sue his MBA, he returned to Dis­ney where he held a vari­ety of roles with increas­ing respon­si­bil­i­ty in finan­cial plan­ning and pric­ing strat­e­gy includ­ing devel­op­ment of revised mul­ti-day admis­sion offer­ings to incor­po­rate the open­ing of Disney’s Ani­mal King­dom. In 1999, Brown was named Direc­tor, Walt Dis­ney World Tick­et­ing where he led all aspects of the Resort’s tick­et­ing process across its nine gat­ed attrac­tions includ­ing pric­ing strat­e­gy, ful­fill­ment oper­a­tions, train­ing and finan­cial management.

In 2002 he was named Vice Pres­i­dent, Rev­enue Man­age­ment for the Dis­ney­land Resort in Ana­heim, Cal­i­for­nia. Brown suc­cess­ful­ly drove dra­mat­ic growth in park admis­sions and hotel rev­enues through sig­nif­i­cant changes to strate­gic and pro­mo­tion­al pric­ing, the intro­duc­tion of new tick­et options and by lever­ag­ing tech­nol­o­gy to expand sales dis­tri­b­u­tion chan­nels. In this broad based exec­u­tive role, he held pri­ma­ry finan­cial account­abil­i­ty for the Resort’s hotel and tick­et rev­enues, led all pro­mo­tion­al and strate­gic pric­ing efforts, and man­aged the atten­dance fore­cast­ing and vis­i­ta­tion research func­tions. In 2005 his role was expand­ed to encom­pass line-of-busi­ness respon­si­bil­i­ty for the Dis­ney­land Annu­al Passh­old­er pro­gram includ­ing acqui­si­tion and renew­al mar­ket­ing, passh­old­er expe­ri­ence opti­miza­tion, CRM and pric­ing strat­e­gy. Brown’s con­tri­bu­tions were key to the Dis­ney­land Resort’s 2005 – 2006 record finan­cial per­for­mance dur­ing the cel­e­bra­tion of the land­mark attraction’s 50th anniversary.

Pri­or to join­ing acces­so, Brown served as the cor­po­rate Vice Pres­i­dent of Tick­et Strat­e­gy and Sales for Six Flags. While at Six Flags, he led a 220 per­son sales force respon­si­ble for dri­ving near­ly 35% of the company’s admis­sions rev­enue. Brown cham­pi­oned an over­haul of the company’s eCom­merce process, which dou­bled the already sig­nif­i­cant online sales and estab­lished Six Flags’ nation­al part­ner­ships with major dis­trib­u­tors includ­ing Expe­dia, Trav­e­loc­i­ty, Best Buy Reward Zone and Cost­co. He led a com­pre­hen­sive, research based review of the company’s tick­et pric­ing and devel­oped the strate­gic plan for 2007 price adjust­ments across the company’s North Amer­i­can theme parks and water parks. The imple­men­ta­tion of this plan con­tributed sig­nif­i­cant­ly to 2007 atten­dance growth and the company’s pos­i­tive cash flow results for the first time in its history.

Brown received his MBA from the Goizue­ta Busi­ness School at Emory Uni­ver­si­ty in Atlanta and grad­u­at­ed with a BS in Mar­ket­ing from the Uni­ver­si­ty of South Flori­da in Tampa.

John  <br> Guilfoy

John
Guilfoy

Chief Oper­at­ing Officer

John Guil­foy joined acces­so as Chief Oper­at­ing Offi­cer in June 2019 and is respon­si­ble for lead­ing the day-to-day oper­a­tions of the com­pa­ny and con­tin­u­ing to dri­ve growth, inno­va­tion and cus­tomer suc­cess in accesso’s expand­ing port­fo­lio of solu­tions and clients. John will report to acces­so CEO, Steve Brown, and will work to advance the organization’s strate­gic pri­or­i­ties, as well as align the prod­uct, cus­tomer oper­a­tions and sup­port teams across the business.

Guil­foy brings more than 23 years of expe­ri­ence in the trav­el, tech­nol­o­gy and finan­cial ser­vices sec­tors lead­ing a diverse set of teams across sales, mar­ket­ing, prod­uct, oper­a­tions and part­ner­ships. From 2011 until he joined acces­so, Guil­foy served in var­i­ous senior exec­u­tive roles at Trav­elClick, a high-growth eCom­merce Soft­ware-as-a-Solu­tion (SaaS) provider to hotels, which was acquired by Amadeus for $1.5B. Respon­si­ble for key growth ini­tia­tives, Guil­foy became the Gen­er­al Man­ag­er of EZYield, a glob­al SaaS firm acquired by Trav­elClick, and suc­cess­ful­ly grew the com­pa­ny while lead­ing it through a com­plex merg­er inte­gra­tion. Guil­foy also cre­at­ed a Strate­gic Part­ner­ships team which deliv­ered com­pelling prod­uct inno­va­tions and com­mer­cial arrange­ments with eCom­merce part­ners includ­ing Expe­dia and Book​ing​.com. Addi­tion­al­ly, he led trans­for­ma­tion­al efforts to sup­port TravelClick’s growth and scale by cre­at­ing and exe­cut­ing go-to-mar­ket strate­gies across the Enter­prise Sales, Inside Sales, Account Man­age­ment, Oper­a­tions teams. 

Pri­or to his eight years at Trav­elClick, Guil­foy was with Amer­i­can Express for over a decade in a vari­ety of gen­er­al man­age­ment roles includ­ing run­ning a $100M glob­al port­fo­lio of cor­po­rate trav­el clients, as well as lead­ing part­ner­ship and prod­uct inno­va­tion by launch­ing the first-ever cor­po­rate co-brand card with Amer­i­can Air­lines. Guil­foy also spent sev­er­al years with Alvarez and Marsal, a cor­po­rate finance and restruc­tur­ing firm where he was respon­si­ble for advis­ing on strate­gic alter­na­tives, cap­i­tal restruc­tur­ings and M&A for both pub­lic & pri­vate companies. 

Guil­foy earned his MBA from Colum­bia Busi­ness School and Lon­don Busi­ness School with a Con­cen­tra­tion in Man­age­ment and Finance. He also earned a BA in Eco­nom­ics from Colum­bia Uni­ver­si­ty in New York City, NY

Andrew Jacobs

Andrew Jacobs

Pres­i­dent,
acces­so LoQueue SM,
Man­ag­ing Direc­tor, Europe

As Pres­i­dent, acces­so LoQueue and Man­ag­ing Direc­tor, Europe, Jacobs has dual respon­si­bil­i­ty as the leader for all aspects of accesso‘s queu­ing busi­ness glob­al­ly, includ­ing devel­op­ment, tech­ni­cal ser­vices and oper­a­tions, as well as man­ag­ing client part­ner­ships and oper­a­tions with­in Europe across all of our prod­uct lines.

Jacobs joined acces­so in Octo­ber 2014 and has become a key part of our exec­u­tive man­age­ment team. His deep expe­ri­ence in tech­nol­o­gy com­bined with his range of client rela­tion­ships, indus­try knowl­edge and lead­er­ship strengths are cen­tral to the excit­ing work ahead for acces­so LoQueue, as well as to accesso‘s grow­ing glob­al footprint.

Jacobs, an accom­plished busi­ness solu­tions exec­u­tive, joined acces­so fol­low­ing a suc­cess­ful tenure as the Divi­sion­al Direc­tor of the enter­tain­ment indus­try for Omni­Co. Pre­vi­ous­ly he was a co-founder of MATRA Sys­tems and built its U.S. and Euro­pean busi­ness, with a prin­ci­ple focus on the amuse­ments and attrac­tions industry.

Jacobs boasts more than 25 years of expe­ri­ence in the retail trans­ac­tion busi­ness in both the attrac­tions and enter­tain­ment indus­tries, and holds a Bach­e­lors of Sci­ence from Uni­ver­si­ty of Southampton.

Steve  <br> Drake

Steve
Drake

Senior Vice Pres­i­dent, Glob­al Initiatives, Found­ing Team Member

As Senior Vice Pres­i­dent Glob­al Ini­tia­tives at acces­so, Steve Drake leads the busi­ness devel­op­ment efforts for the vir­tu­al queu­ing products.

As an orig­i­nal mem­ber of Lo‑Q, Drake was respon­si­ble for over­see­ing the growth of the oper­a­tions in North Amer­i­ca and Europe, but he is now focused on grow­ing the acces­so queu­ing busi­ness around the World.

Drake has been in the elec­tron­ics indus­try for the major­i­ty of his pro­fes­sion­al career spe­cial­iz­ing in elec­tron­ic man­u­fac­tur­ing and mate­ri­als man­age­ment with var­i­ous com­pa­nies such as Atlantic Com­put­ers, Com­mu­ni­cate and Motoro­la. He ran a small spe­cial­ist soft­ware and hard­ware dis­tri­b­u­tion com­pa­ny before he joined Lo‑Q in 1998.

Drake has sat on var­i­ous Inter­na­tion­al Asso­ci­a­tion of Amuse­ment Parks and Attrac­tions (IAA­PA) com­mit­tees such as the main Man­u­fac­tur­ers and Sup­pli­ers Com­mit­tee and more recent­ly the Strate­gic Plan­ning Com­mit­tee and Cor­po­rate Gov­er­nance task force. He cur­rent­ly sits on Euro­pean Advi­so­ry Com­mit­tee and the Asian Man­u­fac­tur­ers and Sup­pli­ers Committee.

Fern MacDonald

Fern Mac­Don­ald

Senior Vice President, Finance

As Senior Vice Pres­i­dent, Finance, Fern Mac­Don­ald pro­vides lead­er­ship, direc­tion and man­age­ment to the organization’s glob­al finance and account­ing team includ­ing respon­si­bil­i­ty for report­ing, bud­get­ing, fore­cast­ing, com­pli­ance and tax­a­tion as well as sup­port­ing M&A activity.

Mac­Don­ald joined acces­so in May 2018 bring­ing over 16 years of finance and account­ing expe­ri­ence from both prac­tice and indus­try. Mac­Don­ald is both a Char­tered Accoun­tant and CPA and holds a BA from Dublin City Uni­ver­si­ty, Ireland.

Pri­or to join­ing acces­so, Mac­Don­ald spent 8 years with pri­vate equi­ty backed com­pa­ny ZeroChaos, ulti­mate­ly serv­ing as Exec­u­tive Vice Pres­i­dent, Finance, sup­port­ing the glob­al finance oper­a­tions, from their US head­quar­ters, through a peri­od of sig­nif­i­cant growth and acquis­i­tive activ­i­ty. Pre­vi­ous­ly, Mac­Don­ald was a senior man­ag­er with Ernst & Young, serv­ing a series of pub­lic and pri­vate clients from both the Dublin, Ire­land and Moscow, Rus­sia offices.

Bruno  <br> Boehi

Bruno
Boehi

Senior Vice President, Oper­a­tions

As Senior Vice Pres­i­dent, Oper­a­tions, Boe­hi over­sees the glob­al oper­a­tion of acces­so includ­ing new deploy­ments and client ser­vice for the com­pa­ny’s 1000+ clients around the world. 

Pre­vi­ous­ly, Boe­hi served as Pres­i­dent, acces­so ShoWare and Chief Exec­u­tive Offi­cer for VisionOne, the par­ent com­pa­ny of ShoWare, lead­ing day-to-day oper­a­tions through­out the Unit­ed States and Latin Amer­i­can offices. Boe­hi joined VisionOne Switzer­land in 1998 and short­ly after relo­cat­ed to the USA Office to help imple­ment the ShoWare Tick­et­ing Oper­a­tion. Boe­hi earned his Bachelor’s degree in busi­ness and in 1997 com­plet­ed a grad­u­ate degree in eco­nom­ics and com­put­er sci­ence in Zurich, Switzerland.

Mechele Larmore

Mechele Lar­more

Vice Pres­i­dent, Sales

As Vice Pres­i­dent, Sales at acces­so, Lar­more leads the orga­ni­za­tion’s glob­al sales and mar­ket­ing team, work­ing to present a high­ly-inte­grat­ed set of solu­tions for cur­rent and prospec­tive clients around the world.

Lar­more brings over 16 years of ski indus­try expe­ri­ence to her con­ver­sa­tions with clients. She start­ed in Reser­va­tions, moved to Account­ing and then ran the Tick­et Depart­ment at a ski resort in Lake Tahoe for sev­er­al years. Through­out this time, she used three dif­fer­ent tick­et­ing sys­tems and went through four sep­a­rate own­er­ships, which gave her the oper­a­tional back­ground nec­es­sary to under­stand what attrac­tions strug­gle with and how impor­tant guest expe­ri­ences are.