"I reached out to other resorts, and many pointed me toward Accesso Paradox. It was clear this system was built for ski resorts, not a generic platform trying to be everything to everyone."
From Bottlenecks to Breakthroughs
Manning Park Streamlines Operations and Enhances Guest Experience with accesso ParadoxSM
The Challenge
When Krystal Riopel stepped in as Alpine Guest Services Manager in 2020, she inherited an outdated and siloed sales environment. Ticketing relied on manual exports, paper-based passes, and disconnected systems.
“We had to do an export every night. It was time-consuming and the information was not comprehensive,” said Krystal. “It required extensive manipulation of data and was prone to time delays.”
Key operational pain points included:
- Minimal, manual processes that drained staff time
- Non-repeatable reporting and data that lacked detail
- Disconnected systems across departments
- Limited insights into guest behavior and demand patterns
Why accesso Paradox
Manning Park turned to Paradox for its ski-specific functionality, affordability for mid-sized resorts, and strong reputation among peer operators in the industry. Top priorities for the new solution included:
- Consolidated guest data and sales reporting
- Smarter resource planning and scheduling
- Real-time visibility into guest trends and behaviors
- Improved oversight of snow school operations
- Flexible pricing tools and actionable insights
Operational Precision, Elevated Experiences
A centralized ecosystem enables the team to move faster, plan smarter, and deliver a more seamless experience for guests. “Now, everything’s in one place,” said Krystal Riopel. “Forecasting is data-driven, and departments like food & beverage can staff and stock based on real-time, advanced sales. It’s a completely different level of preparedness.” With accesso Paradox’s intuitive reporting, the team has been able to:
- Reduce time spent on end-of-season analysis
- Retire low-performing products (like an underused snow school offering)
- Prioritize top-selling services and guest-preferred packages
- Explore new revenue channels like commission-based instructor incentives
“We couldn’t have done this before. Now we can track instructor performance and reward it – which supports both revenue and retention.”
Real Results
40%
Hours saved per month in manual process
9%
Increase in online snow school sales
40%
Increase in snow school revenue
The Bottom Line
accesso Paradox has become the operational engine behind Manning Park’s winter success, powering alpine, Nordic, and even front desk retail operations with one integrated platform.
“That insight helped us anticipate demand, from ticket window staffing to parking lot management,” Krystal said.
Rental operations also benefited. Real-time online bookings inform early shift planning, ensuring rental presets are ready before guests’ arrival. The result: smoother mornings, shorter lines, and stronger first impressions. I would absolutely recommend Paradox,” said Krystal.
“For resorts that need better reporting, guest tracking, and a system built for skiing – this is it. The data we get shapes how we operate and helps us deliver smarter, guest-focused products and experiences. Krystal Riopel, Alpine Guest Services Manager
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