Behind the Screen Patron Identity Cybersecurity in 2022 and Beyond

Our team was excited to be back in person for this year’s INTIX Annual Conference – the biggest annual event for ticketing professionals – earlier this year. Our own Director, Global Payments Michael Wiggins took the stage alongside colleagues from Accertify and accesso ShoWareSM Center to present an educational session on cybersecurity, “Behind the Screen: Patron Identity and Cybersecurity in 2022 and Beyond.” Check out these top takeaways from the panel event!

Cybersecurity is more important than ever, especially as technology continues to rapidly evolve. Not only has eCommerce fraud increased by 83% in 2020 alone, but cybersecurity professionals report a new attack every 3 seconds. However, there are steps operators can take to safeguard themselves and their patrons:

Be Proactive: it’s not a matter of if a cyber-attack will occur, but when. Putting the proper technology in place today is vital.

Train Staff to Lead with Empathy: A person with a fraudulent ticket isn’t necessarily a fraudster. You could happen to be assisting a patron who’s missing out on their dream concert or event due to fraud. Kindness is key!

Opt For “Invisible Tools” When Possible: Protecting patrons is essential, but it’s also important not to disrupt their experience.

Ready to explore how technology can help you ensure a secure and successful future for your venue? Contact us at [email protected] for more information.