**accesso®** and The National WWII Museum Partner to Enhance  Guest Experience, eCommerce and Ticketing Capabilities

accesso® and The National WWII Museum Partner to Enhance Guest Experience, eCommerce and Ticketing Capabilities

The National WWII Museum in New Orleans (the Museum) has entered into a three-year partnership agreement with accesso Technology Group plc (AIM:ACSO), the premier technology solutions provider for attractions and venues worldwide, to provide patrons of the renowned cultural site with a cutting-edge eCommerce platform and streamlined onsite experience.

Four Takeaways From NSAA 2019

Four Takeaways From NSAA 2019

Last week, the accesso team traveled to sunny San Diego for the 2019 National Ski Areas Association Tradeshow and Conference to meet with some of the greatest minds in the industry. We left the event feeling inspired and excited about the future of the ski industry! Read on to hear why.

What's New in **accesso Passport**

What's New in accesso Passport

At accesso, we understand the important role technology plays in guests’ experiences at your venue. We invest heavily in Research & Development throughout all of our products because our clients benefit from it and because it makes a positive difference in the guest experience. In a recent webinar, accesso Passport Director of Product Management and Design, Shane Broffman, presented two exciting new features for our accesso Passport ticketing solution to help drive revenue and increase guest satisfaction: Booking Portal and Cart Abandonment Recovery.

Engaging the Next Generation of Skiers with eCommerce

Engaging the Next Generation of Skiers with eCommerce

The ski industry is changing—a new generation of skiers is hitting the slopes, and their expectations are high. Up until recently, it has been challenging to meet the needs of the modern ski consumer purchasing online, but improvements in technology have made it easier than ever for ski resorts to provide a comprehensive and engaging eCommerce experience to guests. Watch as accesso Sales Engineer Lyndsay Jones presents how to engage the next generation of skiers, increase lift ticket and season pass sales, and maximize guest satisfaction through eCommerce.

**accesso** Tech Boosts Bear Grylls Experience

accesso Tech Boosts Bear Grylls Experience

Ticketing Business News shared details on accesso’s expanded partnership with Merlin Entertainment to provide ticketing, virtual queuing and guest experience solutions for The Bear Grylls Adventure in Birmingham, England. The attraction will utilize the accesso Prism wearable device, named “The Bear Tag,” as well as accesso Passport ticketing and The Experience Engine to deliver an immersive guest experience.

**accesso** and Merlin Entertainments take long-standing partnership to new heights at The Bear Grylls Adventure

accesso and Merlin Entertainments take long-standing partnership to new heights at The Bear Grylls Adventure

Park World shared news of accesso’s expanded partnership with Merlin Entertainments to provide a seamless guest experience at The Bear Grylls Adventure in Birmingham, England. The attraction will be using accesso’s ticketingqueuing and guest experience management platforms in addition to the accesso Prism wearable device which it will call the “BearTag.”

Merlin partners with **accesso** for BearTag at The Bear Grylls Adventure

Merlin partners with accesso for BearTag at The Bear Grylls Adventure

Blooloop shared details on accessos integrated ticketing, queuing and guest experience suite it has implemented for Merlin Entertainments at The Bear Grylls Adventure. Notably, Merlin will be using the accesso Prism wearable device, which it has named the BearTag, to help guests experience more out of their day. The BearTag will provide guests with a personalized itinerary and guide them through their experience at the indoor adventure center, allowing them to receive live messages and reservation notifications, make cashless payments for meals and merchandise, and claim free photos.  

People of **accesso**: Robin Goodchild – From England to America and Back Again

People of accesso: Robin Goodchild – From England to America and Back Again

At accesso, many of our team members come from backgrounds working within the industries we serve. We pride ourselves on being experienced operators who run a technology company serving the attractions space, versus a technology company that happens to serve the market. 

accesso EMEA Director of Ticketing Operations Robin Goodchild is a shining example of this, having spent 16 years in amusement and attractions management before joining the accesso family. His passion for people first attracted him to the industry in 2000 and has served as the driving force of his career ever since. So, we sat down with Robin to learn more about his time in the industry, his change of course to the supplier side and what he sees as the greatest priorities for our European clients.  

**accesso** and Village Roadshow Theme Parks Announce Partnership to Elevate the Guest Experience

accesso and Village Roadshow Theme Parks Announce Partnership to Elevate the Guest Experience

Amusement Today shared news of accesso’s partnership with Village Roadshow Theme Parks to elevate the guest experience. The new partnership, unveiled at the 2018 IAAPA Attractions Expo, will bring a holistic integration of accesso’s eCommerce ticketingvirtual queuing and guest experience management technology solutions to Australia’s largest theme park operator.

**accesso** and Village Roadshow Claim Landmark Partnership

accesso and Village Roadshow Claim Landmark Partnership

Ticketing Business News posted an article on accesso’s new strategic partnership with Village Roadshow Theme Parks to elevate the guest experience. The landmark agreement will strive to set a new operational standard for the attractions industry by allowing theme parks to engage with guests at every potential touchpoint using data gathered from accesso’s integrated queuingticketing and guest experience management solutions. 

accesso Webinar Series: eCommerce Imagery Best Practices.

accesso Webinar Series: eCommerce Imagery Best Practices.

It’s widely said that a picture is worth a thousand words. Whether you are selling tickets, meal deals or season passes, the images that you use online have a major influence on a guest’s decision to purchase. If you’re not a graphic designer, though, how do you know the difference between imagery that will convert and imagery that won’t? We recently asked Jeff Prystaijko, one of our senior designers at accesso, to share insights into eCommerce imagery best practices gained from nearly 15 years of design experience within the amusement and attractions industry.

**accesso** Client Seminar 2018: A Week of Learning in Paradise!

accesso Client Seminar 2018: A Week of Learning in Paradise!

We’ve just returned from a week of learning, networking and fun at our 2018 accesso Client Seminar in sunny San Diego, and based on the feedback we’ve received, this has been one of the best years yet! It was so much fun to catch up with familiar faces and to meet some of our new clients. This year, we were pleased to welcome over 225 attendees from 106 venues for intensive software training, collaborative roundtable sessions, breezy beachside breakfasts and tropical-themed evening events. Read on to discover more highlights from our week in paradise.

**accesso** Blog Series: Three eCommerce Site Features to Close the Sale

accesso Blog Series: Three eCommerce Site Features to Close the Sale

Turning a guest’s initial visit to your eCommerce site into a sale is the goal of every business but as we all know, interruptions often get in the way. Many visitors are simply browsing, with no intent to purchase. Others may be in the process of researching and comparing options; still more may simply just get distracted. Recent research suggests that there are over 1.6 billion websites in the world, so how do you ensure that yours is primed for success? As a follow-up to our blog on maximizing eCommerce sales, we’ve got three more eCommerce site feature tips that can help you close the sale!

**accesso** Blog Series: Five Tips for Upselling, Driving Revenue and Improving the Guest Experience.

accesso Blog Series: Five Tips for Upselling, Driving Revenue and Improving the Guest Experience.

As technology professionals with backgrounds in the theme park, cultural and attractions industries, we know that gaining new customers is vital to the continued success of any venue. However, it’s important to remember that a ticket sale is only the starting point. Once a guest has purchased a ticket, what’s next? Ideally, the answer is: an experience that drives more sales. Whether you’re in the attractions industry, a retail environment or B2B service, upselling is a critical component in driving revenue. While most industry professionals understand the ins and outs of upselling, it’s important that the practice of upselling not get lost in the ever-present drive to attract new guests. 

**accesso** Webinar Series Presents: Build Loyalty with Benefits and Entitlements!

accesso Webinar Series Presents: Build Loyalty with Benefits and Entitlements!

Keeping the right customers and building loyalty is core to any business, whether you are a museum, ski resort or theme park. Loyal customers convert to members and season pass holders, and they can also become your biggest brand advocates. With our accesso solutions, it’s easy to mobilize and activate your loyal customers to do more, buy more and help recruit new patrons. In a recent webinar, Sales Engineer Stephanie Horwath explored how to build and manage high-performing Membership and Passholder loyalty programs with our accesso SiriuswareSM solution.

**accesso** Blog Series: Viewing Clients as Guests.

accesso Blog Series: Viewing Clients as Guests.

As with many in our industry, my journey has taken me from operations to support, from front line to leadership, and from Orlando to around the world.  The one constant that I can always count on in any role or any culture is that world class guest service is always paramount.

**accesso** Webinar Series Presents: Enhance Your eCommerce with Google Analytics™.

accesso Webinar Series Presents: Enhance Your eCommerce with Google Analytics™.

At accesso, we empower our clients to make data-driven decisions about their eCommerce stores in order to improve the guest journey. With so many elements that comprise the guest experience online, where should an organization focus their analysis? We asked accesso Manager of Business Intelligence, Leslie Strickland, to take a deeper dive into the benefits of Google Analytics Enhanced eCommerce and how it integrates with our accesso Passport solution.

**accesso** Blog Series: Staying Relevant & Adaptable in Today's Ski Market.

accesso Blog Series: Staying Relevant & Adaptable in Today's Ski Market.

According to research conducted by the National Ski Areas Association (NSAA), the industry has faced two primary challenges in recent seasons: the aging out of its core target demographic, as baby boomers begin to move away from athletically-driven vacations and activities, and expense. However, with the help of impactful technology, you can seize the opportunity to craft meaningful experiences that your skiers want and deliver them in valuable ways that break down the price barrier.

**accesso** Webinar Series Presents: Maximize Your eCommerce!

accesso Webinar Series Presents: Maximize Your eCommerce!

With so many things competing for your guests’ attention, does your eCommerce have what it takes to captivate – and convert? By focusing on the user experience, you can drive online conversions, increase cart values and sell more tickets, season passes and ancillary items. In a recent webinar, accesso Passport Client Services Director Jonathan Widergren shared insights into what guests expect from online sales, ways to optimize the eCommerce experience and methods to help maximize revenue.

**accesso** Webinar Series Presents: The **accesso** Ecosystem - Redefining the Guest Experience.

accesso Webinar Series Presents: The accesso Ecosystem - Redefining the Guest Experience.

The modern guest demands a seamless and sophisticated experience at your venue, and our job is to provide the technology that makes it possible. Over 1000 clients worldwide utilize our comprehensive solutions for ticketing, point-of-sale and virtual queuing, and with our recent acquisitions, our product portfolio continues to expand to new areas including distribution and customer engagement. While our solutions may appear siloed in these separate categories, the reality is that they are all part of a connected system that is constantly evolving to bring a more cohesive and powerful offering to our clients. Our Chief Technology Officer Eric Petrusic introduces us to this concept of the “accesso ecosystem” and what it means for venue operators, guests and future development.

**accesso** Blog Series: Tips for Maximizing your eCommerce.

accesso Blog Series: Tips for Maximizing your eCommerce.

September has a tendency to sneak up on us in the theme park industry. With the beginning of the school year upon us, and the carefree summer days behind us, it’s now time to focus on continuing the momentum into the fall. For many of our Clients, this means celebrating the next exciting holiday, Halloween! Beyond the spooky decorations and costumed staff members, what can we do to help make these promotions a success? After a sensational summer, how can we drive sales and revenue? You may be surprised to find that making a few simple changes to your eCommerce site can help fulfill both of these objectives. Here are a few tips that can help.

**accesso** Partners with Village Roadshow

accesso Partners with Village Roadshow

Reporter Adrian Lennox of InterPark shared news that accesso Technology Group has announced a five-year agreement with Village Roadshow Theme Parks, the largest theme park operator in Australia. 

**accesso** Partners with Village Roadshow Theme Parks  to Provide Streamlined Ticketing Solution

accesso Partners with Village Roadshow Theme Parks to Provide Streamlined Ticketing Solution

ORLANDO, Fla. (September 14, 2017) – accesso Technology Group plc (AIM: ACSO), the premier technology solutions provider to leisure, entertainment and cultural markets, has announced a five-year agreement with Village Roadshow Theme Parks, Australia’s largest theme park operator, to install the accesso Passport ticketing suite at Warner Bros. Movie World, Wet’n’Wild Sydney, Wet’n’Wild Gold Coast, Paradise Country and Sea World (Australia).

**accesso** Blog Series: Benefits of Hosted SaaS Solutions.

accesso Blog Series: Benefits of Hosted SaaS Solutions.

Running a major entertainment venue isn’t all fun and games. Guests come to relax and enjoy themselves, but operators know that behind the scenes, it can be a challenging business. Quite a lot of hard work and innovation go into producing that experience for the visitors. Savvy operators are constantly on the lookout for how they can improve that experience, while reducing overall costs and streamline their operation.

**accesso** Webinar Series Presents: The Latest in Ski Industry Innovations from **accesso**.

accesso Webinar Series Presents: The Latest in Ski Industry Innovations from accesso.

Ski resorts face a unique set of operational challenges, from managing customer data throughout a visit to ensuring guests have quick and easy access to the gear and services they require. With over 20 years of experience in ski, accesso truly understands the unique needs of ski areas. Watch our webinar to learn about our recent innovations for the ski industry!

**accesso** Webinar Series Presents: The Latest in Museum Management Innovations from **accesso**.

accesso Webinar Series Presents: The Latest in Museum Management Innovations from accesso.

Cultural institutions and museums provide mind-opening experiences to guests every day, but it can be challenging to extend that wonder and awe into your technology solutions. At accesso, we understand the importance of building strong, lasting relationships with your visitors to earn their loyalty and convert those casual guests into lifelong members and donors. Watch our webinar to learn more about our recent innovations for museums and cultural institutions!

Nashville Zoo signs on with **accesso**

Nashville Zoo signs on with accesso

ORLANDO, Fla. (13-February-2015) –accesso (AIM:ACSO), the premier technology solutions provider to the global attractions and leisure industry, has signed a three-year agreement with the Nashville Zoo to provide ticketing and eCommerce.

Navy Pier Selects **accesso** for Ticketing and e-Commerce

Navy Pier Selects accesso for Ticketing and e-Commerce

ORLANDO (20-January-2015) –accesso (AIM:ACSO), the premier technology solutions provider to the global attractions and leisure industry, has signed a three-year agreement with Navy Pier, Inc. to provide the accesso Passport® ticketing solution to the 50-acre Chicago landmark.

Palace Entertainment Extends Agreement with **accesso**

Palace Entertainment Extends Agreement with accesso

LONDON (15-October-2014) – accesso (AIM:ACSO), the premier technology solutions provider to the global attractions and leisure industry, today announced that it has signed a three-year extension to its existing agreement with Palace Entertainment, one of the leading leisure park operators in the United States.

Merlin attractions will test **accesso** technology

Merlin attractions will test accesso technology

Orlando Sentinel reporter Sandra Pedicini recently reported that Merlin Entertainments will test the accesso Passport® ticketing suite at four Central Florida locations, including the Orlando Eye, Madame Tussauds Orlando, Legoland Florida and SEA LIFE Orlando. 

**accesso** Enhances Industry Leading eCommerce Solution

accesso Enhances Industry Leading eCommerce Solution

ORLANDO, Fla. (31-July-2014) —accesso Technology Group plc (AIM: ACSO), the premier technology solutions provider to the global attractions and leisure industry, today announced the release of the latest accesso Passport® eCommerce solution packed with a range of enhancements that make it easier for attractions to meet the growing demands of guests buying on desktop, tablet and mobile devices.

Ripley's Aquarium of Canada Signs On with **accesso**

Ripley's Aquarium of Canada Signs On with accesso

ORLANDO (28-July-2014) – accesso® Technology Group plc (AIM: ACSO), the premier technology solutions provider to the global attractions and leisure industry, has signed a three-year agreement with Ripley’s Entertainment, a global leader in family entertainment, to feature the accesso Passport eCommerce platform at Ripley’s Aquarium of Canada in Toronto.

**accesso** Expands in Europe

accesso Expands in Europe

ORLANDO, Fla. (24-March-2014) – accesso (AIM:ACSO), the premier technology solutions provider to the global attractions and leisure industry, has signed an agreement with Compagnies des Alpes (CDA) to provide the accesso Passport® eCommerce solution for its parks in Belgium and Holland – Walibi Belgium, Bellewaerde Park, Aqualibi Belgium, Walibi Holland and Dolfinarium.