accesso Blog Series: Managing Your Multi-Venue Installation

Man­ag­ing a sin­gle venue can be chal­leng­ing and com­plex, so when your busi­ness grows to include mul­ti­ple loca­tions, it can be dif­fi­cult to find ways to accom­mo­date that growth with­out see­ing expo­nen­tial increas­es in cost – and gray hairs! Luck­i­ly, new advances in tech­nol­o­gy have made it eas­i­er than ever to man­age oper­a­tions across mul­ti­ple venues. Mak­ing sure you have a clear plan for man­ag­ing your tick­et­ing and point-of-sale imple­men­ta­tion can do won­ders for reduc­ing stress, stream­lin­ing oper­a­tions and help­ing you scale your busi­ness in a way that ben­e­fits your bot­tom line.

No Refund Policy? No Problem. Introducing Ticket Resale with accesso ShoWare!

It’s the day of the big cham­pi­onship game at your ice hock­ey are­na, or per­haps it’s hours before your the­atre opens the house for your sold-out mat­inée. One of your biggest spon­sors wants to return some tick­ets. Maybe it’s an exec­u­tive who pur­chased your best lux­u­ry suite, or it’s the donor who made a $5,000 con­tri­bu­tion to your Edu­ca­tion fund. She swings by the box office to make what she expects will be an easy return. Your new tick­et­ing asso­ciate, not know­ing the iden­ti­ty of this patron, replies with a cheery but firm, Sor­ry, no refunds or exchanges.” The donor begrudg­ing­ly walks away, ques­tion­ing their con­tin­ued par­tic­i­pa­tion with your orga­ni­za­tion. But what if we told you there was a way to avoid all of this?

accesso Blog Series: Viewing Clients as Guests.

As with many in our indus­try, my jour­ney has tak­en me from oper­a­tions to sup­port, from front line to lead­er­ship, and from Orlan­do to around the world. The one con­stant that I can always count on in any role or any cul­ture is that world class guest ser­vice is always paramount.

accesso Webinar Series Presents: Seat Mapping Your Way to Success!

Look­ing to increase tick­et sales and rev­enue? A cre­ative strat­e­gy will often reap the high­est ben­e­fits and still pre­serve guest sat­is­fac­tion. Our acces­so ShoWare solu­tion is filled with the tools that venues need to be suc­cess­ful, from Dynam­ic Pric­ing to Round Up and many more. Along with these flashy fea­tures, many of our core func­tion­al­i­ty pieces can also be used strate­gi­cal­ly, yet often go unno­ticed. Seat Maps are a prime exam­ple. We asked Chris Wald­mann, Senior Client Ser­vices Man­ag­er and Joe Wettstead, Direc­tor of Client Suc­cess both from our acces­so ShoWare team to revis­it the art and sci­ence of cre­at­ing seat maps in a recent webinar.